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Kaufman Trailers, Inc.

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Reviews Kaufman Trailers, Inc.

Kaufman Trailers, Inc. Reviews (9)

Trailer is still not fixed, Tim Carter is denying my phone calls and says "it would not be in my best interest to bring the trailer back to them to fix" I have a warranty on the trailer and they are denying the warranty repair To top it all off the 6k lb winch that they installed on the trailer failed to pull a 3k lb truck onto the trailer and the left light is out I would like a FULL refund on the trailer or compensated for my mechanic fixing the current issue at a rate of $95/hr

I purchased a new 20' equipment trailer from them around or so As soon as I picked it up I noticed it didn't pull exactly right but figured I would just take it back the following week as I was short on time So before I actually ever used it ( 2weeks later) I returned it to explain the vibration issue when on way there the trailer brakes starting locking up Guy told me they were busy and couldn't help me but did tell me to go next door to a repair shop I thought this was part of their service till I got a bill for $for him to review trailer Fixed brake issue and said they were not affiliated with Kaufman I was very upset as the entire experience was almost unbelievable So if you wonder why their trailers are so cheap in price, Well now you know why Run from them and don't give them a dime

Bought a two car hauler new to this business is picked up my new trailer in Nebraska factory. I paid for trailer and when I started reading the warrantyear I stated so looks like no warranty since would have to return to them being 100 miles away. The first issues are that the total wiring is the lightest made and they made too short. Pl u still they left scrap in frame cut wire off showed out everything. The emergency brake away was wired backwards and shorted out charger. So after short time rewired everything I had a rim leak air it was rust in Crack since I've replace 3 out of four rims no help from factory. I was told they buy them from China. So if you bought a trailer from them. You should upgrade gage of wire and count on replacing wheels right away. From my options theyes have the worst service no follow up after sale not even a phone call from salesman or anyone. Your on your own when you drive away. It is 20 century way of doing business. They're not rated on Revdex.com since that would kill them in bad publicity. If this industry was regulated like the auto industry they would be shut down or have to build better product. If they can save 10.00 on light wires they do instead of just doing it right and charging a few dollars more. They would rather have the reputation of being cheap literally.

Mr Larry M[redacted] at Kaufman trailers went above and beyond to make sure we were satisfied with our purchase and he made the whole process so easy. He is amazing. And we will be buying again from him and reccommeding people to him and to Kaufman trailers. 5 stars from us

The trailer was brought back to us and we inspected the trailer and the manager...

of customer service along with the manager of repairs test drove the trailer and found nothing wrong with the trailer. 
We did replace the cylinder on the trailer that we found not to be up to spec, and the customer had noticed this or brought it to our attention. 
However, this would have had nothing to do with the current complaint.

Purchased a landscape trailer from the corporate office in NC. Great Trailer, great price, and great customer service.

I purchased a new 20' equipment trailer from them around 2009 or so. As soon as I picked it up I noticed it didn't pull exactly right but figured I would just take it back the following week as I was short on time. So before I actually ever used it ( 2weeks later) I returned it to explain the vibration issue when on way there the trailer brakes starting locking up. Guy told me they were busy and couldn't help me but did tell me to go next door to a repair shop. I thought this was part of their service till I got a bill for $60 for him to review trailer. Fixed brake issue and said they were not affiliated with Kaufman. I was very upset as the entire experience was almost unbelievable. So if you wonder why their trailers are so cheap in price, Well now you know why. Run from them and don't give them a dime.

I purchased a new 20' equipment trailer from them around 2009 or so. As soon as I picked it up I noticed it didn't pull exactly right but figured I would just take it back the following week as I was short on time. So before I actually ever used it ( 2weeks later) I returned it to explain the vibration issue when on way there the trailer brakes starting locking up. Guy told me they were busy and couldn't help me but did tell me to go next door to a repair shop. I thought this was part of their service till I got a bill for $60 for him to review trailer. Fixed brake issue and said they were not affiliated with Kaufman. I was very upset as the entire experience was almost unbelievable. So if you wonder why their trailers are so cheap in price, Well now you know why. Run from them and don't give them a dime.

Purchased a landscape trailer from the corporate office in NC. Great Trailer, great price, and great customer service.

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Description: Trailer Sales, Trailers - Automotive Utility, Trailers - Equipment & Parts, Trailers - Truck

Address: 702 N Silver St, Lexington, North Carolina, United States, 27292

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