I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, I am not pleased with the tone of the response, which contains no apology of any kind and no remorse for the fact that I was on the side of a busy highway for several hours because AAA refused to send roadside assistance. Regards,
[redacted]
AAA received a complaint from our member on 7/24/2015. The member was offered all out of pocket expenses covered for the service that she received and a reimbursement form was sent to her. AAA also offered to cover her portion of the membership dues. As a gesture of good will AAA is still willing to cover the out of pocket expenses even though it is outside of the 60 day filing deadline. We will also reverse the cost of the dues that were paid at the beginning of 2016 as an added gesture of goodwill.Please let me know how you would like to proceed.Thank you,[redacted] | Member Relations |
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, I am not pleased with the tone of the response, which contains no apology of any kind and no remorse for the fact that I was on the side of a busy highway for several hours because AAA refused to send roadside assistance. Regards,
[redacted]
Please confirm that you received the clarification. I responded to your previous email with the information sought.
In researching this member it appears that this is not a AAA Mid-Atlantic member and that they are a member to another AAA club. Thank you.[redacted]
AAA received a complaint from our member on 7/24/2015. The member was offered all out of pocket expenses covered for the service that she received and a reimbursement form was sent to her. AAA also offered to cover her portion of the membership dues. As a gesture of good will AAA is still willing to cover the out of pocket expenses even though it is outside of the 60 day filing deadline. We will also reverse the cost of the dues that were paid at the beginning of 2016 as an added gesture of goodwill.Please let me know how you would like to proceed.Thank you,[redacted] | Member Relations |