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Kauai Self Storage Reviews (8)

Complaint: [redacted] I am rejecting this response because:This Response from Kauai Self Storage does not address the deceptive and false advertising that holds this company responsible to provide and maintain a "safe, secure and clean" storage unit!Their advertisements both online and otherwise states they offer "safe, secure, and clean" storage units. If they are unable to provide and maintain "safe, secure and clean" storage units to theconsumer, then they should not be allowed to advertise as such. If they can only provide this service and rental if the consumer has to purchase insurance in addition to the rental fee, they shouldstate this in their advertisement, otherwise this is deceptive advertising. The consumer has a right to know this upfront and the company should be providing value, maintain the storage unit, and protect the contents within a "safe, secure and clean" unit. This was not the case with my storage unit #104. I live in New Zealand and O'ahu and trusted Kauai Self Storage to protect and keep mystorage unit "safe, secure, and clean". I did not check on my unit for over a year and on August 14th discovered to my dismay and horror that my storage unit was compromised and rodents and pestshad invaded and damaged the contents. The question remains "How did the rodents and pests" enter my unit if it was maintained and "safe, secure and clean"? What am I paying a monthly fee of$103 for? I made a decision to store my art collection, valuables, and contents based on their advertisement for a "safe, secure, and clean" storage unit. As a consumer, I expected value and service for mymonthly payment. As a business, Kaua'i Self Storage and [redacted] Storage [redacted] are accountable and required to provide the service/product they advertise to the Public and Consumers in return forthe monthly fee they charge customers. I am also submitting a complaint to the Hawaii Consumer Protection Agency to review this company's business and advertising practices as well as the storage industry'sadvertising practices and to establishing standards regarding not providing pro-rated storage charges for unused usage of a storage unit. My storage company in Honolulu provides pro-rated monthly payments . Sincerely, [redacted]

Attached you will find a signed copy of the Rental Agreement, for the customer, as requested by the Revdex.comAs you can see, the signature and initials are signed by the customer (initials are in the declined insurance box section of the Rental Agreement)Section states, "Occupant acknowledges that he/she has read and agrees to all the BASIC RENTAL PROVISIONS and all of the provisions printed on the reverse side of the Rental Agreement, and such provisions constitutes a material part of this Rental Agreement." Response to Customers rejection: We feel our original response is sufficient and have no further responses at this timeWe have provided proof to the Revdex.com, as requested, and this documentation supports our response

Attached you will find a signed copy of the Rental Agreement, for the customer, as requested by the Revdex.comAs you can see, the signature and initials are signed by the customer (initials are in the declined insurance box section of the Rental Agreement)Section states, "Occupant acknowledges that he/she has read and agrees to all the BASIC RENTAL PROVISIONS and all of the provisions printed on the reverse side of the Rental Agreement, and such provisions constitutes a material part of this Rental Agreement."
Response to Customers rejection:
We feel our original response is sufficient and have no further responses at this timeWe have provided proof to the Revdex.com, as requested, and this documentation supports our response

Complaint: ***
I am rejecting this response because:
This Response from Kauai Self Storage does not address the deceptive and advertising that holds this company responsible to provide and maintain a "safe, secure and clean" storage unit!
Their advertisements both online and otherwise states they offer "safe, secure, and clean" storage unitsIf they are unable to provide and maintain "safe, secure and clean" storage units to the
consumer, then they should not be allowed to advertise as suchIf they can only provide this service and rental if the consumer has to purchase insurance in addition to the rental fee, they should
state this in their advertisement, otherwise this is deceptive advertisingThe consumer has a right to know this upfront and the company should be providing value, maintain the storage unit, and protect
the contents within a "safe, secure and clean" unitThis was not the case with my storage unit #I live in New Zealand and O'ahu and trusted Kauai Self Storage to protect and keep my
storage unit "safe, secure, and clean"I did not check on my unit for over a year and on August 14th discovered to my dismay and horror that my storage unit was compromised and rodents and pests
had invaded and damaged the contentsThe question remains "How did the rodents and pests" enter my unit if it was maintained and "safe, secure and clean"? What am I paying a monthly fee of
$for? I made a decision to store my art collection, valuables, and contents based on their advertisement for a "safe, secure, and clean" storage unitAs a consumer, I expected value and service for my
monthly paymentAs a business, Kaua'i Self Storage and *** Storage *** are accountable and required to provide the service/product they advertise to the Public and Consumers in return for
the monthly fee they charge customers. I am also submitting a complaint to the Hawaii Consumer Protection Agency to review this company's business and advertising practices as well as the storage industry's
advertising practices and to establishing standards regarding not providing pro-rated storage charges for unused usage of a storage unitMy storage company in Honolulu provides pro-rated monthly payments
Sincerely,
*** ***

In response to customer’s complaint of non-reimbursement of unused rent: Per Section of the Rental Agreement signed by Customer on 12/16/2008, “THERE IS NO REBATE OF RENT AT TERMINATION FOR ANY UNUSED PORTION OF THE MONTHLY RENTAL.” By signing the Rental Agreement, the Customer
agreed to all terms of the contract. In response to customer’s complaint of alleged damage to property: Kauai Self Storage takes pride in our facility and does everything within our means to control pests. Kauai Self Storage pays for bi-monthly, monthly, quarterly, and yearly Pest Control Service. We do our best to maintain our facilities but cannot control what our tenants store at our propertyJust as we do not know what the Customer stored at our facility, there have been instances in which we have found tenants storing food and other item that attract pestsThis is against our Rules and Regulations, which EVERY tenant agrees to follow when they sing the Rental AgreementWhen/If we discover such violations, we immediately evict offending tenantsBecause we cannot control what people are storing, Section of the Rental Agreement states “Occupant … shall maintain a policy of fire & extended coverage insurance….for at least 100% of actual cash value of such propertyInsurance on Occupant’s property is a material condition of this agreement ….Occupant assumes all risk and loss to stored property that would be covered by such insurance.” Customer was offered insurance on 12/16/2008, but Customer declined to purchase insurance upon move in and agreed to purchase insurance elsewhere as per the terms of our Rental Agreement (Customer initialed on Rental Agreement) Also, Section of the signed Rental Agreement states, “All personal property stored within or on the leased premises by Occupant shall be at Occupant’s sole riskOwner and Owner’s agents shall not be liable to Occupant for any damage to, or loss of, any personal property in the space or on the premises arising from any causes whatsoever.” When Customer notified us of the alleged damage to her property, we instructed the Customer to file an insurance claim on the policy covering her stored itemsCustomer failed to purchase insurance and therefore cannot file a claimAs per the Rental Agreement that was agreed to by both parties, Kauai Self Storage is not liable for any damages

Complaint: [redacted]
I am rejecting this response because:This Response from Kauai Self Storage does not address the deceptive and false advertising that holds this company responsible to provide and maintain a "safe, secure and clean" storage unit!Their advertisements both online and otherwise states they offer "safe, secure, and clean" storage units. If they are unable to provide and maintain "safe, secure and clean" storage units to theconsumer, then they should not be allowed to advertise as such. If they can only provide this service and rental if the consumer has to purchase insurance in addition to the rental fee, they shouldstate this in their advertisement, otherwise this is deceptive advertising. The consumer has a right to know this upfront and the company should be providing value, maintain the storage unit, and protect the contents within a "safe, secure and clean" unit. This was not the case with my storage unit #104. I live in New Zealand and O'ahu and trusted Kauai Self Storage to protect and keep mystorage unit "safe, secure, and clean". I did not check on my unit for over a year and on August 14th discovered to my dismay and horror that my storage unit was compromised and rodents and pestshad invaded and damaged the contents. The question remains "How did the rodents and pests" enter my unit if it was maintained and "safe, secure and clean"? What am I paying a monthly fee of$103 for? I made a decision to store my art collection, valuables, and contents based on their advertisement for a "safe, secure, and clean" storage unit. As a consumer, I expected value and service for mymonthly payment. As a business, Kaua'i Self Storage and [redacted] Storage [redacted] are accountable and required to provide the service/product they advertise to the Public and Consumers in return forthe monthly fee they charge customers.  I am also submitting a complaint to the Hawaii Consumer Protection Agency to review this company's business and advertising practices as well as the storage industry'sadvertising practices and to establishing standards regarding not providing pro-rated storage charges for unused usage of a storage unit. My storage company in Honolulu provides pro-rated monthly payments .   
Sincerely,
[redacted]

In response to customer’s complaint of non-reimbursement of unused rent:
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Per Section 3 of the Rental  Agreement signed by Customer on 12/16/2008, “THERE IS NO REBATE OF RENT AT TERMINATION FOR ANY UNUSED PORTION OF THE MONTHLY RENTAL.”  By signing the Rental Agreement, the Customer agreed to all terms of the contract.
 
In response to customer’s complaint of alleged damage to property:
 
Kauai Self Storage takes pride in our facility and does everything within our means to control pests.  Kauai Self Storage pays for bi-monthly, monthly, quarterly, and yearly Pest Control Service.  We do our best to maintain our facilities but cannot control what our tenants store at our property. Just as we do not know what the Customer stored at our facility, there have been instances in which we have found tenants storing food and other item that attract pests. This is against our Rules and Regulations, which EVERY tenant agrees to follow when they sing the Rental Agreement. When/If we discover such violations, we immediately evict offending tenants. Because we cannot control what people are storing,  Section 4 of the Rental Agreement states “Occupant … shall maintain a policy of fire & extended coverage insurance….for at least 100% of actual cash value of such property. Insurance on Occupant’s property is a material condition of this agreement ….Occupant assumes all risk and loss to stored property that would be covered by such insurance.”  Customer was offered insurance on 12/16/2008, but Customer declined to purchase insurance upon move in and agreed to purchase insurance elsewhere as per the terms of our Rental Agreement (Customer initialed on Rental Agreement).
 
Also, Section 10 of the signed Rental Agreement states, “All personal property stored within or on the leased premises by Occupant shall be at Occupant’s sole risk. Owner and Owner’s agents shall not be liable to Occupant for any damage to, or loss of, any personal property in the space or on the premises arising from any causes whatsoever.”
 
When Customer notified us of the alleged damage to her property, we instructed the Customer to file an insurance claim on the policy covering her stored items. Customer failed to purchase insurance and therefore cannot file a claim. As per the Rental Agreement that was agreed to by both parties, Kauai Self Storage is not liable for any damages.

Attached you will find a signed copy of the Rental Agreement, for the customer, as requested by the Revdex.com. As you can see, the signature and initials are signed by the customer (initials are in the declined insurance box section of the Rental Agreement). Section 1 states, "Occupant acknowledges that he/she has read and agrees to all the BASIC RENTAL PROVISIONS and all of the provisions printed on the reverse side of the Rental Agreement, and such provisions constitutes a material part of this Rental Agreement." Response to Customers rejection: We feel our original response is sufficient and have no further responses at this time. We have provided proof to the Revdex.com, as requested, and this documentation supports our response.

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