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Kathy Caiello's Fit Stop

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Kathy Caiello's Fit Stop Reviews (1)

I am grieved by [redacted]’s decision to file a complaint with the Revdex.com.  [redacted] has been a loyal member of our gym and often expressed how much she loved coming here for over six years. She would typically come to our club multiple times a week to exercise for 2 hours or more each time.  At the...

FitStop, we strive to provide a positive atmosphere for people of all ages, backgrounds, cultures, faiths, shapes and sizes who want to pursue a healthier lifestyle.  [redacted] has expressed to me many times in the past how much she appreciated coming to the gym as well as how much she has been helped by me, with her very serious physical pain issues.      The FitStop also provides members with the opportunity to support local organizations such as the [redacted] Race For the Cure, [redacted] House, and local Colleges.  In this instance, we recently invited freshman nursing students from a local college to join a class once a week as part of their curriculum.  Unfortunately, [redacted] decided to vocally express her disapproval of having these students at our gym, as she did not “feel comfortable” with these young people in our class.  At one point, the students and some members overheard [redacted] expressing her frustrations. I therefore had to speak to her in private about her inappropriate behavior towards our guests.  There was never any name calling or judging of any religious beliefs in my conversation with [redacted].  I told her of my disappointment in how she behaved; and that none of the other members shared her same position about this situation as I explained to her that I spoke with each person in the class.   A couple of days later she informed me that she was no longer going to come to the gym and requested a refund.  I called her to let her know that we do not have a refund policy and I assured her that she was still welcome to continue coming to the gym and that her membership was still valid for at least four more months. We have a non-refund policy on our memberships, though in cases of hardship or if someone is moving far away, I have been known to issue such refunds.   In the past, I have, on a couple of occasions, privately spoken with [redacted] about trying to be careful about her voicing her opinions ( in our Cardio area), on sensitive subjects that may be hurtful or offensive to on-listening members, as I have had members come to me about this.  I just felt she should be aware.    Though I am sad that she has decided to pursue a complaint with the Revdex.com, [redacted] is still welcome to come back and use the remainder of her membership.  Though not required, an apology would be appreciated.  In either case, we do forgive her and hope that she can find happiness in her life in the future.     Sincerely,   Kathy Caiello, Owner of Kathy Caiello’s FitStop

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