Katy Trail Bed & Bikefest

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

***,I got your letter from the Revdex.comYou painted a picture of me avoiding you and came to the conclusion that I didn't want to honor a raincheckNothing could be further from the truthI do intend to honor the raincheck[redacted] and I have been playing phone tagI do answer my phone an average of 50-times a day, so I apologize that somehow we were missing each otherSometimes I am on the road for an hour at a time, so perhaps that's when I missed him.Last time I spoke to him I was very cordial and offered to assist any way I couldI'm in the busiest week of our year with tourism, we have been absolutely swamped, and then fall tapered off quickOur weather has been dipping down into the 30s and 40s and I assumed you all would prefer to wait til next season[redacted] can go online anytime and book the room right on the website: katytrailbb.com.He will have to enter a credit card number to get the form to process, but it won't be run (we do everything manually on the backside), please include a note under Special Needs that says "RAINCHECK/FREE STAY PER ***Please do not run Credit card."I am happy to honor the raincheck stay during the season if you prefer to wait for warmer weather.Please confirm that you got this and that you will contact [redacted] so that he has those proceduresThank you[redacted] ***Katy Trail Bed & Bikefest

***,I got your letter from the Revdex.comYou painted a picture of me avoiding you and came to the conclusion that I didn't want to honor a raincheckNothing could be further from the truthI do intend to honor the raincheck.*** and I have been playing phone tagI do answer my phone an average of
50-times a day, so I apologize that somehow we were missing each otherSometimes I am on the road for an hour at a time, so perhaps that's when I missed him.Last time I spoke to him I was very cordial and offered to assist any way I couldI'm in the busiest week of our year with tourism, we have been absolutely swamped, and then fall tapered off quickOur weather has been dipping down into the 30s and 40s and I assumed you all would prefer to wait til next season.*** can go online anytime and book the room right on the website: katytrailbb.com.He will have to enter a credit card number to get the form to process, but it won't be run (we do everything manually on the backside), please include a note under Special Needs that says "RAINCHECK/FREE STAY PER ***Please do not run Credit card."I am happy to honor the raincheck stay during the season if you prefer to wait for warmer weather.Please confirm that you got this and that you will contact *** so that he has those proceduresThank you.*** ***Katy Trail Bed & Bikefest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

[redacted],I got your letter from the Revdex.com. You painted a picture of me avoiding you and came to the conclusion that I didn't want to honor a raincheck. Nothing could be further from the truth. I do intend to honor the raincheck.[redacted] and I have been playing phone tag. I do answer my phone an average of...

50-80 times a day, so I apologize that somehow we were missing each other. Sometimes I am on the road for an hour at a time, so perhaps that's when I missed him.Last time I spoke to him I was very cordial and offered to assist any way I could. I'm in the busiest week of our year with tourism, we have been absolutely swamped, and then fall tapered off quick. Our weather has been dipping down into the 30s and 40s and I assumed you all would prefer to wait til next season.[redacted] can go online anytime and book the room right on the website: katytrailbb.com.He will have to enter a credit card number to get the form to process, but it won't be run (we do everything manually on the backside), please include a note under Special Needs that says "RAINCHECK/FREE STAY PER [redacted]. Please do not run Credit card."I am happy to honor the raincheck stay during the 2018 season if you prefer to wait for warmer weather.Please confirm that you got this and that you will contact [redacted] so that he has those procedures. Thank you.[redacted]Katy Trail Bed & Bikefest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]