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Kayser Chrysler Center, Inc.

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Reviews Kayser Chrysler Center, Inc.

Kayser Chrysler Center, Inc. Reviews (4)

Dear *** & Revdex.com of WI,Re: *** ***, ID # ***I just spoke with *** today, and informed her we will be replacing the transmission at no cost to her. The vehicle was sold "as is" but we were able to get the repair covered under our year 100,mile Q Certified
Powertrain Warranty Program.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Ricky [redacted]  this vechicle  was sitting on there lot for over a month and yes this was a as is vechicle but this is not the vechicle I saw or that the salesman was describing how awesome of shape this vechicle was for a 2007. the salesman also stated that they would not give me the money back that I payed towards a different vehicle

Following up with you in regards to our customer Ricky [redacted] who had left a complaint in regards to his 2007 Toyota Rav4 he had purchased from our dealership in December of last year.  He has brought to our attention flaws in the exterior of the vehicle that he claims were not there when...

the vehicle was sold to him.  I cannot say one way or another if the prior owner of this vehicle had done paint work of his own kind before trading it in to us however I can say that we did not do any paint/body work to this vehicle.  The vehicle was purchased AS IS and the customer signed a WI Buyers Guide stating again the vehicle being sold as is.  If this were a mechanical or safety issue, we would be happy to fix the issues, however being a cosmetic issue and having been sold as is, there unfortunately isn’t anything we are going to do at this time.  We offered to take the vehicle back in on trade and the customer left.

I have been in contact with [redacted] our Service Director today, and he has been on the phone with Mr. [redacted] to give a reasonable [redacted]eline for repairs to be completed.  It sounds like both have agreed, early next week would be acceptable.  My apologies for this repair taking so...

long, it sounds like we dropped the ball on communicating what the vehicles status was to you.  We also have had some unexpected staff turnover, which has caused problems & delays with our service experience.  We also had a more complex, accident related, problem that was only discovered after we went to repair the tie rods.  that all being said, we should have been able to overcome these issues in a quicker, more expedient manner.  Thanks for your patience with this.I am very sorry for the long delay and the inconvenience of being without this vehicle for such a long [redacted]e.I will check on the status with [redacted] D. on Monday and will make sure our promise of completion next week will be met.Thanks for your patience in this matter.

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Address: 2303 W. Beltline Hwy., Madison, Wisconsin, United States, 53713

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