Initial Business Response / [redacted] (1000, 5, 2016/04/15) */ Please see the business's response attached: "To Whom it May Concern: In response to case # [redacted] , we provided care for Mrs [redacted] - [redacted] ' sonIt is stated in our parent handbook under withdrawal of your child(ren)that a termination form must be filled out by the parent/guardianFailure to complete this form results in the parent to be charged regular fees until such form is completed and signedMrs [redacted] has failed to complete this form, and as a courtesy we are only billing her for the week of March 28, instead of March 28th through April 11, We were not given a week's notice of his termination nor were we informed of a vacation to be granted to the [redacted] familyMrs [redacted] signed the form within our enrollment forms acknowledging our policies and proceduresIf any further questions or concerns please contact me at the above information Thank you, Kathy M [redacted] Owner" Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The bill I received from Kathy's Little Angels (KLA) on April 5, says KLA is billing me for a week of vacation that according to them, my son was not eligible for because "he had not been enrolled at KLA for a full year." (See attached letter) However my son was withdrawn from KLA prior to the time in which he would have been on vacationThe vacation was requested more than a month prior to his withdraw for March 28- April 1, His last day at KLA was March 24, His withdraw makes my request for vacation null and voidKLA was aware of his withdraw from the daycare more than a week before the time he would have been on vacation had he still been enrolled Additionally, the attached letter from KLA which came with a bill for $190, says KLA is not charging me for what in the letter says "a lack of two weeks notice," rather the charge is for the week of vacation (that occurred after his withdraw from KLA)This attached letter shows a discrepancy by Kathy's Little Angels on their policyMy letter noted in two lines, that KLA required a two week notice for withdrawIn this Revdex.com dispute, Kathy's Little Angels provided a scan of their policy book which says one week notice is required.This shows that KLA is not fluent on their own policy I provided both verbal and written notice that my son would no longer attend Kathy's Little Angels, which included more than a week's notice This is actually the second time my son has been withdrawn from the facility, the first time occurred in May The first time he was withdrawn and this current withdraw, a form was not provided by Kathy's Little Angels and I was told the written document I had provided was adequate If Kathy's Little Angels claims they still require a form, I'd like to see evidence that every child's family leaving their organization was supplied, and filled out this formThis is simply not a policy they adhere to - it has nothing to do with me not following policyThey did not give me a form to fill out when I gave noticeSo filling out an additional form would have been impossibleThe lack of filling out a specific form is not mentioned as an issue in the letter KLA sent with the bill The bill is for a requested week of vacation in which my son was not enrolled to takeKLA's argument does not support their request for paymentKLA received more than a week's prior written notice that my son would no longer attend KLAThe formality of a form (which was not provided to me) is just another example of KLA not knowing their own policy - and now trying to acquire funds they are not entitled to receive Final Business Response / [redacted] (4000, 13, 2016/05/10) */ As we previously stated, Mrs [redacted] failed to comply with the handbook policy which she signed and is on file at Kathy's Little AngelsAs the business person that I am, my time is very valuableI could continue going back and forth with Mrs [redacted] over $that she feel is unfair, however I stand by my policies which have been effective for ten yearsAny evidence regarding other files besides the [redacted] Family file is confidentialI am willing to have Mrs [redacted] satisfy her account with a payment of $ Final Consumer Response / [redacted] (4200, 15, 2016/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, The letter from Kathy's Little Angels that I submitted as evidence to the Revdex.com, was asking for $for a week of vacation time that I requested in writing long before I chose to remove my son from their careOnce I removed him from Kathy's Little Angels, my request for a week of vacation was null and voidHe was not enrolled He was withdrawn from the daycare (in writing) prior to this week Kathy's Little Angels' argument now that I have submitted a Revdex.com complaint is that I need to pay for "not providing adequate notice for withdrawing my son." However in the letter mailed to me, Kathy's Little Angels writes that they are not billing me for what they now claim was improper notice of leave, but rather for a week of vacation I will not pay Kathy's Little Angels any fee as I am not at faultI did provide proper notice for withdrawing my son - which wasn't what the daycare said they were billing me for until I filed a formal complaint against them There is nothing to compromiseThe reduced fee Kathy's Little Angels proposed is still a glaring example of a company bullying a former client for their financial gain In the second response from Kathy's Little Angels, they do not even have my full name correctly written- another example of Kathy's Little Angel's being sloppy and disorganized If their "policies have been in place for years," why did my letter from Kathy's Little Angel's claim I needed to provide two weeks of withdraw notice and the document they sent to Revdex.com say they require one week of notice? Again, this is a poorly run daycare and the administration is grasping at straws to glean additional funds from someone who has been a financially responsible client since January
Initial Business Response /* (1000, 5, 2016/04/15) */
Please see the business's response attached:
"To Whom it May Concern:
In response to case #***, we provided care for Mrs*** ***-***' sonIt is stated in our parent handbook under withdrawal of your child(ren)that a
termination form must be filled out by the parent/guardianFailure to complete this form results in the parent to be charged regular fees until such form is completed and signedMrs*** has failed to complete this form, and as a courtesy we are only billing her for the week of March 28, instead of March 28th through April 11, We were not given a week's notice of his termination nor were we informed of a vacation to be granted to the *** familyMrs*** signed the form within our enrollment forms acknowledging our policies and proceduresIf any further questions or concerns please contact me at the above information
Thank you,
Kathy M**
Owner"
Initial Consumer Rebuttal /* (3000, 8, 2016/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bill I received from Kathy's Little Angels (KLA) on April 5, says KLA is billing me for a week of vacation that according to them, my son was not eligible for because "he had not been enrolled at KLA for a full year." (See attached letter)
However my son was withdrawn from KLA prior to the time in which he would have been on vacationThe vacation was requested more than a month prior to his withdraw for March 28- April 1, His last day at KLA was March 24, His withdraw makes my request for vacation null and voidKLA was aware of his withdraw from the daycare more than a week before the time he would have been on vacation had he still been enrolled
Additionally, the attached letter from KLA which came with a bill for $190, says KLA is not charging me for what in the letter says "a lack of two weeks notice," rather the charge is for the week of vacation (that occurred after his withdraw from KLA)This attached letter shows a discrepancy by Kathy's Little Angels on their policyMy letter noted in two lines, that KLA required a two week notice for withdrawIn this Revdex.com dispute, Kathy's Little Angels provided a scan of their policy book which says one week notice is required.This shows that KLA is not fluent on their own policy
I provided both verbal and written notice that my son would no longer attend Kathy's Little Angels, which included more than a week's notice
This is actually the second time my son has been withdrawn from the facility, the first time occurred in May The first time he was withdrawn and this current withdraw, a form was not provided by Kathy's Little Angels and I was told the written document I had provided was adequate
If Kathy's Little Angels claims they still require a form, I'd like to see evidence that every child's family leaving their organization was supplied, and filled out this formThis is simply not a policy they adhere to - it has nothing to do with me not following policyThey did not give me a form to fill out when I gave noticeSo filling out an additional form would have been impossibleThe lack of filling out a specific form is not mentioned as an issue in the letter KLA sent with the bill
The bill is for a requested week of vacation in which my son was not enrolled to takeKLA's argument does not support their request for paymentKLA received more than a week's prior written notice that my son would no longer attend KLAThe formality of a form (which was not provided to me) is just another example of KLA not knowing their own policy - and now trying to acquire funds they are not entitled to receive
Final Business Response /* (4000, 13, 2016/05/10) */
As we previously stated, Mrs*** failed to comply with the handbook policy which she signed and is on file at Kathy's Little AngelsAs the business person that I am, my time is very valuableI could continue going back and forth with Mrs*** over $that she feel is unfair, however I stand by my policies which have been effective for ten yearsAny evidence regarding other files besides the *** Family file is confidentialI am willing to have Mrs*** satisfy her account with a payment of $
Final Consumer Response /* (4200, 15, 2016/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again,
The letter from Kathy's Little Angels that I submitted as evidence to the Revdex.com, was asking for $for a week of vacation time that I requested in writing long before I chose to remove my son from their careOnce I removed him from Kathy's Little Angels, my request for a week of vacation was null and voidHe was not enrolled
He was withdrawn from the daycare (in writing) prior to this week
Kathy's Little Angels' argument now that I have submitted a Revdex.com complaint is that I need to pay for "not providing adequate notice for withdrawing my son." However in the letter mailed to me, Kathy's Little Angels writes that they are not billing me for what they now claim was improper notice of leave, but rather for a week of vacation
I will not pay Kathy's Little Angels any fee as I am not at faultI did provide proper notice for withdrawing my son - which wasn't what the daycare said they were billing me for until I filed a formal complaint against them
There is nothing to compromiseThe reduced fee Kathy's Little Angels proposed is still a glaring example of a company bullying a former client for their financial gain
In the second response from Kathy's Little Angels, they do not even have my full name correctly written- another example of Kathy's Little Angel's being sloppy and disorganized
If their "policies have been in place for years," why did my letter from Kathy's Little Angel's claim I needed to provide two weeks of withdraw notice and the document they sent to Revdex.com say they require one week of notice?
Again, this is a poorly run daycare and the administration is grasping at straws to glean additional funds from someone who has been a financially responsible client since January
Initial Business Response / [redacted] (1000, 5, 2016/04/15) */ Please see the business's response attached: "To Whom it May Concern: In response to case # [redacted] , we provided care for Mrs [redacted] - [redacted] ' sonIt is stated in our parent handbook under withdrawal of your child(ren)that a termination form must be filled out by the parent/guardianFailure to complete this form results in the parent to be charged regular fees until such form is completed and signedMrs [redacted] has failed to complete this form, and as a courtesy we are only billing her for the week of March 28, instead of March 28th through April 11, We were not given a week's notice of his termination nor were we informed of a vacation to be granted to the [redacted] familyMrs [redacted] signed the form within our enrollment forms acknowledging our policies and proceduresIf any further questions or concerns please contact me at the above information Thank you, Kathy M [redacted] Owner" Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The bill I received from Kathy's Little Angels (KLA) on April 5, says KLA is billing me for a week of vacation that according to them, my son was not eligible for because "he had not been enrolled at KLA for a full year." (See attached letter) However my son was withdrawn from KLA prior to the time in which he would have been on vacationThe vacation was requested more than a month prior to his withdraw for March 28- April 1, His last day at KLA was March 24, His withdraw makes my request for vacation null and voidKLA was aware of his withdraw from the daycare more than a week before the time he would have been on vacation had he still been enrolled Additionally, the attached letter from KLA which came with a bill for $190, says KLA is not charging me for what in the letter says "a lack of two weeks notice," rather the charge is for the week of vacation (that occurred after his withdraw from KLA)This attached letter shows a discrepancy by Kathy's Little Angels on their policyMy letter noted in two lines, that KLA required a two week notice for withdrawIn this Revdex.com dispute, Kathy's Little Angels provided a scan of their policy book which says one week notice is required.This shows that KLA is not fluent on their own policy I provided both verbal and written notice that my son would no longer attend Kathy's Little Angels, which included more than a week's notice This is actually the second time my son has been withdrawn from the facility, the first time occurred in May The first time he was withdrawn and this current withdraw, a form was not provided by Kathy's Little Angels and I was told the written document I had provided was adequate If Kathy's Little Angels claims they still require a form, I'd like to see evidence that every child's family leaving their organization was supplied, and filled out this formThis is simply not a policy they adhere to - it has nothing to do with me not following policyThey did not give me a form to fill out when I gave noticeSo filling out an additional form would have been impossibleThe lack of filling out a specific form is not mentioned as an issue in the letter KLA sent with the bill The bill is for a requested week of vacation in which my son was not enrolled to takeKLA's argument does not support their request for paymentKLA received more than a week's prior written notice that my son would no longer attend KLAThe formality of a form (which was not provided to me) is just another example of KLA not knowing their own policy - and now trying to acquire funds they are not entitled to receive Final Business Response / [redacted] (4000, 13, 2016/05/10) */ As we previously stated, Mrs [redacted] failed to comply with the handbook policy which she signed and is on file at Kathy's Little AngelsAs the business person that I am, my time is very valuableI could continue going back and forth with Mrs [redacted] over $that she feel is unfair, however I stand by my policies which have been effective for ten yearsAny evidence regarding other files besides the [redacted] Family file is confidentialI am willing to have Mrs [redacted] satisfy her account with a payment of $ Final Consumer Response / [redacted] (4200, 15, 2016/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, The letter from Kathy's Little Angels that I submitted as evidence to the Revdex.com, was asking for $for a week of vacation time that I requested in writing long before I chose to remove my son from their careOnce I removed him from Kathy's Little Angels, my request for a week of vacation was null and voidHe was not enrolled He was withdrawn from the daycare (in writing) prior to this week Kathy's Little Angels' argument now that I have submitted a Revdex.com complaint is that I need to pay for "not providing adequate notice for withdrawing my son." However in the letter mailed to me, Kathy's Little Angels writes that they are not billing me for what they now claim was improper notice of leave, but rather for a week of vacation I will not pay Kathy's Little Angels any fee as I am not at faultI did provide proper notice for withdrawing my son - which wasn't what the daycare said they were billing me for until I filed a formal complaint against them There is nothing to compromiseThe reduced fee Kathy's Little Angels proposed is still a glaring example of a company bullying a former client for their financial gain In the second response from Kathy's Little Angels, they do not even have my full name correctly written- another example of Kathy's Little Angel's being sloppy and disorganized If their "policies have been in place for years," why did my letter from Kathy's Little Angel's claim I needed to provide two weeks of withdraw notice and the document they sent to Revdex.com say they require one week of notice? Again, this is a poorly run daycare and the administration is grasping at straws to glean additional funds from someone who has been a financially responsible client since January
Initial Business Response /* (1000, 5, 2016/04/15) */
Please see the business's response attached:
"To Whom it May Concern:
In response to case #***, we provided care for Mrs*** ***-***' sonIt is stated in our parent handbook under withdrawal of your child(ren)that a
termination form must be filled out by the parent/guardianFailure to complete this form results in the parent to be charged regular fees until such form is completed and signedMrs*** has failed to complete this form, and as a courtesy we are only billing her for the week of March 28, instead of March 28th through April 11, We were not given a week's notice of his termination nor were we informed of a vacation to be granted to the *** familyMrs*** signed the form within our enrollment forms acknowledging our policies and proceduresIf any further questions or concerns please contact me at the above information
Thank you,
Kathy M**
Owner"
Initial Consumer Rebuttal /* (3000, 8, 2016/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bill I received from Kathy's Little Angels (KLA) on April 5, says KLA is billing me for a week of vacation that according to them, my son was not eligible for because "he had not been enrolled at KLA for a full year." (See attached letter)
However my son was withdrawn from KLA prior to the time in which he would have been on vacationThe vacation was requested more than a month prior to his withdraw for March 28- April 1, His last day at KLA was March 24, His withdraw makes my request for vacation null and voidKLA was aware of his withdraw from the daycare more than a week before the time he would have been on vacation had he still been enrolled
Additionally, the attached letter from KLA which came with a bill for $190, says KLA is not charging me for what in the letter says "a lack of two weeks notice," rather the charge is for the week of vacation (that occurred after his withdraw from KLA)This attached letter shows a discrepancy by Kathy's Little Angels on their policyMy letter noted in two lines, that KLA required a two week notice for withdrawIn this Revdex.com dispute, Kathy's Little Angels provided a scan of their policy book which says one week notice is required.This shows that KLA is not fluent on their own policy
I provided both verbal and written notice that my son would no longer attend Kathy's Little Angels, which included more than a week's notice
This is actually the second time my son has been withdrawn from the facility, the first time occurred in May The first time he was withdrawn and this current withdraw, a form was not provided by Kathy's Little Angels and I was told the written document I had provided was adequate
If Kathy's Little Angels claims they still require a form, I'd like to see evidence that every child's family leaving their organization was supplied, and filled out this formThis is simply not a policy they adhere to - it has nothing to do with me not following policyThey did not give me a form to fill out when I gave noticeSo filling out an additional form would have been impossibleThe lack of filling out a specific form is not mentioned as an issue in the letter KLA sent with the bill
The bill is for a requested week of vacation in which my son was not enrolled to takeKLA's argument does not support their request for paymentKLA received more than a week's prior written notice that my son would no longer attend KLAThe formality of a form (which was not provided to me) is just another example of KLA not knowing their own policy - and now trying to acquire funds they are not entitled to receive
Final Business Response /* (4000, 13, 2016/05/10) */
As we previously stated, Mrs*** failed to comply with the handbook policy which she signed and is on file at Kathy's Little AngelsAs the business person that I am, my time is very valuableI could continue going back and forth with Mrs*** over $that she feel is unfair, however I stand by my policies which have been effective for ten yearsAny evidence regarding other files besides the *** Family file is confidentialI am willing to have Mrs*** satisfy her account with a payment of $
Final Consumer Response /* (4200, 15, 2016/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again,
The letter from Kathy's Little Angels that I submitted as evidence to the Revdex.com, was asking for $for a week of vacation time that I requested in writing long before I chose to remove my son from their careOnce I removed him from Kathy's Little Angels, my request for a week of vacation was null and voidHe was not enrolled
He was withdrawn from the daycare (in writing) prior to this week
Kathy's Little Angels' argument now that I have submitted a Revdex.com complaint is that I need to pay for "not providing adequate notice for withdrawing my son." However in the letter mailed to me, Kathy's Little Angels writes that they are not billing me for what they now claim was improper notice of leave, but rather for a week of vacation
I will not pay Kathy's Little Angels any fee as I am not at faultI did provide proper notice for withdrawing my son - which wasn't what the daycare said they were billing me for until I filed a formal complaint against them
There is nothing to compromiseThe reduced fee Kathy's Little Angels proposed is still a glaring example of a company bullying a former client for their financial gain
In the second response from Kathy's Little Angels, they do not even have my full name correctly written- another example of Kathy's Little Angel's being sloppy and disorganized
If their "policies have been in place for years," why did my letter from Kathy's Little Angel's claim I needed to provide two weeks of withdraw notice and the document they sent to Revdex.com say they require one week of notice?
Again, this is a poorly run daycare and the administration is grasping at straws to glean additional funds from someone who has been a financially responsible client since January