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KaTom Restaurant Supply

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KaTom Restaurant Supply Reviews (9)

I placed on order with KaTom via the web on March 6, I paid for standard shipping, Standard Ground (3-5) business days weeks after the order was placed I contacted KaTom to find out where my order was I was informed at that time that the items (different items) were on backorder 1- The website didn't indicate that the items were on backorder, 2-I was never notified the items were on backorder, email, phone call, snail mail I phoned them more times (because they never called back as promised) trying to find out where my items were and when they would be shipped as I needed them by April 10, After learning that they were expected to ship the week of April 6, a month after the order was placed, I asked for the shipping to be refunded or for them to expedite at their costThe customer service supervisor was very rude and basically said their was nothing they could do Service is extremely poor and not sure how they expect customers to wait so long for products with no communication Fortunately, I placed my order well in advance, but I should have been given a refund on shipping since they did not meet their 3-business day window

Great company and easy to use websiteI generally do all my ordering on the website since I find it so easy to use but when I have called their phone support has been great as well

This company is tricky and deceptiveRefused to provide tracking or shipping info until a complaint filed with credit card for non delivery Refused to honor return policy after product after several weeks lateBad companyAvoid businessIf a deal is too good to be trueapplies here

I would strongly advise any serious consumer to stay away from this place, even if their prices might look good. Honestly I am a regular at Webstrauntstore.com and I was always skeptical of this place, but I figured I'd give them a try this time because they were substantially cheaper than Webstraunt. Boy did I make a BIG mistake! I wished I looked at these reviews earlier. I placed my order in early May for an oven which had a MINOR configuration to it, so it was classified under "special order" (which I am fine with). Basically, they claimed that I can place the order with them and they send the order in to the manufacturer. Okay, so when I placed my order the sales rep asked me if I was OK with a 17 day lead time. At the time, in May, I was completely fine with that. What can be so bad with a three week lead time? Or at least so I thought. It's been over a month now and I have not received any information regarding my order. So I called Katom last week inquiring about my order, and they informed me how my order is on it's way... "it should be there by the end of the week", he said. Well, guess what - I still have not received my order! Here we go again. I called Katom again and asked about my order they said it's in their warehouse and it's due to ship within a day or two, but, she added "I will get you the tracking info by the end of the day". The end of the day came. And went. NO tracking info. So I called again, now they say that my order has not even been placed! How crazy/insane can you be, Katom? It's over a month since I placed my order - what's going on here? Why can't you get your act together? Why is heaven's name does it take over a month to submit the order to a manufacturer? Not to mention all of the lies I was told over the phone that my order is in the warehouse... arriving soon... (forgot to mention- They did offer to "compensate" me to waive the $45 lift-gate fee... What a joke!) Only thing I can say is that I will NEVER EVER BE GOING BACK HERE!

On 9/14/2014 at 5:45 pm, the woman (she was the last customer of the day) came in with her husband and three of her children who requested to get her nails refilling. One of our nail techs have spent more than an hour to finish her nails, which usually take about 30 minutes job.  The...

reason is that her nails was terrible lifted and broke when she got them done in some other salons.  Therefore, the charge for her service was based up on our pricing list which is clearly display when customer walking in to the front door!
Acrylic refilling (reg. polish)  $16.00
French Tip (white)                   5.00
Blue line added                       3.00
Replaced one acrylic nail           3.00
Total service charged           $27.00
We did not charge her to cut them down and to fix up all the lifted nails that she has had at the time of service.  The nail tech even stays late to finish her nails.  I have been successfully in this business for over 16 years, and we do need customer happy and coming back every-time they visiting our store. Therefore, over-charge or up charge customer is not in our list.
Should there be further question related to this letter please feel free to contact me at number provided.
Sincerely yours,
Store Manager
[redacted] **

I have been partnering with KaTom to provide the equipment for all my restaurants since 2009. I have always had a great experience at a reasonable price. On my most recent project their design department helped me redesign my kitchen to maximize efficiency and I am thrilled with the result.

Speed of order not presented before receiving payment- then apologizing for expected delay [i.e. the Vollrath item I ordered wasn't even made yet] after getting paid.
Snitty terse receptionist.
Vollrath should see there product info is undisclosed.

I placed on order with KaTom via the web on March 6, 2015. I paid for standard shipping, Standard Ground (3-5) business days. 3 weeks after the order was placed I contacted KaTom to find out where my order was. I was informed at that time that the items (3 different items) were on backorder. 1- The website didn't indicate that the items were on backorder, 2-I was never notified the items were on backorder, email, phone call, snail mail.
I phoned them 3 more times (because they never called back as promised) trying to find out where my items were and when they would be shipped as I needed them by April 10, 2015. After learning that they were expected to ship the week of April 6, a month after the order was placed, I asked for the shipping to be refunded or for them to expedite at their cost. The customer service supervisor was very rude and basically said their was nothing they could do. Service is extremely poor and not sure how they expect customers to wait so long for products with no communication. Fortunately, I placed my order well in advance, but I should have been given a refund on shipping since they did not meet their 3-5 business day window.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First and for most I only have 2 children and I came In  with only my husband and our 2 children. Also this whole statement this owner has now made is completely false. I didn't have one broken nail on my finger. And he demanded we pay him because he said they were to long. 
This man never even saw my finger nails before they were done. So again him saying they were highly lifted and that they were broken is a complete and utter lie. And it is now upsetting me this man is now lying. I deserve my money that he over charged me. However I did take a picture of his sign that he is now stating somthing completely different then what shows. So now I'm even more confused on how this is a successful business because now the owner is making false statements and false charging now. This man argued with my husband about the length of my nails. It did not take the women over a hour for that women to do.my nails either. I'm more confused on why in [redacted] this nail tech running out to me and my husband apologizing and admitting that we were wrongly charged???? I needed a slight fill in that day because I had just gotten my nails done literally 2 weeks prior to the 14th (which is when I went to tip to toe). Which is the day I came back from my vacation from [redacted]. Again I didn't have one broken nail on my finger. Again the owner never saw my fingers before I got them done. I completely reject this entire statement from this owner. His statement is false. The statement started of false when this man just said I came in with my 3 children and I was the last customer of the day. Well if I was the only customer in his shop he would have known there was only 2 children. He also would have known I had no broken nails. And then he would have also known that we were there maybe 45 minutes. We went in well after 5. Because I have my receipt from the jewelry store I left which was well after 5. I left at 6:10 because when I took a picture of my nails and his sign it saved the time on the photos in my phone. I undunderstand times are hard and his business may struggling but that's no right to lie about charges. Up chargeing people because they had to stay open a few extra minutes. And make now make up false statements over 7 dollars. I really hope we can get this resolved..
Looking forward to hear back from you. 
Thank you and have a wonderful day.
Regards,
[redacted]

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