Kathy's Hallmark Shop

Mr*** sent me a letter saying he went under his house and started dropping the supports and re-setting themHis letter said the house now makes a popping sound when the sun comes outHe asked that I refund his money before he did this, we did and I thought the matter was overNow he wants me
to come correct something he didYou can't drop the supports under a manufactured home that weighs 40,000-50,lbs without it doing something like this

Straps are what keeps the mobile home from blowing over when there is a high windThey have nothing to do with the house being out of level or settlingWhen a mobile home settles, the straps will loosenWe don't "loosen" the straps to re-level a houseI've been doing this for years, I know how to do it.I'm not being untruthfulWe did not loosen the straps and cause the house to settleThat makes no senseYour missing the pointYou told me your house flooded and now it's out of level again and You wanted me to come back and re-level for freeI said "no" we can't level your house each time it rains and floods under your house for free Why would you want me to wait for the county to fix the drainage problem if there wasn't a drainage problem?The jacks are leaning because the house floodedThere not going to loosen and lean for no reasonI'm willing to re-inburse your moneyThe $you paidDo you want your money back or not?

This company had to loosen the straps to re-level the homeWes is not being truthfulHe told us two weeks after the job was inspected he would come and fix the front northeast side of mobileI told him after the county fixed the front drainage area and wait for my call to fix the two jacks which were leaningI'm not happy with Wes responseHis guys did loosen the jacks and did not secure them which caused the home to lean againThere were no big rains causing flooding issues that would have caused the front jacks to be leaning like that I was not there at the time of workI hired them over the phone and did not inspect the job until two weeks after thatThe county code requires all mobile homes to be tied downHow do you re-level a home that the jacks are tied downYou have to loosen straps first and than re-level home and a good company would not leave straps loosenedI would not recommend this company in the future.

This story is completely differnt then what he told me on the phoneWe re-leveled is house as contractedI have a signed invoice that he was satisfied with everythingHe called me a few months a go and said the house got water under it from rain and could I come out and check it outI said yes
He said he isn't at the house all the time and would call when he wasI said , let me know when your up thereHe then called me back a couple weeks agoIn this conversation he said that the house had flooded again underneathHe said he has been fighting with the county to correct a drainage problemWhen it rains the front of his house completely floodsThe supports are now crooked and not supporting the houseHe said they need to be "tie-down"I told him we don't "tie-down" his supprts, we re-leveled his houseI told him he needs to call the county to correct his drainage issuehe said they won't do anything, he'll tried thatHe wants me to come back and re-level it again at no charge I told him I can't do thatWe would need to be paidhe said I was "greedy" and made enough moneyHe went on about our whole society was too greedy He said he already paid me onceI told him, your house flooded underneath, I can't come to your house and re-level it for free everytime your house floodsWe bring out a 3-man crewI re-level over mobile homes a yearI don't get complaints because we do good work and we stand behind our workIf he wants his money back I will refund his money