From: Houston Katz's [mailto: [redacted] Sent: Thursday, January 15, 10:AM To: drteam Subject: Katz's Express In regards to complaint ID [redacted] First, we would like to apologize if there was any discrepancy or overcharge of any kindWe were never contacted about any discrepancy until the letter from the Revdex.comWe would be more then happy to credit back the credit card if the guest was in fact overchargedAll that is needed is the check # so that we can pull up the charge for the dayWe would also like clarification of the statement in the complaint in regards to this being the second timeIs this in regards to us or in general? We are not in the habit of overcharging or theft from any guestsThank you for your time Katz’s Express
From: Houston Katz's [mailto:*** Sent: Thursday, January 15, 10:AM To: drteam Subject: Katz's Express In regards to complaint ID *** First, we would like to apologize if there was any discrepancy or overcharge of any kindWe were never contacted about any
discrepancy until the letter from the Revdex.comWe would be more then happy to credit back the credit card if the guest was in fact overchargedAll that is needed is the check # so that we can pull up the charge for the dayWe would also like clarification of the statement in the complaint in regards to this being the second timeIs this in regards to us or in general? We are not in the habit of overcharging or theft from any guestsThank you for your time Katz’s Express
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have the receipt - I sent a copy to the Revdex.com along with my complaintHowever, I have already canceled the debit card that was used and I have no intention of providing a new card number to a business in which I have had a problem of this sortIt is not the amount that I was upset aboutIt was the action itselfThe owner may not be in the habit of changing the amount on the credit cards but someone who works there is
From: Houston Katz's [mailto: [redacted] Sent: Thursday, January 15, 10:AM To: drteam Subject: Katz's Express In regards to complaint ID [redacted] First, we would like to apologize if there was any discrepancy or overcharge of any kindWe were never contacted about any discrepancy until the letter from the Revdex.comWe would be more then happy to credit back the credit card if the guest was in fact overchargedAll that is needed is the check # so that we can pull up the charge for the dayWe would also like clarification of the statement in the complaint in regards to this being the second timeIs this in regards to us or in general? We are not in the habit of overcharging or theft from any guestsThank you for your time Katz’s Express
From: Houston Katz's [mailto:*** Sent: Thursday, January 15, 10:AM To: drteam Subject: Katz's Express In regards to complaint ID *** First, we would like to apologize if there was any discrepancy or overcharge of any kindWe were never contacted about any
discrepancy until the letter from the Revdex.comWe would be more then happy to credit back the credit card if the guest was in fact overchargedAll that is needed is the check # so that we can pull up the charge for the dayWe would also like clarification of the statement in the complaint in regards to this being the second timeIs this in regards to us or in general? We are not in the habit of overcharging or theft from any guestsThank you for your time Katz’s Express
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have the receipt - I sent a copy to the Revdex.com along with my complaintHowever, I have already canceled the debit card that was used and I have no intention of providing a new card number to a business in which I have had a problem of this sortIt is not the amount that I was upset aboutIt was the action itselfThe owner may not be in the habit of changing the amount on the credit cards but someone who works there is