CUSTOMER TOCALLED TO SAY THEY HAD OTHER COMPANYS OUT TO HER SITE AND TOLD HER THAT SHE HAD A PROBLEM WITH HER SEWER LINE I TOLD HER THAT WE COULD SEND SOMEONE OUT TO DO A VIDEO INSECTION OF LINE AND WE WOULD DO IT AT A DISCOUNTED PRICE (REG PRICE $) SHE AGREED WE WENT OUT AND DID THE VIDEO INSPECTION ON THE LINE OUR SERVICE MAN TOLD HER WE WOULD TAKE THE VIDEO BACK TO THE OFFICE SO IT COULD BE REVIEWED BY A MANAGER AND THE COMPANY WOULD THEN SEND IT BACK TO HER SHE STATED THAT SHE WANTED TO HOLD ON TO THE DVD THE NEXT DAY I CALLED HER AND LEFT HER A VOICE MAIL TO PLEASE RETURN MY CALL IF SHE WANT TO GO AHEAD WITH THE WORK TO FIX HER LINE SHE NEVER CAALLED BACK TILL TODAY I INFORMED HER THAT I NEEDED TO BE ABLE TO REVIW THE DVD SO I COULD TELL HER WANT I THINK WOULD NEED TO BE DONE AND GAVE HER CHOICES TO MAIL IT TO MY OFFICE I WOULD REVIEW IT AND THEN WOULD SEND IT BACK TO HER OR SHE COULD COME BY WITH THE DVD AND WE COULD REVIEW IT TOGETHER AND GO OVER WHAT SHE NEEDS TO HAVE DONE WE HAVE BEEN MORE THE FAIR WITH THIS CUSTOMER AND WANTED TO HELP BUT SHE DID NOT UNDERSTAND THAT WE NEED TO KNOW WHAT WE A GIVEN A PRICE ON AND THE SCOPE OF WORKE THAT WILL NEED TO BE DONE NO REFUND WILL BE GIVEN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: absolutely NOT true: I could go down the list, and try to refute each line by line, or simply state, that Fred is twisting the truthMore so, once I mentioned that I would complain to Revdex.com, he tried to pacify me with offering " home insurance arrangement " as a paying option.Please evaluate this complaint seriously.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
CUSTOMER TOCALLED TO SAY THEY HAD OTHER COMPANYS OUT TO HER SITE AND TOLD HER THAT SHE HAD A PROBLEM WITH HER SEWER LINE I TOLD HER THAT WE COULD SEND SOMEONE OUT TO DO A VIDEO INSECTION OF LINE AND WE WOULD DO IT AT A DISCOUNTED PRICE (REG PRICE $) SHE AGREED WE WENT OUT AND DID THE VIDEO INSPECTION ON THE LINE OUR SERVICE MAN TOLD HER WE WOULD TAKE THE VIDEO BACK TO THE OFFICE SO IT COULD BE REVIEWED BY A MANAGER AND THE COMPANY WOULD THEN SEND IT BACK TO HER SHE STATED THAT SHE WANTED TO HOLD ON TO THE DVD THE NEXT DAY I CALLED HER AND LEFT HER A VOICE MAIL TO PLEASE RETURN MY CALL IF SHE WANT TO GO AHEAD WITH THE WORK TO FIX HER LINE SHE NEVER CAALLED BACK TILL TODAY I INFORMED HER THAT I NEEDED TO BE ABLE TO REVIW THE DVD SO I COULD TELL HER WANT I THINK WOULD NEED TO BE DONE AND GAVE HER CHOICES TO MAIL IT TO MY OFFICE I WOULD REVIEW IT AND THEN WOULD SEND IT BACK TO HER OR SHE COULD COME BY WITH THE DVD AND WE COULD REVIEW IT TOGETHER AND GO OVER WHAT SHE NEEDS TO HAVE DONE WE HAVE BEEN MORE THE FAIR WITH THIS CUSTOMER AND WANTED TO HELP BUT SHE DID NOT UNDERSTAND THAT WE NEED TO KNOW WHAT WE A GIVEN A PRICE ON AND THE SCOPE OF WORKE THAT WILL NEED TO BE DONE NO REFUND WILL BE GIVEN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: absolutely NOT true: I could go down the list, and try to refute each line by line, or simply state, that Fred is twisting the truthMore so, once I mentioned that I would complain to Revdex.com, he tried to pacify me with offering " home insurance arrangement " as a paying option.Please evaluate this complaint seriously.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]