Kawaii Pen Shop

I ordered $worth of stationery items on November 27, The gift was for ChristmasNo where on the items page or checkout page did it state that it would take 5-business daysThe company claims to be a U.Scompany and has free shippingBut no trackingShipping within the U.Sis considered international shippingTheir distributors and warehouses are actually in Asia.I emailed them on 17, 18, 22, of DecemberAsking about my orderI still have all of these emailsAnd left several comments on their Instagram accounts, which they have deleted, before they private messaged meThey just kept referring to their shipping datesNow they say 10-business daysI kept asking for a refund because it was a gift specifically for Christmas that never arrivedThey said to waitI didNow it is well passed the shipping dates statedThe packages have not arrived and now I want my refundThey are refusing to give me my money back