Kaufman Stairs

We are looking to complete the job to the customers 100% satisfaction as soon as weather permits

We are trying to work with homeowner to resolve issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have talked to [redacted] and set up an appointment to come to an agreement.

We have scheduled the installation of the siding and gutters for next week with the homeowner

We are working with the customer to resolve all the issues

Initial Business Response /* (1000, 9, 2015/07/22) */
Contact Name and Title: [redacted]
We have resolved the situation with the homeowner
Initial Consumer Rebuttal /* (3000, 11, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nationwide has not...

made any repairs to my properties FOR THE ENTIRE YEAR that I had a contract with them! My damages are now EXTENSIVE, which was not the case when I first hired Nationwide Public Adjuster Group, one year ago. The entire attic is filled with mold and mildew. I have extensive water damages from my roof, to the attic, to my 2nd floor. ADDITIONAL Walls will need to replaced, electrical fixtures and wiring needs to be completed, more areas of my properties needs to be repaired and painted in addition to my original insurance claim. My attic ceiling has fallen due to the roof left exposed to the rain, and snow for a year by Nationwide Public Adjuster. They made no attempts to protect or repair my roof and other concerns. My once beautiful attic is now covered with MOLD AND MILDEW FROM the CEILING TO THE FLOORS! It now looks like something from a HORROR MOVIE! I HAVE BEFORE AND AFTER PHOTOS! It is NOW costing me much more money now than what my original insurance claim was for and what [redacted] Insurance had agreed to pay, due to Nationwide Public Adjuster Group holding out from making repairs and trying to milk the insurance company for more money. I HAD TO AGREE TO PAY them their 35% ($3856.02) in order for them to cancel the contracts, FOR the two insurance claims that I've made FOR BOTH OF MY PROPERTIES (one each),and the three that Nationwide made without my knowledge, SO that I could begin making repairs to close these claims. So that I may seek insurance for my properties DUE TO NATIONWIDE MAKING ADDITIONAL INSURANCE CLAIMS WITHOUT MY KNOwLEDGE. My insurance company has cancelled my insurance policies. I was in GREAT STANDING WITH MY INSURANCE COMPANY FOR YEARS UNTIL I HIRED NATIONWIDE PUBLIC ADJUSTER GROUP. My insurance policies were cancelled and No one will give me insurance now until the claims are closed and the repairs are made! They got paid $3856.02) for destroying my properties by not making repairs, for causing me to go into debt in trying to make the needed repairs they did not make, they got paid for making additional insurance claims without my knowledge that caused my insurance policies to be cancelled, they got paid for bringing me much stress and anxiety into my life. Nationwide had been lying to me from the beginning, lying to me about the extent of needed repairs and stating they were waiting on a response from [redacted] Insurance for over a year now. The Illinois State Insurance Board has confirmed that my insurance company has made several contacts with Nationwide Public Adjuster Group. They lied about waiting for a response from [redacted] Insurance. They had no intentions in making any repairs. They make their money from victims and fools like me, having their sales reps lie about the services to be rendered, and encouraging into signing a contract. Wearing poor people like me down until we simply get fed-up! Nationwide then take their cut-in-pay without making repairs and next seek-out other victims. I've searched the web sites, and their are similar complaints about Nationwide posted!
Nationwide Public Adjuster Group need to be investigated thoroughly, not just because of my situation, or the victims before me, but to PREVENT these NIGHTMARES from happening to others! Nationwide did give me a release from my contracts, but they also collected $3856.02 for services not rendered. If Nationwide wants to do right by me,and IT'S WHAT I WANT, they need to REFUND ME the $3856.02 to make the needed repairs in addition, for the NEWLY NEEDED EXTENSIVE REPAIRS due to their neglect for over a year for doing ABSOLUTELY NOTHING!!!!!!!!!!!!!!!!!!!!!!!
Final Consumer Response /* (4200, 17, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nationwide Public Adjuster Group claims that they have not done anything wrong, but they definitely has not done anything right!
The only agreement that was made between Nationwide and myself was for me to agree to sign over a portion of the insurance checks to Nationwide so that they could get paid for doing absolutely nothing and to cancel all of my contracts with Nationwide, so that I may start on repairing some of the extensive damages created, due to Nationwide's lack of repairs to my properties. Otherwise, I would have been still stuck waiting for Nationwide to do absolutely nothing! As far as my insurance company [redacted] is concern, I did have problems with [redacted] Insurance due to their lack of communications and not returning my phone calls to explain what they were going to pay, who was going to make the repairs and how. This is the reason why I signed on with Nationwide. I hired Nationwide to communicate with [redacted] Insurance and to repair my properties, that has not happened yet, to this day 8/4/2015. According to the State of Illinois Insurance Board, Badger Insurance had assigned ample money to Nationwide to repair my properties in 2014, but Nationwide deliberately failed to advise me and failed to make any attempts to repair my properties by lying to me stating, that they were still waiting for Badger Insurance to respond. Also, according to the State of Illinois Insurance Board, [redacted] Insurance had been responding to Nationwide all along, but Nationwide was the one who was holding out trying to milk the insurance company for excess payments and not communicating the truth to me at my now extensive repairs needs since June 2014 to July 2015! This is the Truth and people should be made aware of Nationwide Public Adjuster Group's SCAM tactics!!!!!
Final Business Response /* (4000, 15, 2015/08/04) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We have worked out an agreement with the customer. Nationwide has not done anything wrong. The customers main complaint is with her insurance company [redacted] that did not approve the damage to the roof

We did respond to the first notice but for some reason you guys never received it. We have resolved the complaint with the customer

We have talked to the homeowner scheduled the roof for next week weather permitting.

Release letter has been sent as requested. This matter is now solved.

Complaint: [redacted]
I am rejecting this response because:They have finally started doing the siding work which should be finished some time this week. While the quality of the work seems good so far, in...

the process of removing the old siding, they sprayed small pieces of wood chips all over our car that won't come off. They should have warned us to move the car but the workers don't speak English. They also removed our shutters and coach lights and threw the coach lights in our bushes. We don't know if they're replacing the shutters or reusing the old ones. I question whether they'll live up to the promises their adjuster made regarding the rest of the contract (removing a destroyed shed, fixing a downed piece of siding in the back of the house, and replacing the roof). They sent me a letter last week that it's too cold now  to do the roof so that work is postponed until it gets above 40 degrees which will be at least a few more months. Had they done the work when originally promised, the roof and siding would have been finished long before the cold weather arrived. They also told me over the phone that the new siding might be damaged when they do get around to replacing the roof but never mentioned whether they'd fix any siding they damage when they replace the shingles. I remain leery of this company until all the work is completed to my satisfaction and I will not sign over any future check for the remaining balance the insurance might issue until all work is completed to my satisfaction and as promised.
Sincerely,
Anthony [redacted]

Complaint: [redacted]
I am rejecting this response because: they are not working with me to resolve the issue.  I have not heard from them with a proposed resolution.
Sincerely,
[redacted]