Kay's

Per phone call from the customer:The business has resolved my complaint I am very happy that the business has confirmed they will be leaving the tags on their products This will be very helpful for their consumers should they need this information and it is also the legal thing to do Thank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am in receipt of the letter dated May 18, and sent to the Revdex.com by Soo DKfrom Kay's In the response, SDKim indicates that the practice of removing tags from bras will continue but that customers will be told about the reasoning for this practice Essentially an illegal practice will continue I believe that the Federal Trade Commission would be very interested in the reasoning for the removal of tags that are mandated by the Textile Act as well as in the statement that the practice will continue despite a complaint being lodged with the Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast Indiana If a customer buys a bra and it has had its tag removed, the customer cannot confirm that the product is indeed new;cannot know the materials used in the bra and to which the customer may subsequently have a reaction to; and cannot know the manufacturer if they wish to contact said manufacturer as there is no way to prove that the bra came from that manufacturer.I wish to suggest that in an effort to address the problem that Soo DKim faces and the problem of cut-off tags that I encountered, that Kay's publish in its online and in-store presence that there will be a fitting fee That fee would be forfeited if no purchase was made However, that fee would be applied to any bra that was purchasedI do accept the offer to have a set of replacement bras (three ) "with the tags still intact" These bras must be identical to the ones that I purchased on April 18, except that they will have tags I do not wish to have an exception made for me just because I complained I want all those who purchase non-mastectomy bras at Kay's to receive bras with their tags intact All customers should receive the product that the manufacturer sent to Kay's, not the product that was altered by Kay's because it is believed that business will suffer if buyers know what they have purchased as listed on the product's tag Regards, [redacted]

Per phone call from the customer:The business has resolved my complaint I am very happy that the business has confirmed they will be leaving the tags on their products This will be very helpful for their consumers should they need this information and it is also the legal thing to do Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The three bras have been placed on order and as soon as they come in, I will call the customer.Thank you, *** **

*** ** ***Kay'sColerain AvenueCincinnati, OH 45251Dear, ***, ***In response to your letter of Wednesday, January 6th, 2016, pertaining to ID 11023450.Our store policy has always been ALL SALES FINAL - NO REFUNDSThis sign is in full view and the customer's invoice states all sales
final- no refundsWig was little small and *** said she could stretch it to fit. Customer called 9-8-or 9-9-and said she had a family medical emergency and needed to cancel the purchaseWouldn't have the moneyShe was flying out of stateTold her it had already been stretched and we didn't do refundsShe needed to talk to ***We never lied to her and stole her money as she statesCustomer never came back to try on wig to see how it fitShe had already made her mind up that she wanted her money backStated she was willing to pay some thing for our troubleHad the option of paying a little weekly or monthly until it was paid off or a store creditShe didn't want either one.Once a wig is stretched for a particular customer, it could take a couple years to re-sell, if ever.*** has stretched many wigs over the years and the policy has always been to pay the full amount or pay half down, balance when you pick it upIf customer had come back and *** couldn't get to fit properly, only then would a refund be grantedThis has never happenThey might need to be stretched a little more, but they have always fit.Sincerely your's Store manager Mary Jo, H***(original attached)

*** ** **Kay'sColerain Avenue Cincinnati, OH 45251May 18th, 2016Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast Indiana E4th, Suite 600Cincinnati, OH 45202Dear *** ***,We have recently received a complaint under ID number *** in regards to the practice of removing tags
from the various bras we have in stock at our storeWe first implemented the practice of removing tags on the bras two years ago due to various customers being fitted for bras and subsequently ordering the bras online rather than buying them from our storeFittings usually are 30-minutes, and thus it becomes problematic when this time is essentially wasted due to the customer recording the bra information and purchasing them online instead of at our storeWe are a small boutique store who caters to bigger busted women, which also makes us unique to our areaKeeping the tags on our bras, which further promote the practices by customers listed above, will certainly cause our business to decline and eventually we will cease to operate as a businessUnfortunately we have no other alternative to safeguard against customers recording the information of our bras and subsequently purchasing them online rather than our storeWe are more than happy to advise all customers that the tags of our bras are removed due to the reasons listed above, that way any future confusion can be avoided properlyThis would also allow the customer to understand why the removal of tags is in effect in the first place.Furthermore, we are more than willing to make an exception for the customer who submitted this complaint, and thus order a set of replacement bras with the tags still intact, with the hope that this will resolve the matter appropriately.Sincerely, *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I am in receipt of the letter dated May 18, and sent to the Revdex.com by Soo DKfrom Kay's. In the response, SDKim indicates that the practice of removing tags from bras will continue but that customers will be told about the reasoning for this practice. Essentially an illegal practice will continue. I believe that the Federal Trade Commission would be very interested in the reasoning for the removal of tags that are mandated by the Textile Act as well as in the statement that the practice will continue despite a complaint being lodged with the Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast Indiana. If a customer buys a bra and it has had its tag removed, the customer cannot confirm that the product is indeed new;. cannot know the materials used in the bra and to which the customer may subsequently have a reaction to; and cannot know the manufacturer if they wish to contact said manufacturer as there is no way to prove that the bra came from that manufacturer.I wish to suggest that in an effort to address the problem that Soo DKim faces and the problem of cut-off tags that I encountered, that Kay's publish in its online and in-store presence that there will be a fitting fee. That fee would be forfeited if no purchase was made. However, that fee would be applied to any bra that was purchasedI do accept the offer to have a set of replacement bras (three ) "with the tags still intact". These bras must be identical to the ones that I purchased on April 18, except that they will have tags. I do not wish to have an exception made for me just because I complained. I want all those who purchase non-mastectomy bras at Kay's to receive bras with their tags intact. All customers should receive the product that the manufacturer sent to Kay's, not the product that was altered by Kay's because it is believed that business will suffer if buyers know what they have purchased as listed on the product's tag
Regards,
*** ***