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Katsur Dental & Orthodontics

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Katsur Dental & Orthodontics Reviews (4)

Good morning ***, We did receive the complaint (# [redacted] ) involving [redacted] (I think I has to do with her son’s dental treatment)We have tried to reach [redacted] to find out her son’s name and the office he was treated at for his orthodontic careOnce we have this information we will make sure she gets the information she is requestingPlease let me know if you have any want to get this request to herThank you for your timeBob C***Katsur Management GroupPatient Relations Manager/HRO: 407-772-5108Fax: 407-378-5234E-mail: [email protected]

This statement is in response to the complaint filed by [redacted].  The dental procedures performed at our office were not billed to Ms. [redacted]'s insurance company.   Ms. [redacted] is on a HMO plan and we do receive payments for basic services.Sincerely,Mark M[redacted],DMDDental Director

Good morning [redacted], We did receive the complaint (# [redacted]) involving [redacted] (I think I has to do with her son’s dental treatment). We have tried to reach [redacted] to find out her son’s name and the office he was treated at for his orthodontic care. Once...

we have this information we will make sure she gets the information she is requesting. Please let me know if you have any want to get this request to her. Thank you for your time. Bob C[redacted]Katsur Management GroupPatient Relations Manager/HRO: 407-772-5108Fax: 407-378-5234E-mail: [email protected]

Review: Made an appointment for my daughter with the pediatric dentist. Day of the appt we waited almost 45 minutes and still had not been seen. When I complained to the staff how my time is valuable too, the Pediatric Dentist put a note on her account not to reschedule her and BAN her from ever being seen. I also had an appointment for my son with the Pediatric dentist. At his appointment we again, waited a ridiculous 45 minutes to be seen and all the staff said was "The doctor was running behind." Worst doctor's experiences ever in my life. Very unprofessional and inconsiderateDesired Settlement: The Medical Dental Bureau needs to investigate the business practices of the Pediatric Dentist at Katsur Dental in [redacted]. I have NEVER heard of a child being BANNED from being seen because a parent complains about having to wait almost 45 minutes for a dental check up. Ridiculousad unprofessional!

Business

Response:

To: Revdex.com of Western PA - [redacted]From:Mark A. M[redacted]. D.M.D.Dental DirectorDate: October 6, 2015RE: [redacted]The following is my response to [redacted] complaint:[redacted] was unhappy that the pediatric dentist was running behind schedule. Unfortunately the dentist had an emergency patient that caused this delay in his schedule. The receptionist attempted to explain the situation to [redacted] and [redacted] violently threatened our employee. Do to our need to maintain the safety of our employees we cannot have [redacted] in our dental office. If [redacted] can arrange to have someone else accompany her children for dental visits we will provide dental treatment for her children.Thank you

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Description: DENTISTS

Address: 1597 Washington Pike, Northglenn, Colorado, United States, 80233-3347

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