Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I absolutely am appalled at the blatant lie that they were unaware of a problemI spoke to [redacted] , I emailed, twice, through their website, I left messages on Facebook AND I asked [redacted] , in the [redacted] location, to contact them since they continually ignored me After [redacted] called me on May to very rudely tell me the check would be cut the following day, they finally did itI would caution anyone against this company because of shady accounting practices as well as their refusal to acknowledge their errors Regards, [redacted]
I have reviewed this complaint and the patient's information with our billing department. It does appear that a message was left with our AR Department Supervisor and unfortunately a return phone call was not made. A phone call will be placed to the patient today to apologize for the
oversight and to explain our procedure for refunding credit balances.the patient's last visit was 7/7/and we received payment from his insurance on 7/23/and posted this payment to his account. Our procedure for refunding credit balances includes waiting until all patient visits have been completed and waiting until we have received a response from their insurance for all those visits as well. the patient is correct in that he has a $credit balance, which will be refunded to him. I will make sure this refund goes out in tomorrow's mail to the address we have in our system, which does match the address on this complaint. We do apologize for any inconvenience this may have caused
We received patient's EOB/payment from Medicare on 3/16/and posted this payment on 3/19/15. On 3/20/patient called stating she had met her deductible with another provider and needed her refund so that she could pay that provider. A refund request was sent to our
payables department in the amount of $on 3/20/and this refund was paid on 3/26/15. We have received no further communication from this patient in our AR Department since 3/20/15. Due to an oversight, we did not send this patient her entire refund, however, after reviewing the notice/letter from the Revdex.com on 5/13/this account was reviewed and a refund will be paid in the amount of $and will be mailed on 5/14/to the patient. We do apologize for any inconvenience this may have caused
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I absolutely am appalled at the blatant lie that they were unaware of a problem. I spoke to [redacted], I emailed, twice, through their website, I left messages on Facebook AND I asked [redacted], in the [redacted] location, to contact them since they continually ignored me.
After [redacted] called me on May 13 to very rudely tell me the check would be cut the following day, they finally did it. I would caution anyone against this company because of shady accounting practices as well as their refusal to acknowledge their errors.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I absolutely am appalled at the blatant lie that they were unaware of a problemI spoke to [redacted] , I emailed, twice, through their website, I left messages on Facebook AND I asked [redacted] , in the [redacted] location, to contact them since they continually ignored me After [redacted] called me on May to very rudely tell me the check would be cut the following day, they finally did itI would caution anyone against this company because of shady accounting practices as well as their refusal to acknowledge their errors Regards, [redacted]
I have reviewed this complaint and the patient's information with our billing department. It does appear that a message was left with our AR Department Supervisor and unfortunately a return phone call was not made. A phone call will be placed to the patient today to apologize for the
oversight and to explain our procedure for refunding credit balances.the patient's last visit was 7/7/and we received payment from his insurance on 7/23/and posted this payment to his account. Our procedure for refunding credit balances includes waiting until all patient visits have been completed and waiting until we have received a response from their insurance for all those visits as well. the patient is correct in that he has a $credit balance, which will be refunded to him. I will make sure this refund goes out in tomorrow's mail to the address we have in our system, which does match the address on this complaint. We do apologize for any inconvenience this may have caused
We received patient's EOB/payment from Medicare on 3/16/and posted this payment on 3/19/15. On 3/20/patient called stating she had met her deductible with another provider and needed her refund so that she could pay that provider. A refund request was sent to our
payables department in the amount of $on 3/20/and this refund was paid on 3/26/15. We have received no further communication from this patient in our AR Department since 3/20/15. Due to an oversight, we did not send this patient her entire refund, however, after reviewing the notice/letter from the Revdex.com on 5/13/this account was reviewed and a refund will be paid in the amount of $and will be mailed on 5/14/to the patient. We do apologize for any inconvenience this may have caused
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I absolutely am appalled at the blatant lie that they were unaware of a problem. I spoke to [redacted], I emailed, twice, through their website, I left messages on Facebook AND I asked [redacted], in the [redacted] location, to contact them since they continually ignored me.
After [redacted] called me on May 13 to very rudely tell me the check would be cut the following day, they finally did it. I would caution anyone against this company because of shady accounting practices as well as their refusal to acknowledge their errors.
Regards,
[redacted]