Complaint: [redacted] I am rejecting this response because: When talking to Shamrock I was told there doesn;'t have to be a sign postedThe sign was put up after the factI spoke with Scott the apartment manager the following day he told me that he would call to see about a refund because no one had told Shamrock to vome into the complexI don't know id it's new managemnt.owners since March I was also told by Nikki at Shamrock that she had ta=lked to Scott (manager) on the same day, That she assured me that he was not on my side and that she had ralked to himAfter speaking with Joey (co maanger) he assured me that Scott had not talked to her that daySo what she told me falseA call was made to Shamrock that day by Joey to say DO NOT TOW any cars unless tye were in the handicap area without a placard or plate.As far as non residents to know where to parkAt the time there was no signs about towing anywhere in the complexShamrock only put them up the following day after my callThere driver even took his flashlight that night and verified there wasn't a signAfter talking to the office I know know where to parkas I said before myself and many others have parked in that area for many years,Shamrock is blaming the complex and they are blaming ShamrockBottom line is I feel someone owes me a refundI hope that I do not have to take this to the next level which I will if I have to and I wil ask not only for my refund along with wages from missed work.?
Ms [redacted] ’s vehicle was parked in a private tow away zoneThis property in particularly has our company patrol the lot 24/for any vehicle not in a driveway or marked space.? They also do not allow any side street parking anywhere on the property, unless it is a marked space.? This vehicle was towed for not being in a marked parking space.? The property owner is not required to have “tow away” signs at each individual parking space, they are only required at the entrance to the property? After towing the consumer’s vehicle, Shamrock Towing did speak with the condo association and they verified that this vehicle was in fact parked illegally according to their rules.? At this time no refund will be issued
In response to the question "how is someone supposed to know if they're allowed to park there without a sign" & your statement that a sign appeared after complaining to different people: the sign that "appeared" doesn't tell you where you can & can't parkIt doesn't explain that "you [redacted] cannot park on the street where you've been parking for years." It only establishes that that complex is a legal tow-away zoneThat it is private property & if your car is towed, you may lose your title to that vehicleFor you to know where you're allowed to park, you must ask the owners or managers of that propertyIf you do not live there to ask the property management, you should have the resident who does askIf you in fact have been parking there for "years" you should know good & well that you're NOT allowed to park thereIf you have an issue with the way the property management displays their rules on where & where not to park, why are you taking that out on us? Why, if your main issue is the fact that they don't have a warning sign right in front of where you've been parking for "years" are you complaining to someone who can't fix your issue? Us refunding your money is not going to make warning signs all over that property appearThese are their rulesWe are just enforcing what they've asked us toThey did in fact change the rules for towing the day after you were towed, so that's why they're telling you we don't tow for people parked where you were parked, but they've had us towing for that reason from March until the day after you were towedSo, in response to your request for a refund, we will have to say no, because we are not in the wrongWe were hired to do that job & we deserve being paid for doing exactly what we were asked to doJust because you don't agree with that, it does not entitle you to a refund
Thank you, that's all I ever wanted from the startI wanted to see exactly what the violation looked likeNow I can show my daughter exactly how she parked so she can be more careful in the futureI appreciate Revdex.com for helping me with my request, and also Shamrock towing for going against their policy of not showing pictures to customers and allowing me to see them in order to resolve the dispute Thank you [redacted]
To Whom It May Concern, This vehicle was parked in space#which is a reserved parking space for tenants of Fireproof. This lot requires parking permits to be parked there. If the owner of the vehicle was in a restaurant in the building, said owner would have find public parking. The parking lot is not labeled for “restaurant parking only”. Both lots are labeled with signs at the entrance “Fire Proof & Church parking only” and “Fireproof Parking Only”. Shamrock Towing will not be issuing a refund at this time
Shamrock Towing is will to refund *** *** *** back her $that was paid. We would just need to get a good mailing address so we could issue this via check (we do not have her credit card number). This particular lot is patrolled by our company at the property owners request and
the sign was on the property when the vehicle was towed, upon returning to the lot our sign was found lying on the ground and looked as if someone took bolt cutters and tore it down. To make this particular situation right we are willing to refund the cost of the tow
Mike was handling this complaint with the owner of the vehicleEven though the damage was not caused by towing the vehicle Mike advised the owner if he brought the vehicle up to our office that he would have the plastic painted by our body shop. Per Mike the owner of the vehicle never showed
up or called him back after that. If the owner is still willing to take the pieces off of the front bumper we will have them painted. Mike will be out of the office 2/10/to 2/17/and will return on 2/18/16, if the owner agrees to the resolution he would need to contact Mike on 2/18/or after
To Whom It May Concern, This vehicle was parked in space#which is a reserved parking space for tenants of Fireproof. This lot requires parking permits to be parked there. If the owner of the vehicle was in a restaurant in the building, said owner would have find public
parking. The parking lot is not labeled for “restaurant parking only”. Both lots are labeled with signs at the entrance “Fire Proof & Church parking only” and “Fireproof Parking Only”. Shamrock Towing will not be issuing a refund at this time
To whom it may concern:
This issue has already been discussed & resolved with the property managementThey have a no tolerance rule for any vehicle with even tire on the grass
Thank you,
Nikki N***
AsstOffice Manager
Shamrock Towing, Inc
Ms***’s vehicle was parked in a private tow away
zoneThis property in particularly has our company patrol the lot 24/for any
vehicle not in a driveway or marked space.
They also do not allow any side street parking anywhere on the property,
unless it is a marked
space. This vehicle
was towed for not being in a marked parking space. The property owner is not required to have “tow
away” signs at each individual parking space, they are only required at the
entrance to the property After towing
the consumer’s vehicle, Shamrock Towing did speak with the condo association
and they verified that this vehicle was in fact parked illegally according to their
rules. At this time no refund will be
issued
In response to the question "how is someone supposed to know if they're allowed to park there without a sign" & your statement that a sign appeared after complaining to different people: the sign that "appeared" doesn't tell you where you can & can't parkIt doesn't explain that "you *** cannot park on the street where you've been parking for years." It only establishes that that complex is a legal tow-away zoneThat it is private property & if your car is towed, you may lose your title to that vehicleFor you to know where you're allowed to park, you must ask the owners or managers of that propertyIf you do not live there to ask the property management, you should have the resident who does askIf you in fact have been parking there for "years" you should know good & well that you're NOT allowed to park thereIf you have an issue with the way the property management displays their rules on where & where not to park, why are you taking that out on us? Why, if your main issue is the fact that they don't have a warning sign right in front of where you've been parking for "years" are you complaining to someone who can't fix your issue? Us refunding your money is not going to make warning signs all over that property appearThese are their rulesWe are just enforcing what they've asked us toThey did in fact change the rules for towing the day after you were towed, so that's why they're telling you we don't tow for people parked where you were parked, but they've had us towing for that reason from March until the day after you were towedSo, in response to your request for a refund, we will have to say no, because we are not in the wrongWe were hired to do that job & we deserve being paid for doing exactly what we were asked to doJust because you don't agree with that, it does not entitle you to a refund
Shamrock Towing Inc., were called out by the law enforcement agency to remove the vehicle from the roadway due to a collision. In this instance when a law enforcement agency calls your response time must be within a certain time frame, so the roadway can be cleared for traffic. The
charges are not the same as a “private property” impound would be. Shamrock Towing is willing to reimburse $to Mr***’s bill, in good faith with the understanding that these charges are not “unfair”. These rates are set with each individual law enforcement agency. The check will be sent via mail and post marked 6/9/
Complaint: ***
I am rejecting this response because: When talking to Shamrock I was told there doesn;'t have to be a sign postedThe sign was put up after the factI spoke with Scott the apartment manager the following day he told me that he would call to see about a refund because no one had told Shamrock to vome into the complexI don't know id it's new managemnt.owners since March I was also told by Nikki at Shamrock that she had ta=lked to Scott (manager) on the same day, That she assured me that he was not on my side and that she had ralked to himAfter speaking with Joey (co maanger) he assured me that Scott had not talked to her that daySo what she told me falseA call was made to Shamrock that day by Joey to say DO NOT TOW any cars unless tye were in the handicap area without a placard or plate.As far as non residents to know where to parkAt the time there was no signs about towing anywhere in the complexShamrock only put them up the following day after my callThere driver even took his flashlight that night and verified there wasn't a signAfter talking to the office I know know where to parkas I said before myself and many others have parked in that area for many years,Shamrock is blaming the complex and they are blaming ShamrockBottom line is I feel someone owes me a refundI hope that I do not have to take this to the next level which I will if I have to and I wil ask not only for my refund along with wages from missed work.
Below are photos provided to us by *** Real Estate after they were taken by Shamrock Towing.*** manager *** *** told us earlier in the day on Septthat Shamrock takes photos before they touch a vehicleAs you can see in these photos, my son's truck was already hooked up to the
tow truck at the time of the photos. We believe this act dislodged his valid parking permit, which had just been put in his vehicle the week before.The second photo was shot by Shamrock towingIt shows my son's valid parking permit on the passenger side floor of his truckAgain, this photo was shot by Shamrock. Thanks,***
Please see attached photos of the vehicle prior to towingThe wheel lift of the truck is under the vehicle but the vehicle had not been moved or lifted at the time the photos were takenBuckeyes policy is that the permit has to be displayed on the rear view mirror with all of the pass showing so we can determine if the vehicle is parked in the correct lot numberIn this case the permit was lying on the floor of the vehicle and was not visibleIf the vehicle would have been picked up within the first 24hrs of towing the bill would have been $($tow +$storage + $tax), so if the customer would've called the same day as the initial tow they would've been quoted the first days priceThe storage increases $per 24hrs that the vehicle is in the impound lot which is outlined in the Ohio revised code There will be no refund issued at this time
I am rejecting this response because: The signs do not specify Fireproof apartments/residents, as the other lots do specify. The sign "fireproof and church only" could reasonably be interpreted to mean fireproof building and church building parking, as both are buildings. This is especially true because there is no signage indicating any spots, including spot 59, are otherwise reserved. At the very least, signage should be updated to make things less vague and more specific, unless the company is intentionally attempting to be vague so vehicles can be towed
Regards,
*** ***
Thank you, that's all I ever wanted from the startI wanted to see exactly what the violation looked likeNow I can show my daughter exactly how she parked so she can be more careful in the futureI appreciate Revdex.com for helping me with my request, and also Shamrock towing for going against their policy of not showing pictures to customers and allowing me to see them in order to resolve the dispute Thank you *** ** ***
Pictures of the vehicle in question are
attachedAs you can see there's damage to the lawnThis is why the condo association has a no tolerance policy in place for even one tire on the grassOur drivers don't have a "quota to meet" there's no reason for us to tow vehicles when they are not in violationWe have enough accounts to service across the city to not need to do predatory towingOnly doing what we're asked toHopefully this will change your opinion on our business practice
Thank you,
Nikki N***
Assistant Office Manager
Shamrock Towing, Inc
Complaint: [redacted] I am rejecting this response because: When talking to Shamrock I was told there doesn;'t have to be a sign postedThe sign was put up after the factI spoke with Scott the apartment manager the following day he told me that he would call to see about a refund because no one had told Shamrock to vome into the complexI don't know id it's new managemnt.owners since March I was also told by Nikki at Shamrock that she had ta=lked to Scott (manager) on the same day, That she assured me that he was not on my side and that she had ralked to himAfter speaking with Joey (co maanger) he assured me that Scott had not talked to her that daySo what she told me falseA call was made to Shamrock that day by Joey to say DO NOT TOW any cars unless tye were in the handicap area without a placard or plate.As far as non residents to know where to parkAt the time there was no signs about towing anywhere in the complexShamrock only put them up the following day after my callThere driver even took his flashlight that night and verified there wasn't a signAfter talking to the office I know know where to parkas I said before myself and many others have parked in that area for many years,Shamrock is blaming the complex and they are blaming ShamrockBottom line is I feel someone owes me a refundI hope that I do not have to take this to the next level which I will if I have to and I wil ask not only for my refund along with wages from missed work.?
Ms [redacted] ’s vehicle was parked in a private tow away zoneThis property in particularly has our company patrol the lot 24/for any vehicle not in a driveway or marked space.? They also do not allow any side street parking anywhere on the property, unless it is a marked space.? This vehicle was towed for not being in a marked parking space.? The property owner is not required to have “tow away” signs at each individual parking space, they are only required at the entrance to the property? After towing the consumer’s vehicle, Shamrock Towing did speak with the condo association and they verified that this vehicle was in fact parked illegally according to their rules.? At this time no refund will be issued
In response to the question "how is someone supposed to know if they're allowed to park there without a sign" & your statement that a sign appeared after complaining to different people: the sign that "appeared" doesn't tell you where you can & can't parkIt doesn't explain that "you [redacted] cannot park on the street where you've been parking for years." It only establishes that that complex is a legal tow-away zoneThat it is private property & if your car is towed, you may lose your title to that vehicleFor you to know where you're allowed to park, you must ask the owners or managers of that propertyIf you do not live there to ask the property management, you should have the resident who does askIf you in fact have been parking there for "years" you should know good & well that you're NOT allowed to park thereIf you have an issue with the way the property management displays their rules on where & where not to park, why are you taking that out on us? Why, if your main issue is the fact that they don't have a warning sign right in front of where you've been parking for "years" are you complaining to someone who can't fix your issue? Us refunding your money is not going to make warning signs all over that property appearThese are their rulesWe are just enforcing what they've asked us toThey did in fact change the rules for towing the day after you were towed, so that's why they're telling you we don't tow for people parked where you were parked, but they've had us towing for that reason from March until the day after you were towedSo, in response to your request for a refund, we will have to say no, because we are not in the wrongWe were hired to do that job & we deserve being paid for doing exactly what we were asked to doJust because you don't agree with that, it does not entitle you to a refund
Thank you, that's all I ever wanted from the startI wanted to see exactly what the violation looked likeNow I can show my daughter exactly how she parked so she can be more careful in the futureI appreciate Revdex.com for helping me with my request, and also Shamrock towing for going against their policy of not showing pictures to customers and allowing me to see them in order to resolve the dispute Thank you [redacted]
To Whom It May Concern, This vehicle was parked in space#which is a reserved parking space for tenants of Fireproof. This lot requires parking permits to be parked there. If the owner of the vehicle was in a restaurant in the building, said owner would have find public parking. The parking lot is not labeled for “restaurant parking only”. Both lots are labeled with signs at the entrance “Fire Proof & Church parking only” and “Fireproof Parking Only”. Shamrock Towing will not be issuing a refund at this time
Shamrock Towing is will to refund *** *** *** back her $that was paid. We would just need to get a good mailing address so we could issue this via check (we do not have her credit card number). This particular lot is patrolled by our company at the property owners request and
the sign was on the property when the vehicle was towed, upon returning to the lot our sign was found lying on the ground and looked as if someone took bolt cutters and tore it down. To make this particular situation right we are willing to refund the cost of the tow
Mike was handling this complaint with the owner of the vehicleEven though the damage was not caused by towing the vehicle Mike advised the owner if he brought the vehicle up to our office that he would have the plastic painted by our body shop. Per Mike the owner of the vehicle never showed
up or called him back after that. If the owner is still willing to take the pieces off of the front bumper we will have them painted. Mike will be out of the office 2/10/to 2/17/and will return on 2/18/16, if the owner agrees to the resolution he would need to contact Mike on 2/18/or after
I have contacted the owner via email & phone and am waiting to hear back so we can settle this matter internally
To Whom It May Concern, This vehicle was parked in space#which is a reserved parking space for tenants of Fireproof. This lot requires parking permits to be parked there. If the owner of the vehicle was in a restaurant in the building, said owner would have find public
parking. The parking lot is not labeled for “restaurant parking only”. Both lots are labeled with signs at the entrance “Fire Proof & Church parking only” and “Fireproof Parking Only”. Shamrock Towing will not be issuing a refund at this time
To whom it may concern:
This issue has already been discussed & resolved with the property managementThey have a no tolerance rule for any vehicle with even tire on the grass
Thank you,
Nikki N***
AsstOffice Manager
Shamrock Towing, Inc
We would need to know what the towing invoice number was or what kind of vehicle this is so we can check into this further
Ms***’s vehicle was parked in a private tow away
zoneThis property in particularly has our company patrol the lot 24/for any
vehicle not in a driveway or marked space.
They also do not allow any side street parking anywhere on the property,
unless it is a marked
space. This vehicle
was towed for not being in a marked parking space. The property owner is not required to have “tow
away” signs at each individual parking space, they are only required at the
entrance to the property After towing
the consumer’s vehicle, Shamrock Towing did speak with the condo association
and they verified that this vehicle was in fact parked illegally according to their
rules. At this time no refund will be
issued
In response to the question "how is someone supposed to know if they're allowed to park there without a sign" & your statement that a sign appeared after complaining to different people: the sign that "appeared" doesn't tell you where you can & can't parkIt doesn't explain that "you *** cannot park on the street where you've been parking for years." It only establishes that that complex is a legal tow-away zoneThat it is private property & if your car is towed, you may lose your title to that vehicleFor you to know where you're allowed to park, you must ask the owners or managers of that propertyIf you do not live there to ask the property management, you should have the resident who does askIf you in fact have been parking there for "years" you should know good & well that you're NOT allowed to park thereIf you have an issue with the way the property management displays their rules on where & where not to park, why are you taking that out on us? Why, if your main issue is the fact that they don't have a warning sign right in front of where you've been parking for "years" are you complaining to someone who can't fix your issue? Us refunding your money is not going to make warning signs all over that property appearThese are their rulesWe are just enforcing what they've asked us toThey did in fact change the rules for towing the day after you were towed, so that's why they're telling you we don't tow for people parked where you were parked, but they've had us towing for that reason from March until the day after you were towedSo, in response to your request for a refund, we will have to say no, because we are not in the wrongWe were hired to do that job & we deserve being paid for doing exactly what we were asked to doJust because you don't agree with that, it does not entitle you to a refund
Shamrock Towing Inc., were called out by the law enforcement agency to remove the vehicle from the roadway due to a collision. In this instance when a law enforcement agency calls your response time must be within a certain time frame, so the roadway can be cleared for traffic. The
charges are not the same as a “private property” impound would be. Shamrock Towing is willing to reimburse $to Mr***’s bill, in good faith with the understanding that these charges are not “unfair”. These rates are set with each individual law enforcement agency. The check will be sent via mail and post marked 6/9/
Complaint: ***
I am rejecting this response because: When talking to Shamrock I was told there doesn;'t have to be a sign postedThe sign was put up after the factI spoke with Scott the apartment manager the following day he told me that he would call to see about a refund because no one had told Shamrock to vome into the complexI don't know id it's new managemnt.owners since March I was also told by Nikki at Shamrock that she had ta=lked to Scott (manager) on the same day, That she assured me that he was not on my side and that she had ralked to himAfter speaking with Joey (co maanger) he assured me that Scott had not talked to her that daySo what she told me falseA call was made to Shamrock that day by Joey to say DO NOT TOW any cars unless tye were in the handicap area without a placard or plate.As far as non residents to know where to parkAt the time there was no signs about towing anywhere in the complexShamrock only put them up the following day after my callThere driver even took his flashlight that night and verified there wasn't a signAfter talking to the office I know know where to parkas I said before myself and many others have parked in that area for many years,Shamrock is blaming the complex and they are blaming ShamrockBottom line is I feel someone owes me a refundI hope that I do not have to take this to the next level which I will if I have to and I wil ask not only for my refund along with wages from missed work.
Below are photos provided to us by *** Real Estate after they were taken by Shamrock Towing.*** manager *** *** told us earlier in the day on Septthat Shamrock takes photos before they touch a vehicleAs you can see in these photos, my son's truck was already hooked up to the
tow truck at the time of the photos. We believe this act dislodged his valid parking permit, which had just been put in his vehicle the week before.The second photo was shot by Shamrock towingIt shows my son's valid parking permit on the passenger side floor of his truckAgain, this photo was shot by Shamrock. Thanks,***
Please see attached photos of the vehicle prior to towingThe wheel lift of the truck is under the vehicle but the vehicle had not been moved or lifted at the time the photos were takenBuckeyes policy is that the permit has to be displayed on the rear view mirror with all of the pass showing so we can determine if the vehicle is parked in the correct lot numberIn this case the permit was lying on the floor of the vehicle and was not visibleIf the vehicle would have been picked up within the first 24hrs of towing the bill would have been $($tow +$storage + $tax), so if the customer would've called the same day as the initial tow they would've been quoted the first days priceThe storage increases $per 24hrs that the vehicle is in the impound lot which is outlined in the Ohio revised code There will be no refund issued at this time
I am rejecting this response because: The signs do not specify Fireproof apartments/residents, as the other lots do specify. The sign "fireproof and church only" could reasonably be interpreted to mean fireproof building and church building parking, as both are buildings. This is especially true because there is no signage indicating any spots, including spot 59, are otherwise reserved. At the very least, signage should be updated to make things less vague and more specific, unless the company is intentionally attempting to be vague so vehicles can be towed
Regards,
*** ***
Thank you, that's all I ever wanted from the startI wanted to see exactly what the violation looked likeNow I can show my daughter exactly how she parked so she can be more careful in the futureI appreciate Revdex.com for helping me with my request, and also Shamrock towing for going against their policy of not showing pictures to customers and allowing me to see them in order to resolve the dispute Thank you *** ** ***
Pictures of the vehicle in question are
attachedAs you can see there's damage to the lawnThis is why the condo association has a no tolerance policy in place for even one tire on the grassOur drivers don't have a "quota to meet" there's no reason for us to tow vehicles when they are not in violationWe have enough accounts to service across the city to not need to do predatory towingOnly doing what we're asked toHopefully this will change your opinion on our business practice
Thank you,
Nikki N***
Assistant Office Manager
Shamrock Towing, Inc