Kay's

[redacted]Kay's9051 Colerain AvenueCincinnati, OH 45251Dear, [redacted], [redacted]In response to your letter of Wednesday, January 6th, 2016, pertaining to ID 11023450.Our store policy has always been ALL SALES FINAL - NO REFUNDS. This sign is in full view and the customer's invoice states all sales...

final- no refunds. Wig was little small and [redacted] said she could stretch it to fit. Customer called 9-8-15 or 9-9-15 and said she had a family medical emergency and needed to cancel the purchase. Wouldn't have the money. She was flying out of state. Told her it had already been stretched and we didn't do refunds. She needed to talk to [redacted]. We never lied to her and stole her money as she states. Customer never came back to try on wig to see how it fit. She had already made her mind up that she wanted her money back. Stated she was willing to pay some thing for our trouble. Had the option of paying a little weekly or monthly until it was paid off or a store credit. She didn't want either one.Once a wig is stretched for a particular customer, it could take a couple years to re-sell, if ever.[redacted] has stretched many wigs over the years and the policy has always been to pay the full amount or pay half down, balance when you pick it up. If customer had come back and [redacted] couldn't get to fit properly, only then would a refund be granted. This has never happen. They might need to be stretched a little more, but they have always fit.Sincerely your's Store manager Mary Jo, H[redacted](original attached)

Per phone call from the customer:The business has resolved my complaint.  I am very happy that the business has confirmed they will be leaving the tags on their products.  This will be very helpful for their consumers should they need this information and it is also the legal thing to do.     Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I am in receipt of the letter dated May 18, 2016 and sent to the Revdex.com by Soo D. K. from Kay's.   In the response, S. D. Kim indicates that the practice of removing tags from bras will continue but that customers will be told about the reasoning for this practice.  Essentially an illegal practice will continue.  I believe that the Federal Trade Commission would be very interested in the reasoning for the removal of tags that are mandated by the Textile Act as well as in the statement that the practice will continue despite a complaint being lodged with the Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast Indiana.  If a customer buys a bra and it has had its tag removed, the customer cannot confirm that the product is indeed new;. cannot know the materials used in the bra and to which the customer may subsequently have a reaction to; and cannot know the manufacturer if they wish to contact said manufacturer as there is no way to prove that the bra came from that manufacturer.I wish to suggest that in an effort to address the problem that Soo D. Kim faces and the problem of cut-off tags that I encountered, that Kay's publish in its online and in-store presence that there will be a fitting fee.  That fee would be forfeited if no purchase was made.  However, that fee would be applied to any bra that was purchased. I do accept the offer to have a set of replacement bras (three ) "with the tags still intact".  These bras must be identical to the ones that I purchased on April 18, 2016 except that they will have tags.  I do not wish to have an exception made for me just because I complained.  I want all those who purchase non-mastectomy bras at Kay's to receive bras with their tags intact.  All customers should receive the product that the manufacturer sent to Kay's, not the product that was altered by Kay's because it is believed that business will suffer if buyers know what they have purchased as listed on the product's tag.
Regards,
[redacted]