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Kathy Smith Lifestyles

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My heart sank when I saw this come through. The customer sent a message on Facebook on April 17th, which quite honestly, I only check twice a month because those messages are mostly spam. I check the messages on the 15th and the 30th of each month, so I had just checked that folder two days before...

she posted.  As soon as I received your letter in the mail, on April 25th, I immediately refunded her order in full and sent her a cell phon notification (what she indicated as her preferred way of communication) letting her know of the refund. See screenshot below.Please let me know how else I can help.Warmly,Paige S[redacted]

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