Kaya Aerial Yoga

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have refunded our moneyPlease remove the complaint Regards, [redacted]

We reserved spaces in a yoga class for my friends bachelorette partyWe all received confirmations and thought we were good to go for our class at 1:pmMyself, as well as two other girls in our party received calls at around pm stating there wasn't enough room in the class for us AND that he didn't have us all registeredOnce we discussed on the phone with him that we all had our confirmations, we agreed we would come down to the studio and we could still do the classWe paid for transportation from the hotel to the studioOnce we got to the studio, they told us there wasn't enough room for all of us and began questioning if we were all signed upSince we were in a party together, which we confirmed with them months previous to this date, we asked for a refund and that we would not be participating in the class due to them overbooking the studioOne of us would have to share a hammock with the teacherThey took our information and asked us to email the confirmations to the

September 15, 2017Dear *** ***:First of all, thank you so very much for giving us here at Kaya Aerial Yoga the opportunity to respond to the complaint that was filed against usI'd also like to extend my most sincere apologies for failing to have responded to your letter within the allotted ten
(10) days; according to the dateline on your letter, I've missed that deadline by at least a few days, so I sincerely hope that you'll still consider my response.With that said, the truth is that I'm not entirely sure I want to get too deep into the details of this situation just yet, because I'm afraid I might upset the young woman who filed the complaint even further if I do, since I understand my response won't be confidential.There are a number of very inaccurate statements in her complaint, but the bottom line, I suppose, is this: Her Desired Outcome/Settlement is listed as "Refund," and indeed, we did issue refunds to everyone in *** ***'s party on September 1.I contacted *** *** about five (5) days ago, and told her that my assumption was that she'd filed her Complaint a day or two before we'd issued the refunds, and was assuming at the time that no refunds would be forthcoming(She confirmed that that was correct.) I asked her if she'd be willing to pull her complaint, since we did issue refunds to her and the rest of the paying members of her party, and she said she'd be happy to do so once they actually received the refunds.At the time (again, this was about five days ago) *** *** told me that no one in her party had yet received their refundsOf course it's up to each individual's bank to actually deposit the refunded money back into each person's account-there's nothing more we can do once we've processed the refunds on our end, and I had explained that to her in a couple different emails-but nevertheless, she wanted to actually see the money in all the various accounts before pulling her complaint, which Suppose makes Sense.A day or two after exchanging these emails, I heard from *** *** againShe told me that she had, in fact, received her refund, and that she would be pulling her complaint post hasteI also heard from a couple other woman from the group who told me they had also received their refunds, and that they had in fact received them days earlier-they just hadn't noticed.Just in case you happen to need proof that we actually did process the refunds in question, I'm including photocopies for you of the return/refund receiptsI've also emailed these receipts to *** *** and each respective member of her partyI'm also including printouts of the emails from the women who got back to me after I'd emailed their return/refund receipts, and told me that their refunds had indeed showed up in their bank accounts.As for the actual complaint itself, like I mentioned above, it is absolutely littered with inaccuraciesHowever, given that *** *** has agreed to withdraw her complaint once she and the other paying members of her party receive their refunds (I have enclosed a copy of the email in which she agreed to withdraw her complaint), I'm thinking that it might be in our best interest to simply leave it at thatKnowing that our response to their complaint could be made public, my fear is that either *** *** or one of her friends will read my response, and become so angered by it that they decide to rescind their offer to withdraw their complaint.At this point, I have no idea if *** *** has actually begun the process of attempting to pull or cancel or withdraw her complaint, and incidentally, I don't even know if that's something the Revdex.com allowsIf possible, though, is that something you could let me know? And if not, do you have a colleague I might be able to follow up with who could let me know if the complaint was withdrawn? That would just be an enormous help. However, since I'm assuming you will need at least some details of the event regardless, the (relatively) short version of the story is this: Out of the seven people in *** ***'s party, only three of them were signed up for the class they wanted to attendAs for the remaining four, two of them made no purchases whatsoeverThe other two made a purchase, but never actually made a reservation for a particular classThat means that while they had a receipt for having purchased a credit for an aerial yoga class, they didn't have a reservation for a specific, particular class, since they had never completed that (rather important) part of the siprocess.They called our studio about minutes prior to the start time of the class to make sure there wouldn't be any problems getting all seven of them into the classThis being one gf our most popular classes, it had long been sold outWhen we explained that, they informed us that they were celebrating a bachelorette day, and that we had better not ruin the bride-to-be's big day.Sensing a very big problem in the making, immediately began calling some of the other people who were signed up for the class, explained the situation to them, and asked if they'd be willing to come to another class instead, in exchange for a free class in the futureIncredibly, I did get a few people to agree to this, and because we always leave a few of our hammocks openin case of emergencies like this one, we (rather miraculously) ended up having just enough room to fit the entire party of seven into the class, even though only three of them were actually signed up for the class.We did inform them, though, that one person in their party would have to share one of the two teacher hammocks during portions of the classScreaming, yelling and insults proceeded when they heard this, even though one person in their party said that she wasn't planning on participating much during class, which of course would have made her an ideal candidate to share one of the two teacher hammocks.Furthermore, when we did our best to explain why over half of the members of their party weren't signed up for the class, more screaming and yelling ensuedI was rather flabbergasted and taken aback, since we had very much gone out of our way to fit all of them into an already sold out classInstead of being grateful, though, they decided they weren't going to take the class at allThey demanded refunds-including for the two people who hadn't made any purchases, as well as an eighth person whoBelieve it or not, there is a bit more to the story than thatbut hopefully this at least gives you a rough idea of what happened on the day these young women came to our studioAgain, I am very much hoping that they'll withdraw their complaint, as *** *** has promised to doBut if that doesn't happen after a reasonable amount of time has passed, I'm hoping you might be able to give me your advice as to which steps my partner and I should take nextHonestly, we want nothing more than for this problem to go away, which is why we issued the refunds in the first place, even though our studio policy is to only issue refunds in the form of studio credits.At any rate, please don't hesitate to get in touch for any reason, including if there's any further information you need from meAnd please feel free to reach me by phone if you'd like; I can be reachedat ###-###-####And thank you so very much for you time and help.Very sincerely,Dan E

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They have refunded our money. Please remove the complaint 
Regards,
[redacted]