Kaufman Construction

Complaint: [redacted] I am rejecting this response because: I can't help but notice that D-Town will only address the issue of the rental car I have moved on from this subject & have no further comments as I had to pay out of pocket for the remainder of the billIf D-Town wants to meet me at their south location with the parts, they can hand me the parts & I would not even expect them to install the items I'll install them myself and consider will then consider the matter closed Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: D Town body shop operates a business who tries to assist customers with their deductible by offering the customer to keep a portion of their deductible Then in turns go back and make supplement claims on the original claims for as much as he can milk your insurance company for My first claim was made in July and my second claim was made in September The first claim I made in July total $with a $dollar deductible it was not filed right so my a**uster went back and filed it under comprehensive with a $deductible D Town thought he was doing a generous gesture by saying I can keep $of that deductibleHe then went and made two additional supplement on that claim bring the total to over $ On my second claim which was for $with a deductible of $250.00, again he said keep of that deductible which was a total of $for both claims I did not have to pay himIn return on the second claim he got two additional supplement bringing the total $dollarsI decided to do both repairs at the same time cause it would be easier that wayD Town received all payment within in a timely matter as well as he himself went and picked up the checks since Farmers was only five minutes away from his shopD Town Body Shop had more than the allotted time to fix and repair my vehicle and was given extra time I have called his shop on a daily basis several times a day and only gotten the run around from his assistant [redacted] (who is his son)Enterprise rental has gone up there on several occasion trying to secure payment and again the assistant gave them the run aroundSaying owner not available, he is in the back work will be out shortlyI went up there December 13, with the Travis County Sherriff to see and take pictures of my vehicle and it was not close to being ready at that time he signed a paper stating it would be ready on Friday December 16, On that Friday he called me and said it would be ready on Monday December 19, I called each day and it was not readyI went to shop on December 22, and took more pictures of my vehicle and it looked the same as December 13, The owner was not available as usual and I got the run around from his assistantTill this day I still do not have my vehicle Regards, Charlotte Hughes

We have the parts jus waiting on customer to tell us when he wants us to instal he only needs to call us makes no sense to contact us about those items via Revdex.com and as for the rental bill that was never a bill d town created or stated that we would cover if the insurance did not payBut he told us the insurance stoped paying for his bill that had nothing to do with our obligation to repair his vehicle and because of our kindness and giving him $for a bill that was not even oursI told him he could call the insurance company or he can call the rental car company and they can provide him with helpThat is not d town body shop responsibility to pay for a rental car or buy gas for a rental car or anything elseThe only mistake d town did regarding the rental was paying $for something that was not our responsibilityGo figure being kind and giving away $cash to customer to pay rental only makes a customer more madd at d town when we should have just told him I'm sorry but that is between you and the rental company and the insurance company

Complaint: [redacted] I am rejecting this response because: D Town Body shop continues to claim I was given $dollars which I was not givenHe ( [redacted] ) did not put $ in my hand nor did the insurance companyHe allowed me to keep a small portion of the deductible from each of the claims which was stated earlier responseI have all the paper work from both claims and the dates that each check was paid to D Town Body he was given the allotted time as well additional time to complete repairsD Town Body Shop did not start repairs on first claim until after he had received all supplements on the second claim which had nothing to do with the first claimThe owner agreed to pay for rental fees verbally and in writingMy car was dropped of at D Town Body Shop on September 22, and on December 27, I finally get a call that my car was ready for pick upThis was after I made my complaint to the Revdex.com When I arrive at the body shop I inspected my car and there are several imperfections on my vehicleThe paint job is done sloppy you can see in several different areas were the paint rain and was not buffed outThe trimming on the passenger side that run the length of the car was part of the original estimate to be replacedIt was not replaced he tried to straighten it out and put it back on my vehicleIt is still bent in several places and is coming off the car because it was not glued properlyThe trimming on the driver side was not glued properly and is coming offThe front fender which was part of original estimate was not replace or repaired properly it still has a dent and paint does not match There is part of my fender that was not attached properly and hanging off my vehicle.All of these things was pointed out to his assistant and notedI was given a warranty stating paint and body repairs work is good for one year and several imperfection was pointed out by customer and notedD Town body shop will be fully responsible for any and all repairs that are notedAppointment must be made prior to dropping off vehicleThis was signed and given to me on December 27, when I picked up my vehicle I also had several sensor lights that came on in my vehicle stating several of my tires were low on airI checked my tires at a gas station and found one of my tires had pounds of air in itI immediately to vehicle to Discount tires and had it my tires checkedRight front tire had lbs of air, right back tire had lbs of air, left front tire had lbs of air and left back tire had 30lbs of airDiscount tires filled my tires with the appropriate amount of air and balanced them for meMy car had been sitting for so long it appears he just put air in my tires and did not care how much was put in themThat made my vehicle unsafe on the road and put my safety in jeopardy When the representative from Enterprise Car Rental presented him with the bill his response was he does not have any business with Enterprise Car Rental and he can kindly leave his shopAlthough he agreed verbally and in writing he would take care of any charges accumulated on the rental starting 11/9/until all repairs were completeThe owner has been rude, disrespectful and has not shown good business behavior he asked his assistant if I had my keys yet and he replied "yes"He then said "she and Dexter can both leave my shop"He did not properly repair my vehicle and did not honor his agreement he made to pay for the rentalI want him to pay for my car to repaired at another shop, returned money back to my insurance company cause he did not complete repairs as well as pay for the rental fees as he had agreed to do Regards, [redacted]

Because of some of the slang used during her rebuttal it's hard to understand if there is a question involved in itThe customer received $in compensation and the insurance company does not pay extra money on any claims only what is owedI told her from the bevgininh that Theo insurance company should at least pay days rental on each claim which is daysAnd since it took a week to get the supplement approved and another weeks to get second claim Initial estimate

I'm [redacted] the manager of D town and I have talked to and explained to customer several times why the repairs are taking so longFirst off we are working on different claims and the second claim the insurance company took over weeks to provide us with an estimareThe shop making a supplement of a vehicle is standard operational procedureI waited almost weeks on getting estimate and final approval of supplements and I called customer several times telling her to all insurance because I knewtbdy would cut her rental car that is covered in her policy off too earlyNotwithstanding the $I already gave the customer in the form of back it perplexes me that she is asking for some hmpre money even though the insurance company is at faultI tried everything to appease this customer but it seems shear t gonna be happy u Messi viveber a pocket full of cash