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Kasson & Keller, Inc.

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Reviews Kasson & Keller, Inc.

Kasson & Keller, Inc. Reviews (6)

Kasson & Keller is a manufacturer of quality windows systemsThe Photo's we received appear to be related to an accessory trim piece installed which is not related to the window. The windows units performance is independent of the installation.It is our understanding that
the original leakage was not independently verified as a defective window unit. In order to satisfy our customer we agreed to provide new windows at no charge. Our history includes manufacturing documentation for the original and replacement units. We show no record of an installation contract or agreement. As stated in the complaint, legal action was taken so I am certain a written agreement was drawn by the complainant's attorney. We have asked for a copy of this information with no response. Please forward a copy of the installation contract, with specific language to the optional trim which is not a component of a window or typical window installation. We will review and respond accordingly Regards

I called consumer and stated: I do not have the warranty paperwork

The owner of Kasson & Keller supplied new windows without admitting defect with original product as a good faith gesture. It was not determined if the concerns with the windows were issues with manufacturing or contractor installation and handling. Kasson & Keller did not install original windows . We have no written record of agreement for the installation of the replacement windows.. It is our understanding that crew did the standard installation for the windows. The area of concern is an optional trim piece that is not included in a standard installation. The homeowners contracted directly with the contractors to do this additional work. This is not a part of the window as manufactured by Kasson & KellerI understand your concerns but optional trim accessory does not constitute a manufacturing or standard installation defectThank you *** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   No legal action was taken Kassman Keller look at the windows and identified themselves as your iregular and elected to install and replace them. The  installers names were [redacted] and [redacted].  Four years after when they were in the area they would visit us.  [redacted] the installer. They can testify that they installed these windows for kasson and Keller.  We have a photo of them installing the windows. We were also told by the window company distributor in our area that the sticker in the window serves as our contract and can shed light on the order/ project. This  month two kasson and Keller  employees told me that  they know they install these windows.  There was no contract because there was no money   that rexchanged  hand it was a replacement of windows that were defective. A sticker is placed inside each window that has the purchasers name and the order number that can allow the company to pull up all the information regarding your windows. I have used the sticker to replace screens and hardware on these windows. The company has pulled all info an  a moment's time.  It has been explained to me by the window salesman Our order  has the word sevice/ kasson and Keller  on our the sticker which means that Keller did the installation.  I have sent photos of the stickers, photos of the original cracked windows, the names of the installers which how would I know that if they had never been to my home that is the name of their installers. They have since retired but everyone at  Keller knows  [redacted].  I can furnish any photos upon request. This is a  wounded warrior disabled veterans home home so there is lots of documentation.  Regards,  [redacted]

+1

Good AfternoonI am sorry Mr. [redacted] feel we are not representing our product to his satisfaction.  We stand behind the warranty as written which incudes screen frame material.  Labor is not included.  We have...

no warranties referencing 30 days.Normal operation and proper removal of screens should not create damage.  As a courtesy we  previously repaired screens for Mr. [redacted] at no charge.  I am willing to repair this screen at not charge if complaint is dismissed and agreement to pay labor if future damaged is caused.  I am not sure what procedure is used to remove the screens as this may be creating the issue.  We would be happy to advise best practice for removalRegards[redacted]

Pls change toWe are willing to repair this screen at no charge and agreement to pay labor if future damaged is caused". Do you wish to change your response?

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Address: 60 School Lane, Fonda, New York, United States, 12068

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