Following up with you in regards to our customer Ricky [redacted] who had left a complaint in regards to his Toyota Ravhe had purchased from our dealership in December of last year He has brought to our attention flaws in the exterior of the vehicle that he claims were not there when the vehicle was sold to him I cannot say one way or another if the prior owner of this vehicle had done paint work of his own kind before trading it in to us however I can say that we did not do any paint/body work to this vehicle The vehicle was purchased AS IS and the customer signed a WI Buyers Guide stating again the vehicle being sold as is If this were a mechanical or safety issue, we would be happy to fix the issues, however being a cosmetic issue and having been sold as is, there unfortunately isn’t anything we are going to do at this time We offered to take the vehicle back in on trade and the customer left
Following up with you in regards to our customer Ricky [redacted] who had left a complaint in regards to his Toyota Ravhe had purchased from our dealership in December of last year He has brought to our attention flaws in the exterior of the vehicle that he claims were not there when the vehicle was sold to him I cannot say one way or another if the prior owner of this vehicle had done paint work of his own kind before trading it in to us however I can say that we did not do any paint/body work to this vehicle The vehicle was purchased AS IS and the customer signed a WI Buyers Guide stating again the vehicle being sold as is If this were a mechanical or safety issue, we would be happy to fix the issues, however being a cosmetic issue and having been sold as is, there unfortunately isn’t anything we are going to do at this time We offered to take the vehicle back in on trade and the customer left