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Review: I had my household items stored with Kaster Moving from February - July 2015. On July 15, 2015, Kaster moved my items from Storage into my apartment in Norwalk, CT. Either while in storage or when moved, several items were damaged, mostly furniture, but my desktop computer was also damaged. I sent pictures of the damage to Kaster and they paid the claim on everything except the computer. The computer is a touch screen and the screen is cracked and one side was busted. Kaster denied the claim stating that they did not pack the computer and there was no damage to the outside carton. I packed the computer using the all of the original packaging that came with the computer when I purchased it in 2014. If the computer was not damaged when it left my home in Stamford, but was damaged when it arrived to my new home in Norwalk, Kaster should be held responsible. The computer was purchased brand new from [redacted] and I'm still making payments on a computer that I can no longer use. Additionally, I left a voicemail message for the manager, which was never returned.Desired Settlement: I'm looking for reimbursement for the damage to my computer. I submitted the pictures and receipts to Kaster. If the issue is not resolved, I want this to go on record to warn other customers who may trust their property with Kaster.

Business

Response:

Mrs. B[redacted]We did indeed move Ms. [redacted] into our storage facility on 2/16/15 and then moved her back out to her new home on 7/15/15. She did file a claim for damage to items. The claim included the computer she references below. She was told by Pam in our office that we would settle on four items including a desk, fan, chair and a lamp that we packed. She was also told that because we did not pack the computer and the box was delivered back with no damage to it, that our insurance would not cover that damage. It would be considered a packing error by the customer. This is standard with all moving companies. We do not know how the damage would have occurred. We did settle on the lamp that was packed because we packed that item. We settled with Ms. [redacted] on the other four items and sent a check to her to cover those items.I do not recall receiving a message from Ms. [redacted] asking to speak with me regarding the computer. I understand Ms. [redacted] position but we cannot control how customers pack their own items and that is why insurance companies do not cover that.In the interest of good will we would be willing to split the cost of the replacement computer with Ms. [redacted].Please let me know if this is satisfactory to Ms. [redacted].Sincerely,Kevin Kaster

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

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Description: Moving & Storage Company, Movers, Movers - Office, Movers - International, Used Household and Office Goods Moving (NAICS: 484210)

Address: 66 Viaduct Rd, Stamford, Connecticut, United States, 06907

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