Sign in

Katy Movers

Sharing is caring! Have something to share about Katy Movers? Use RevDex to write a review
Reviews Katy Movers

Katy Movers Reviews (2)

Complaint: I was not informed by the movers before loading my marble coffee table that insurance would not cover the marble table top if not packed or cratedResponse: On July 7, I personally visited Mr [redacted] ’s home to do an assessment of the items to be movedWe walked through each room and he pointed out what needed to be movedThe coffee table was not one of the pieces to be movedHowever, there were pieces that needed specialty packagingI explained to Mr [redacted] we could not transport fragile items without proper packagingMr [redacted] paid $to have those items packed to be sure that we would insure them if anything happened to them.Mr [redacted] appeared to be intoxicated, he came to the door with a beer in his hand and went as far as to offer me oneI had to explain things to him several times The day of the move Mr [redacted] was drinking beer upon our 9am arrivalWe had sent packers to pack the pieces before the movers’ arrivalOne of the packers stayed behind to help Mr [redacted] at no charge because she felt compassion for himShe said he was not ready to move and that the movers would have a difficult time without her assistance to prepareComplaint: The moving truck was stationary at the home I was moving from when I was informed by the movers that they had broken the marble table topI had a buyer for the marble coffee table come buy the home on [redacted] while the movers were still packing the moving truck on 7-13-wishing to purchase the table for DollarsThis is when the movers stated the marble top had been brokenThey did not disclose this until after the person wanted to purchase the tableThe truck was still stationaryResponse: The Movers reported that Mr [redacted] was indecisive about the items to be movedThat he was highly intoxicated by this timeThey had a particular list of items to be moved based on my visit to his home on July 7th, and several telephone conversations afterHowever, he was not sure if he wanted to take this or thatThe movers were instructed to give him leniency due to his mental state and situationKaty Movers often provides charity to the community and the crew seemed to think Mr [redacted] would be a good candidateHe seemed unable to make decisions and was upset to have to move from his home of years.Mr [redacted] seemed nervous and antsy to the very last minute, expecting people to come and purchase items he was hoping to sellThe coffee table was one of those items; he confided to the movers he had a buyer for $and was worried she was not comingFinally, he instructed the movers to load the marble top tableThe crew leader told Mr [redacted] we could not accept liability for the marble top as it was very dry and already had a couple cracks, at this point we did not have the materials to build a crateBelow is a copy taken from the move contract where Mr [redacted] agrees to move the piece at his own riskThe movers were just about ready to leave when Mr [redacted] ’s client arrived to purchase the table for $When the movers lifted it in the truck to unload it, it broke at the crack Complaint: I filed a complaint with the company which they refused to compensate me for the dollar loss by a letter I received from them August 13,stating my claim was denied because of a moving guide they claim I received before the move date which I did not receiveResponse: Upon my visit to Mr [redacted] in his home on July 7th, 2016, I reviewed a number of documents with him one being our moving guideI left a copy with him that dayI also emailed him a copy on July 08,2016.Complaint: After the move was completed I did sign papers which included marble tables must be wrapped or crated after the move was completed on 7-13-at approx.900pm I feel I did not receive receive proper notice before the move as they claim.Response: This is absolutely not trueAll paperwork was signed prior to loadingThere was one signature after the move was completed, which states that all items were received.Mr [redacted] stated no other moving company would come out to give him an in home estimate, no doubt, due to his incoherent telephone conversationWhy Mr [redacted] would state these untruths after we made many concessions in price and labor for him, I don’t knowHe and I spoke in depth about the importance of specialty packaging for these treasuresHe even called me several times to add on other items to be packaged We gave him more than a fair priceSpecialty packaging of pieces for $and a man crew until pm to move a one bedroom apartment I feel that Katy Movers Incand its employee’s handled this move with the upmost professionalism despite the unprepared nature and conditions of our customer Mr [redacted] l us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Check fields!

Write a review of Katy Movers

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Katy Movers Rating

Overall satisfaction rating

Add contact information for Katy Movers

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated