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Katarina Jewelry, Inc.

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Katarina Jewelry, Inc. Reviews (1)

Review: [redacted] Jewelry has been dishonest and negligent in their dealings with me. [redacted] Jewelry has made multiple false claims that my items would be shipped, and has even gone to the extent of providing DIFFERENT incorrect shipping tracking numbers to myself and [redacted], the website I used to place the order for my items sourced by [redacted] Jewelry. I have email correspondence with [redacted] Jewelry that documents the shipping claims and my responses. Though I've asked multiple times for proper shipment tracking information, no honest tracking information has been provided, despite [redacted] Jewelry claiming false shipment and delivery dates as well as assuring me that proper tracking information would be provided. I have 19 emails back and forth with [redacted] Jewelry since Dec **, 2013.Desired Settlement: I would like to receive the items ordered in a highly expedited fashion, and I would like [redacted] Jewelry to provide a 50% discount of the purchase price ($475.00) for their misconduct in this matter.

Business

Response:

Hi, The customer had placed an order for 4 pieces of jewelry wherein some of the pieces were on back order so we emailed the customer stating that it would take 2-3 weeks before we can fulfill the order. The customer emailed us stating if we can ship some of the pieces from the order and also at the same time he had called us a couple of times stating that he would like the complete order to shipped together so during this communication process the customer called us stating don't ship and email us asking to ship partial order and this is where the confusion occurred. Finally the customer agreed to send partial shipment but due some technical error his order was showing as shipped so the customer service rep emailed the same to the customer. Which was an error on our part and we have emailed the customer the correct tracking information as soon as we found out about the issue. Also, we will give the customer some discount for the inconvenience caused to him from our end.

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Description: JEWELERS-RETAIL, WATCHES-DEALERS, INTERNET SHOPPING SERVICES

Address: 132 East 43rd Street   Suite 622, New York, New York, United States, 10017

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