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KAYS FORESTRY, INC.

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KAYS FORESTRY, INC. Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from Stoner Quality Water was filled with inaccurate remarks Although it is correct that my name is not listed on the account This is the account of my year old father I manage his bills for him I have spoken to staff at Stoner's numerous times over the last years Not once did anyone tell me I could not handle my father's account I have always identified myself as the account holder's daughter The response does not address the fact that I called the office on July 29, to cancel service I was told by the representative, and I believe it was Mark that I spoke to, said that's fine, as of today the account is cancelled I told him we were removing the old system to save the service man time when he came out to pick up the Culligan unit He said that would be fine, just call and let us know so we can come pick it up NEVER MENTIONED WE WOULD BE CHARGED FOR TIME WAITING FOR THEM TO COME I called the office on Aug 3, to notify them that the unit was removed from the house waiting for pick up NOT Aug as stated in the response Regarding Stoner trying to contact me on social media, I did not get a notification of their comment because I was not tagged in their reply When I read the reply today, nothing new was said There is a discrepancy regarding the date I called in, and also they are not acknowledging my call on July 29th to cancel the service I will not call the office again, as Mark was very rude to me when I called about the bill I am willing to pay a prorated amount from July 26th to July 29th when the account was closed Three days, not twelve This charge has nothing to do with equipment rental, it has to do with charging the customer for time lapsed between account closure, equipment removal and pickup Instead of a THANK YOU for removing the equipment, and saving the technician a couple hours of labor, this is what we get Shame on Stoner Quality Water customer service!
Regards,
*** ***

Complainant; [redacted]To Whom it May Concern,I am responding to Ms. [redacted] on the response she made concerning her complaint against our company. I am confident that the dates listed in our first response to this matter is correct as our phone system automatically logs the date of a call coming in on a specific account. It is now and has always been our policy that a customer is charged for their service to the date the equipment is removed from the home. As a courtesy to Ms. [redacted] we only charged her to the date she called in to have the equipment removed.Concerning the social media response not only did I respond to her from our company's social media page I also responded to her via private message on her personal social media page,I feel that Ms. [redacted] was treated in a fair and respectable manner. We are sorry if she feels otherwise. We will remove the charges from her account for the use of the equipment from July 26, 2015 to August 6, 2015. We hope that crediting her account the $12.01 that is owed will rectify this situation.Sinserely, [redacted] Assistant General Manager

Complainant: [redacted]To Whom It May Concern,In response to the attached complaint that was filed with you on 08/31/2015, the person that filed this complaint is not listed on the account. As you will see by the attached document the account is under...

another person's name. Also, by looking at that attached documents you will see that the customer called our office to have her equipment removed on August 6, 2015. You will also see by the attached documents that our technician removed the equipment on August 10, 2015. Our billing cycle began on July 26, 2015, You will also see by the attached documents that the customer's account was prorated. The only fee incurred by by the customer was the rental fee from July 26, 2015 to August 6, 2015 when they called in to have the equipment rmoved. I have attempted to Contact the complainant via social media offering to discuss this matter with her but she has not responded to my request,Sincerely,[redacted]Assistant General Manager

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Address: 1675 Poultry Lane, Gadsden, South Carolina, United States, 29052

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