Complainant; [redacted] To Whom it May Concern,I am responding to Ms [redacted] on the response she made concerning her complaint against our companyI am confident that the dates listed in our first response to this matter is correct as our phone system automatically logs the date of a call coming in on a specific accountIt is now and has always been our policy that a customer is charged for their service to the date the equipment is removed from the homeAs a courtesy to Ms [redacted] we only charged her to the date she called in to have the equipment removed.Concerning the social media response not only did I respond to her from our company's social media page I also responded to her via private message on her personal social media page,I feel that Ms [redacted] was treated in a fair and respectable mannerWe are sorry if she feels otherwiseWe will remove the charges from her account for the use of the equipment from July 26, to August 6, We hope that crediting her account the $that is owed will rectify this situation.Sinserely, [redacted] Assistant General Manager
Complainant; [redacted] To Whom it May Concern,I am responding to Ms [redacted] on the response she made concerning her complaint against our companyI am confident that the dates listed in our first response to this matter is correct as our phone system automatically logs the date of a call coming in on a specific accountIt is now and has always been our policy that a customer is charged for their service to the date the equipment is removed from the homeAs a courtesy to Ms [redacted] we only charged her to the date she called in to have the equipment removed.Concerning the social media response not only did I respond to her from our company's social media page I also responded to her via private message on her personal social media page,I feel that Ms [redacted] was treated in a fair and respectable mannerWe are sorry if she feels otherwiseWe will remove the charges from her account for the use of the equipment from July 26, to August 6, We hope that crediting her account the $that is owed will rectify this situation.Sinserely, [redacted] Assistant General Manager