This customer's account was extremely delinquentThey had an outstanding balance of over $They finally paid the balance almost one year laterOur policy on appliance deliveries is that we leave the receipt with the appliance owners manuals etc during installationWe also usually keep a
copy for our recordsNeither the customer nor we could locate the original receiptsWe have tried numerous times to get ***s to research the receipt with no luckThey found the receipt today (5/13/2014) and we have contacted the customer so that they can pick it up at their convenienceWe generally keep a copy for our records as a courtesy for the customerThis customer was completely rude and spoke to the entire office staff in a rude manor on many occasionsThankfully, we were finally paid the balance in full
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved
V&J Construction did supply us with a receipt on today 5/13/ They are not truthful in stating that we were given receipts and owners manuals for the appliance installed in our home This NEVER happened!! Neither were they truthful in stating that we were rude to the entire office staff We were persistent and kept insisting that they do their job We stated what we wanted and V&J could not deliver A receipt for the stove installed in our home by them was all we wanted We were told they had receipts from the appliances installed and they could not produce Yes our account was delinquent but we maintained contact with V&J V&J did extend this courtesy to us in allowing the account to linger We had every intention of paying and they knew this They were paid in full on March 27, Speaking of rude, when we went into the office to get the receipt, the secretary did not even acknowledge our presence, she was on the phone A receipt was laying o the counter We were not sure if it was ours We looked at it and then asked the secretary if it was ours, then she replied, that's what ***'s gave us Let's this chalk this all up as an unnecessary experience that we will live an learn from ALWAYS request receipts upon installation of a product in your home from whatever construction company or contractor doing work in your homeWe are still left with a stove that does not work ,an expired warranty and a conflict with the date of purchase on the receipt and the information in the data base for Maytag ***'s states they only retain information in their system for months, so you tell me where did the receipt appear from on today? After speaking with the assistant manage at ***'s and he speaking with his office personnel the receipt was not obtained from the local ***'s store I pray that no one else will have this experience Being passive is not the way to get results, neither is being rude therefore I state again that we were not rude BUT DEFINITELY PERSISTENT!!!!!!!!!!!!
Regards,
*** ***
This customer's account was extremely delinquentThey had an outstanding balance of over $They finally paid the balance almost one year laterOur policy on appliance deliveries is that we leave the receipt with the appliance owners manuals etc during installationWe also usually keep a
copy for our recordsNeither the customer nor we could locate the original receiptsWe have tried numerous times to get ***s to research the receipt with no luckThey found the receipt today (5/13/2014) and we have contacted the customer so that they can pick it up at their convenienceWe generally keep a copy for our records as a courtesy for the customerThis customer was completely rude and spoke to the entire office staff in a rude manor on many occasionsThankfully, we were finally paid the balance in full
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved
V&J Construction did supply us with a receipt on today 5/13/ They are not truthful in stating that we were given receipts and owners manuals for the appliance installed in our home This NEVER happened!! Neither were they truthful in stating that we were rude to the entire office staff We were persistent and kept insisting that they do their job We stated what we wanted and V&J could not deliver A receipt for the stove installed in our home by them was all we wanted We were told they had receipts from the appliances installed and they could not produce Yes our account was delinquent but we maintained contact with V&J V&J did extend this courtesy to us in allowing the account to linger We had every intention of paying and they knew this They were paid in full on March 27, Speaking of rude, when we went into the office to get the receipt, the secretary did not even acknowledge our presence, she was on the phone A receipt was laying o the counter We were not sure if it was ours We looked at it and then asked the secretary if it was ours, then she replied, that's what ***'s gave us Let's this chalk this all up as an unnecessary experience that we will live an learn from ALWAYS request receipts upon installation of a product in your home from whatever construction company or contractor doing work in your homeWe are still left with a stove that does not work ,an expired warranty and a conflict with the date of purchase on the receipt and the information in the data base for Maytag ***'s states they only retain information in their system for months, so you tell me where did the receipt appear from on today? After speaking with the assistant manage at ***'s and he speaking with his office personnel the receipt was not obtained from the local ***'s store I pray that no one else will have this experience Being passive is not the way to get results, neither is being rude therefore I state again that we were not rude BUT DEFINITELY PERSISTENT!!!!!!!!!!!!
Regards,
*** ***