We apologize for any inconvenience [redacted] has received $***[redacted] in credits for her service issuesShe was advised that a new promotional rate would be offered when the name was changed on her accountThis change took place on 5/4/The new monthly rate is $***[redacted] with taxes and fees includedTime Warner Cable considers this matter to be resolved
Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding [redacted] complaint [redacted] account has been corrected and the billing statements she received in the amount $ [redacted] or $ [redacted] she can disregard At this time her account reflects a zero balanceTime Warner Cable apologizes to [redacted] for the inconvenience this situation may have causedThe cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed Sincerely, Time Warner Cable
June 16, Revdex.com Columbiana, Mahoning, & Trumbull Counties P.OBox Youngstown, Ohio RE: Customer: [redacted] Case ID: [redacted] Dear MsRodgers: Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding [redacted] complaint Time Warner Cable has reviewed [redacted] account and has found that when she contacted our offices to set up future dated payments on 6/2/to avoid a disconnection due to non-payment the agent that set it up used the incorrect code to prevent the disconnection from taking placeWhen [redacted] made us aware that her services were interrupted by mistake we quickly added the correct coding and restored her servicesWe have applied a credit of [redacted] for one full day of service due to the error with her billing coding Time Warner Cable also takes the privacy of our customers very seriously and has several security measures in place to help protect our customers from fraudulent activity [redacted] account is secure with an active PIN number that our agents must ask for when discussing personal information regarding her accountIf the caller cannot verify this information our agents are not able to assist the caller with certain aspects of their accountTime Warner Cable is currently investigating to ensure that our security procedures were followed in this case and will provide feedback to our agents if they were notIn the future, [redacted] can provide her husband with the PIN number that is on her account or she may contact us at her leisure to add her husband as an authorized user on her TWC account so that she can avoid this situation in the future Time Warner Cable apologizes to [redacted] for the inconvenience this situation may have caused The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed Sincerely, Time Warner Cable
Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding [redacted] complaint Unfortunately, I was able to review the call to verify what [redacted] was quoted due to the call not being capture However, I was able to place [redacted] into a month promotion with Standard Internet and Home Phone service at monthly rate of $ [redacted] which includes tax In addition, [redacted] account has been credited $ [redacted] for difference Time Warner Cable apologizes to [redacted] for the inconvenience this situation may have causedThe cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed Sincerely, Time Warner Cable
Time Warner Cable has reviewed ** [redacted] account and escalated her concerns to the agents’ supervisor The findings of the investigation show that ** [redacted] did not provide her SS # when placing the order but rather her driver’s license # SS #s are used to run a risk assessment and based upon the results of that a deposit could be required That process may not have been clearly communicated to her We have contacted ** [redacted] and explained it to her A separate bill to address was added to the account on 6/15/and the statements will be mailed to the address she provided going forward Time Warner Cable apologizes to ** [redacted] for the inconvenience this situation may have caused
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID 10029878, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID 10046937, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have double paid February and will in May Thus I am caught up and should have a zero balance with no late charges or return fees attached I owe you by May 28,; but not a penney more Regards, [redacted] ***
Time Warner Cable appreciates the opportunity to review [redacted] former account concerning a billing dispute. Our findings indicate that **. [redacted] called Time Warner Cable October 19, 2015 and requested all... services be disconnected on November 14, 2014. Unfortunately, the services continued to bill until December 5, 2015. We have corrected the statement by backdating the billing to November 14, 2015. We have also confirmed with **. [redacted] that the account was closed in good standing and the account balance is zero. Time Warner Cable apologizes to **. [redacted] for the inconvenience this situation may have caused. The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customers. We have completed our investigation of this matter and consider it closed. Sincerely, Time Warner Cable
Revdex.com: This letter is to inform you that Time Warner Cable has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/16/1:28:PM and assigned ID [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The problem is not of the matter, of paying the past due balance that is owed to TWC or denying that there is a past due balance owed.The problem is before taking the [redacted] cash for installation and first month of service the TWC salesman should have been able to let me ( the client) know that the past due balance would have had to be paid upfront or the amount that TWCs retention offers in order to schedule service ,appointment and timeInstead the installation was scheduled and the cash was already paidIn that case if the salesman would have known or if it was communicated to the salesman from TWC, then the [redacted] that was paid for the installation and first month would have been paid on the past due amount ( which would have made more sense, seeing how after the fact a client cannot have service installed until a past due payment is made.) also the retention specialist [redacted] , claimed to gave me a call regarding my past due balance and said someone answered and replied wrong numberI did not receive a call and no one else was able to answer my phone, I had my cell phone carrier print out the call history , since [redacted] said someone answered and it did not show, I do not like or appreciate for customer service/ retention rep to lie about a basic phone call just to make their job easierWhen the past due balance is paid to TWC I do not want to work with or have a customer service handled by the retention specialist [redacted] at all
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
"Calibri", "sans-serif"'>Customer: [redacted] Case ID: [redacted] To Whom it May Concern: Time Warner Cable apologizes to** [redacted] for any inconvenience this situation caused ** [redacted] ' former TWC account has been corrected to reflect an accurate balance ** [redacted] now has a credit balance on his current account of -$**.** Collections has been notified to remove any previous outstanding debt The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed Sincerely, Time Warner Cable
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
June 0pt;"> RE: Customer: [redacted] Case ID: [redacted] Dear Ms [redacted] Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding [redacted] complaint Time Warner Cable has reviewed [redacted] account and has found that his service was successfully disconnected and billing stopped as of 6/9/We have also found that the reason for the delay was because [redacted] was porting his telephone number to another provider and we were unable to complete any disconnection until his new provider took possession of his telephone numberWe found that his account was prorated to 5/23/which was the beginning of his latest billing cycleHowever, we confirmed that [redacted] returned his equipment on 5/5/and we have issued a prorate credit of [redacted] to essentially stop billing when he returned his equipment [redacted] can expect to receive this refund in the form of a check within 4-weeks from the date of this letter Time Warner Cable apologizes to [redacted] for the inconvenience this situation may have caused The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed Sincerely, Time Warner Cable
Time Warner Cable has reviewed ** [redacted] account We find that ** [redacted] does not qualify for the Time Warner Cable “Better Guarantee”, as our day money back offer is not included with Time Warner Cable’s Intelligent Home product While we are very sorry that she is not in agreement with our early termination fee, it will be accessed if she disconnects the Intelligent Home service prior to the end of the agreement she signed Time Warner Cable apologizes to ** [redacted] for the inconvenience this situation may have caused The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed Sincerely, Time Warner Cable
We apologize for any inconvenience [redacted] has received $***[redacted] in credits for her service issuesShe was advised that a new promotional rate would be offered when the name was changed on her accountThis change took place on 5/4/The new monthly rate is $***[redacted] with taxes and fees includedTime Warner Cable considers this matter to be resolved
Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding [redacted] complaint [redacted] account has been corrected and the billing statements she received in the amount $ [redacted] or $ [redacted] she can disregard At this time her account reflects a zero balanceTime Warner Cable apologizes to [redacted] for the inconvenience this situation may have causedThe cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed Sincerely, Time Warner Cable
June 16, Revdex.com Columbiana, Mahoning, & Trumbull Counties P.OBox Youngstown, Ohio RE: Customer: [redacted] Case ID: [redacted] Dear MsRodgers: Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding [redacted] complaint Time Warner Cable has reviewed [redacted] account and has found that when she contacted our offices to set up future dated payments on 6/2/to avoid a disconnection due to non-payment the agent that set it up used the incorrect code to prevent the disconnection from taking placeWhen [redacted] made us aware that her services were interrupted by mistake we quickly added the correct coding and restored her servicesWe have applied a credit of [redacted] for one full day of service due to the error with her billing coding Time Warner Cable also takes the privacy of our customers very seriously and has several security measures in place to help protect our customers from fraudulent activity [redacted] account is secure with an active PIN number that our agents must ask for when discussing personal information regarding her accountIf the caller cannot verify this information our agents are not able to assist the caller with certain aspects of their accountTime Warner Cable is currently investigating to ensure that our security procedures were followed in this case and will provide feedback to our agents if they were notIn the future, [redacted] can provide her husband with the PIN number that is on her account or she may contact us at her leisure to add her husband as an authorized user on her TWC account so that she can avoid this situation in the future Time Warner Cable apologizes to [redacted] for the inconvenience this situation may have caused The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed Sincerely, Time Warner Cable
Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding [redacted] complaint Unfortunately, I was able to review the call to verify what [redacted] was quoted due to the call not being capture However, I was able to place [redacted] into a month promotion with Standard Internet and Home Phone service at monthly rate of $ [redacted] which includes tax In addition, [redacted] account has been credited $ [redacted] for difference Time Warner Cable apologizes to [redacted] for the inconvenience this situation may have causedThe cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed Sincerely, Time Warner Cable
Time Warner Cable has reviewed ** [redacted] account and escalated her concerns to the agents’ supervisor The findings of the investigation show that ** [redacted] did not provide her SS # when placing the order but rather her driver’s license # SS #s are used to run a risk assessment and based upon the results of that a deposit could be required That process may not have been clearly communicated to her We have contacted ** [redacted] and explained it to her A separate bill to address was added to the account on 6/15/and the statements will be mailed to the address she provided going forward Time Warner Cable apologizes to ** [redacted] for the inconvenience this situation may have caused
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID 10029878, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
Hello, [redacted] *** Revdex.com has been addressed Have a great day!
Hello All, [redacted] Revdex.com has been addressed Have a great day!
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID 10046937, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have double paid February and will in May Thus I am caught up and should have a zero balance with no late charges or return fees attached I owe you by May 28,; but not a penney more Regards, [redacted] ***
Time Warner Cable appreciates the opportunity to review [redacted] former account concerning a billing dispute. Our findings indicate that **. [redacted] called Time Warner Cable October 19, 2015 and requested all... services be disconnected on November 14, 2014. Unfortunately, the services continued to bill until December 5, 2015. We have corrected the statement by backdating the billing to November 14, 2015. We have also confirmed with **. [redacted] that the account was closed in good standing and the account balance is zero. Time Warner Cable apologizes to **. [redacted] for the inconvenience this situation may have caused. The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customers. We have completed our investigation of this matter and consider it closed. Sincerely, Time Warner Cable
Revdex.com: This letter is to inform you that Time Warner Cable has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/16/1:28:PM and assigned ID [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The problem is not of the matter, of paying the past due balance that is owed to TWC or denying that there is a past due balance owed.The problem is before taking the [redacted] cash for installation and first month of service the TWC salesman should have been able to let me ( the client) know that the past due balance would have had to be paid upfront or the amount that TWCs retention offers in order to schedule service ,appointment and timeInstead the installation was scheduled and the cash was already paidIn that case if the salesman would have known or if it was communicated to the salesman from TWC, then the [redacted] that was paid for the installation and first month would have been paid on the past due amount ( which would have made more sense, seeing how after the fact a client cannot have service installed until a past due payment is made.) also the retention specialist [redacted] , claimed to gave me a call regarding my past due balance and said someone answered and replied wrong numberI did not receive a call and no one else was able to answer my phone, I had my cell phone carrier print out the call history , since [redacted] said someone answered and it did not show, I do not like or appreciate for customer service/ retention rep to lie about a basic phone call just to make their job easierWhen the past due balance is paid to TWC I do not want to work with or have a customer service handled by the retention specialist [redacted] at all
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
"Calibri", "sans-serif"'>Customer: [redacted] Case ID: [redacted] To Whom it May Concern: Time Warner Cable apologizes to** [redacted] for any inconvenience this situation caused ** [redacted] ' former TWC account has been corrected to reflect an accurate balance ** [redacted] now has a credit balance on his current account of -$**.** Collections has been notified to remove any previous outstanding debt The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed Sincerely, Time Warner Cable
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
June 0pt;"> RE: Customer: [redacted] Case ID: [redacted] Dear Ms [redacted] Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding [redacted] complaint Time Warner Cable has reviewed [redacted] account and has found that his service was successfully disconnected and billing stopped as of 6/9/We have also found that the reason for the delay was because [redacted] was porting his telephone number to another provider and we were unable to complete any disconnection until his new provider took possession of his telephone numberWe found that his account was prorated to 5/23/which was the beginning of his latest billing cycleHowever, we confirmed that [redacted] returned his equipment on 5/5/and we have issued a prorate credit of [redacted] to essentially stop billing when he returned his equipment [redacted] can expect to receive this refund in the form of a check within 4-weeks from the date of this letter Time Warner Cable apologizes to [redacted] for the inconvenience this situation may have caused The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed Sincerely, Time Warner Cable
Time Warner Cable has reviewed ** [redacted] account We find that ** [redacted] does not qualify for the Time Warner Cable “Better Guarantee”, as our day money back offer is not included with Time Warner Cable’s Intelligent Home product While we are very sorry that she is not in agreement with our early termination fee, it will be accessed if she disconnects the Intelligent Home service prior to the end of the agreement she signed Time Warner Cable apologizes to ** [redacted] for the inconvenience this situation may have caused The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed Sincerely, Time Warner Cable