Complaint: [redacted] I am rejecting this response because: I have received the refund, but that doesn't fix the hard inquires that I have on my credit report resulting from the dealership being deceitful Sincerely, [redacted]
Customer has only been to us once for service on April The transmission is the correct model for the carThe fluid is what was past full markCustomer stated they several services performed at outside garages therefore we cannot verify who or when the fluid was topped off with the incorrect fluidWe only use [redacted] Cvt approved fluid at our location
To summarize (followed by pertinent details), [redacted] Repair will be returning with the required part to resolve the problem of the washer not draining today, September 25, Here are the details, as well as the scenario of this order: Purchased washer on September Delivered on September 14, as customer needed the washer "Pronto" as described in her review on *** Received a call on September with problem of clothes dripping wet after 1st use on Friday, September Unable to find an authorized service company during the weekend and thus Disco Mart visited customer on September to see if we could resolve the problem [redacted] was contacted on September with an appointment on September Customer was not home on September Disco Mart called [redacted] to request a return but was not successful due to prior commitments by [redacted] [redacted] received OK from customer to return on September without their presence Tried calling customer on three different phone numbers on September by leaving messages about [redacted] working on securing the necessary part with no response Spoke with [redacted] of [redacted] on September telling us that he has the part and will be servicing the customer today, September 25.During this "waiting" period, numerous calls were made by the purchaser demanding an exchange/refund Unfortunately, we as the seller do not have the authority to make decisions like exchanges until it is declared not repairable by the authorized service company In other words, despite the recent purchase, we are required to send an authorized service company first before a decision can be made Our responsibility is to find a service company who will take care of our customer and keep us informed.It goes without saying that we are truly sorry and disappointed that the product did not perform as expected and necessitated a service company to address the problem We hope the customer will continue to work with us should they need additional help with their purchases[redacted] [redacted] [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because: I have not spoken to anybody from the office regarding the balance so that's a lie! In fact, someone from the office took down my information to call me back but never did.And I've been making payments every month through smart payment Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have called five times and left messages with the receptionist for a manager to contact me, after this message was sent The receptionist stated she will have the Manager Brian contact meI called the next day and left another message for him or any manager except Brittany to contact me I have not received a message from anyone as of yet Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I feel every place of business should stand behind the product they choose to sell , especially when the product has a limited warrant of sixty days or three thousand milesI believe the United States thrives on the policy that every consumer should be satisfied and I am notI am also out of $3,and my husband can not get to workI feel every car that Barberino choose to sell, they should honor all and any problem especially when it happens within a short period of timeThis car is still under warrant with themYes I understand the car is a [redacted] product but I purchased this car from themI need a car for my husband to get to workI am truly disappointed of their response of not wanting to understand the difficulty I am in and I purchase my mini van from them just October of last year to take my four children to schoolI spend even went as far as tell my friends and family about purchasing their next vehicle from themEvery company honors the product they sell although *** [redacted] [redacted] or [redacted] might not make every thing they sell, if the item is useless they take it back without complains We are a low income family and we don't have another $like MrHugo mentioned to buy out of this car but we do believe we should be put into another car and I think they should not sell other products if they are not going to honor what they sellIn the future they should just sell [redacted] productsThank you so much for your help and I am looking forward for this ruling to be in my favor because it will very difficult trying to get to New Haven for my job every morning at 6:amThanking you in advance.Sincerely Yours [redacted]
The current payoff balance including the March payment that was just received is $Feb payment was not made is is currently past dueOffice manager has spoken to customer quite often to explain this to the customer
The car the customer purchased does have a clean [redacted] reportThe value given at another dealer isn't always the best dealIf the customer would like to come back to Barberino Nissan we can guarantee the highest trade in value possible based of the cars current condition and miles.VIN: [redacted] FRONT WHEEL DRIVE Standard Equipment | Safety OptionsStandard Equipment Power Windows, Power Steering, Air Conditioning, Power Brakes, Tilt Wheel, 6-digit Odometer Safety Options wheel ABS [redacted] Report Provided By: Barberino Brothers [redacted] No accident / damage reported to [redacted] Previous ownersService records availableTypes of owners: Rental, Personal89,Last reported odometer readingWorth $less thanretail book value
Thank you for your follow upTwo date I have submitted the requested payment information on two occasions as requested by the Dealership, and have yet to receive my refundThere has no communication with me via email, or telephone regarding any issue with processing this return This is beyond unacceptableIf the matter not can be resolved within the next hours I will take the necessary steps to retrieve my refund, including pursing all applicable interest for the time in which my deposit has been held without services rendered Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
As the customer stated [redacted] has issued a recall that must be completed at a [redacted] dealerWe cannot buy the car back simply because the manufacturer has issued a recall on a certain model lineWe are a franchised [redacted] dealer who cannot perform [redacted] factory recallsFactory recalls must be completed by a franchised dealer of the brand in question
We have provided all needed info to customer
At Barberino Nissan we have a manager available at all times to sit down and discuss this furtherFor the real story please visit [redacted]
Complaint: [redacted] I am rejecting this response because: I have received the refund, but that doesn't fix the hard inquires that I have on my credit report resulting from the dealership being deceitful Sincerely, [redacted]
Customer has only been to us once for service on April The transmission is the correct model for the carThe fluid is what was past full markCustomer stated they several services performed at outside garages therefore we cannot verify who or when the fluid was topped off with the incorrect fluidWe only use [redacted] Cvt approved fluid at our location
To summarize (followed by pertinent details), [redacted] Repair will be returning with the required part to resolve the problem of the washer not draining today, September 25, Here are the details, as well as the scenario of this order: Purchased washer on September Delivered on September 14, as customer needed the washer "Pronto" as described in her review on *** Received a call on September with problem of clothes dripping wet after 1st use on Friday, September Unable to find an authorized service company during the weekend and thus Disco Mart visited customer on September to see if we could resolve the problem [redacted] was contacted on September with an appointment on September Customer was not home on September Disco Mart called [redacted] to request a return but was not successful due to prior commitments by [redacted] [redacted] received OK from customer to return on September without their presence Tried calling customer on three different phone numbers on September by leaving messages about [redacted] working on securing the necessary part with no response Spoke with [redacted] of [redacted] on September telling us that he has the part and will be servicing the customer today, September 25.During this "waiting" period, numerous calls were made by the purchaser demanding an exchange/refund Unfortunately, we as the seller do not have the authority to make decisions like exchanges until it is declared not repairable by the authorized service company In other words, despite the recent purchase, we are required to send an authorized service company first before a decision can be made Our responsibility is to find a service company who will take care of our customer and keep us informed.It goes without saying that we are truly sorry and disappointed that the product did not perform as expected and necessitated a service company to address the problem We hope the customer will continue to work with us should they need additional help with their purchases[redacted] [redacted] [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because: I have not spoken to anybody from the office regarding the balance so that's a lie! In fact, someone from the office took down my information to call me back but never did.And I've been making payments every month through smart payment Sincerely, [redacted]
Please supply us with the dates of the inquiry so that we can write a letter and request for it to be removed
Complaint: [redacted] I am rejecting this response because: I have called five times and left messages with the receptionist for a manager to contact me, after this message was sent The receptionist stated she will have the Manager Brian contact meI called the next day and left another message for him or any manager except Brittany to contact me I have not received a message from anyone as of yet Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I feel every place of business should stand behind the product they choose to sell , especially when the product has a limited warrant of sixty days or three thousand milesI believe the United States thrives on the policy that every consumer should be satisfied and I am notI am also out of $3,and my husband can not get to workI feel every car that Barberino choose to sell, they should honor all and any problem especially when it happens within a short period of timeThis car is still under warrant with themYes I understand the car is a [redacted] product but I purchased this car from themI need a car for my husband to get to workI am truly disappointed of their response of not wanting to understand the difficulty I am in and I purchase my mini van from them just October of last year to take my four children to schoolI spend even went as far as tell my friends and family about purchasing their next vehicle from themEvery company honors the product they sell although *** [redacted] [redacted] or [redacted] might not make every thing they sell, if the item is useless they take it back without complains We are a low income family and we don't have another $like MrHugo mentioned to buy out of this car but we do believe we should be put into another car and I think they should not sell other products if they are not going to honor what they sellIn the future they should just sell [redacted] productsThank you so much for your help and I am looking forward for this ruling to be in my favor because it will very difficult trying to get to New Haven for my job every morning at 6:amThanking you in advance.Sincerely Yours [redacted]
The deposit was refunded on 6/
The current payoff balance including the March payment that was just received is $Feb payment was not made is is currently past dueOffice manager has spoken to customer quite often to explain this to the customer
The car the customer purchased does have a clean [redacted] reportThe value given at another dealer isn't always the best dealIf the customer would like to come back to Barberino Nissan we can guarantee the highest trade in value possible based of the cars current condition and miles.VIN: [redacted] FRONT WHEEL DRIVE Standard Equipment | Safety OptionsStandard Equipment Power Windows, Power Steering, Air Conditioning, Power Brakes, Tilt Wheel, 6-digit Odometer Safety Options wheel ABS [redacted] Report Provided By: Barberino Brothers [redacted] No accident / damage reported to [redacted] Previous ownersService records availableTypes of owners: Rental, Personal89,Last reported odometer readingWorth $less thanretail book value
Thank you for your follow upTwo date I have submitted the requested payment information on two occasions as requested by the Dealership, and have yet to receive my refundThere has no communication with me via email, or telephone regarding any issue with processing this return This is beyond unacceptableIf the matter not can be resolved within the next hours I will take the necessary steps to retrieve my refund, including pursing all applicable interest for the time in which my deposit has been held without services rendered Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
On Friday Dec the customer received a check in the amount of $to satisfy customers request
The refund was processed in AprilProof was emailed to the customer and we will be happy to provide Revdex.com a copy as well
As the customer stated [redacted] has issued a recall that must be completed at a [redacted] dealerWe cannot buy the car back simply because the manufacturer has issued a recall on a certain model lineWe are a franchised [redacted] dealer who cannot perform [redacted] factory recallsFactory recalls must be completed by a franchised dealer of the brand in question