KathrynMak Consignment and Furniture Gallery

Initial Business Response / [redacted] (1000, 7, 2015/12/16) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) In response to consumers original complaint: [redacted] did bring in a birdcage and a light fixture on June 27th We agreed on starting prices of the items and he signed a contract at that timeThe birdcage sold on July 19th for $and a check for $was mailed to the address he provided on August 25th, as we pay our consignors the following month of sale [redacted] started calling the store the first week of September saying that he didn't receive the check and demanding that we issue a new oneMy employee told him she would look into it and get back to himShe then asked me about it and I told her to tell him that it had been mailed on August 25th and that since I had not received it back (as my return address is clearly marked on all envelopes) he should give it some time and look through his mailIt was a very hectic time for me, as we were relocating our other store and I was not in the store very much throughout the month of SeptemberI didn't think too much of it at the time because it had only been a couple weeks since it had been mailed and I figured he would eventually find it amongst his things, as I still had not received it back in the mailThe next time I heard from [redacted] was on October 22nd when he called the store and made demands and threats to my employeeShe called me very upset at the things he had said to herI immediately called [redacted] and left a message in a calm but stern voice (certainly not screaming) stating that I would appreciate a phone call back and that I did not appreciate his threats to my employeeHe did promptly return my call and continued to make demands of a new check and told me that he had already filed paper work with the county to sue me(He told the same thing to my employee) He also, for the first time, told me that he had movedThis would explain why he didn't receive a check, but again, I also did not have it returned to meI offered to send a new check, less a $stop payment fee on the one previously mailed to the address he provided meHe refused this amount and said he would rather let a judge decide and had already filed the paperwork to sue me for the full value of the items plus a days wagesThere was no reasoning with him and there was nothing more for me to do at this point but wait for said paperwork that he said he had filed to be served upon meI did not receive any such paperwork and did not hear any more from [redacted] until November 17th when he sent a text message to my personal cell phone stating that he had been waiting on a check for the full amount as well as a light fixture that I was in possession ofI'm not sure if he thought I was going to box up his oversized light fixture and mail it to him at my expense or what...but he certainly could have picked it up at any timeI did not respond to his text, as he is a completely unreasonable human being and again made threats to turn me over to a collection agency and file a report with the Revdex.comOn November 23rd I received another text message from [redacted] stating that I owed him $for the value of the birdcage (which on his contract is noted that he would like to get $out of it) and $for the value of the light fixture (which he wrote in a starting price of $100- meaning he would receive $if it sold for that amount)Again, I did not respond to his text message as I was not going to get involved in a back and forth with someone who is not being reasonableOn November 24th I received another text from [redacted] stating that he was filing a police report and reporting me to the Revdex.comI was almost ready to call the police myself at this point as he was beginning to scare me and harass meI have been in business for years and have more than happy consignorsI have never encountered someone such as [redacted] and hope I never have to againI did finally sell his light fixture for $a few days agoI will be sending him a check for half of that amount (even though I don't technically have to as his contract expired in September) and I will send him $for the birdcage which is what he wanted out of itI will be eating $of the $stop payment fee on the check previously mailed to him at the address he providedHe still has never provided me with his new address but I will most definitely send these certified mail return receipt requested

Initial Business Response /* (1000, 7, 2015/12/16) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
In response to consumers original complaint:
[redacted] did bring in a birdcage and a light fixture on June...

27th 2015. We agreed on starting prices of the items and he signed a contract at that time. The birdcage sold on July 19th for $170 and a check for $85 was mailed to the address he provided on August 25th, as we pay our consignors the following month of sale. [redacted] started calling the store the first week of September saying that he didn't receive the check and demanding that we issue a new one. My employee told him she would look into it and get back to him. She then asked me about it and I told her to tell him that it had been mailed on August 25th and that since I had not received it back (as my return address is clearly marked on all envelopes) he should give it some time and look through his mail. It was a very hectic time for me, as we were relocating our other store and I was not in the store very much throughout the month of September. I didn't think too much of it at the time because it had only been a couple weeks since it had been mailed and I figured he would eventually find it amongst his things, as I still had not received it back in the mail. The next time I heard from [redacted] was on October 22nd when he called the store and made demands and threats to my employee. She called me very upset at the things he had said to her. I immediately called [redacted] and left a message in a calm but stern voice (certainly not screaming) stating that I would appreciate a phone call back and that I did not appreciate his threats to my employee. He did promptly return my call and continued to make demands of a new check and told me that he had already filed paper work with the county to sue me. (He told the same thing to my employee) He also, for the first time, told me that he had moved. This would explain why he didn't receive a check, but again, I also did not have it returned to me. I offered to send a new check, less a $35 stop payment fee on the one previously mailed to the address he provided me. He refused this amount and said he would rather let a judge decide and had already filed the paperwork to sue me for the full value of the items plus a days wages. There was no reasoning with him and there was nothing more for me to do at this point but wait for said paperwork that he said he had filed to be served upon me. I did not receive any such paperwork and did not hear any more from [redacted] until November 17th when he sent a text message to my personal cell phone stating that he had been waiting on a check for the full amount as well as a light fixture that I was in possession of. I'm not sure if he thought I was going to box up his oversized light fixture and mail it to him at my expense or what...but he certainly could have picked it up at any time. I did not respond to his text, as he is a completely unreasonable human being and again made threats to turn me over to a collection agency and file a report with the Revdex.com. On November 23rd I received another text message from [redacted] stating that I owed him $275 for the value of the birdcage (which on his contract is noted that he would like to get $75 out of it) and $180 for the value of the light fixture (which he wrote in a starting price of $100- meaning he would receive $50 if it sold for that amount). Again, I did not respond to his text message as I was not going to get involved in a back and forth with someone who is not being reasonable. On November 24th I received another text from [redacted] stating that he was filing a police report and reporting me to the Revdex.com. I was almost ready to call the police myself at this point as he was beginning to scare me and harass me. I have been in business for 6 years and have more than 700 happy consignors. I have never encountered someone such as [redacted] and hope I never have to again. I did finally sell his light fixture for $69 a few days ago. I will be sending him a check for half of that amount (even though I don't technically have to as his contract expired in September) and I will send him $75 for the birdcage which is what he wanted out of it. I will be eating $25 of the $35 stop payment fee on the check previously mailed to him at the address he provided. He still has never provided me with his new address but I will most definitely send these certified mail return receipt requested.