I purchased a HPA 200 years ago and yes it still is running. However the old one had a quick reference guide on top the machine in a pull up slot. Well the slot is still they but they took away the reference guide. is there something that I'm missing?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] I accept as long as I get my KAZ STINGER BKCZAPPER AND THE PACK OF BULBS B1004BVTHAT I DID PAY CASH FOR IN [redacted] AND THE DEFECTIVE PRODUCT WAS SHIPPED BACK TO KAZ WITH THEIR OWN SHIPPING LABEL I THINK IT WAS CUSTOMER SERVICE PEOPLE OK I WILL BE WAITING FOR THE REPLACEMENTS OF THE KAZ STINGER BKCAND THE PACK OF BULBS B1004BV I HOPE IT GETS TO ME BEFORE THE SPRING AND SUMMER ENDS
Good day Mr***, We are currently reviewing the product in our test labsOur Satisfaction Coordinator will be in touch once the labs are finished with their evaluationBest Regards,KAZ USA, Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I just got a call from a KAZ Representative and was told the lab found no defect in the product and that they could only refund my $dollars I asked his if it was for the heat pad to catch on fire after minutes of heating in the microwave The KAZ Reptold me that the heat source came from an outside source I asked him what that meant, and he couldn’t tell me I asked him is the microwave an outside source? He didn’t confirm that the microwave is an outside source He made me feel I I caused this I also asked the KAZ Repif it was not found defective, why did it caught fire in our microwave after following the heating directions provided by their companyHe couldn’t answerI feel that we should be compensated for damage to our microwave, kitchen towel, all the food that was destroyed by this incident Our amount to satisfy is only $200, which is extremely fair I also feel this product should be recalled and that the company is reluctant in our finding to avoid a mass recall Please help Regards, [redacted] ***
Mr [redacted] , In the best interest of both parties we will replace the product for you as a one time courtesyThe new unit should arrive within the next 7-business daysGoing forward if the product would need to be replaced we would hold you to our warranty replacementWe do apologize again for any inconvenience this may have causedSincerely,KAZ USA, Inc
Good afternoon Ms [redacted] , We would like to take this moment to apologize for the overall experience you had in this situationWe will honor the request of a product refund for $However, without being able to analyze the product in our test lab no other numerical value will be rewarded in this situationWe hope you understand our position in this matterThe product refund will mail out this Friday and should arrive mid-week (March 14th,15th) via US Mail We do apologize for any inconvenience in this matterSincerely,KAZ USA, INC
Dear Mr [redacted] , We want to take this moment to apologize for the overall experience you had with our productThe two representatives you spoke with were trying to assist you with your return but the tracking information provided from [redacted] didn’t show the package movingThis is why they were asking you to verify with [redacted] to ensure the package was truly sent by themEven though the package doesn’t seem to be moving we will honor your request at this time and replace the product and the two UV replacement Bulbs that would have been returnedYou should receive the replacements within 5-business daysSincerely, KAZ USA, Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not accept your determination of your product as "not defective"After minutes of heating on our Kitchen Aid Microwave (900W), it was on fire Your instruction were followed exactlyWe want to elevate this to the next level Regards, [redacted] ***
Mr [redacted] , We want to take this moment to apologize for the overall experience you had with our productWe would also like to apologize for any miscommunications between ourselvesWe see in the system a return authorization of [redacted] was created on August 4thThis would entail you to send the defective product back to us at your cost and upon receipt we would have replaced the unit with a new productWe feel in this case there was intent to assist you with a replacement, we understand you have purchased a new product but if you still wish to send the defective product back under the warranty we will be more than happy to replace that unit for youIf there is anything else we can do please let us knowRespectfully,KAZ USA, Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Good afternoon Mr [redacted] , Looking at our records you should've received the new unit today delivered via [redacted] # [redacted] Please contact our company if you didn't receive the packageBest Regards,KAZ USA, Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The replacement broke in months Your warranty is months What's the issue? Regards, [redacted]
Dear Ms [redacted] , We want to take this moment to apologize for the overall experience you had with our productIn situations a refund request could only be honored at the store level and product would be replaced through the company via the limited warrantyHowever looking into your file we will honor your request for a refund this timeWe will send a prepaid shipping label to you and once the thermometer is received a refund check will be mailed to you Best regards, [redacted] of Troy Health and Home
Dear Mr [redacted] ,We want to take this moment to apologize again for the overall experience you had with our productWe want to thank you for giving us the opportunity to review the product in questionAs explained prior to this complaint we analyzed the humidifier that you returned to us and was found to have no defects in manufacturingThe labs could not replicate the same instance you reportedWe have put in for a product refund which you should receive within the next weekUnfortunately because there were no defects in manufacturing the request for reimbursement for damages has been deniedIf there is anything else we can do please feel free to contact us.Sincerely,Kaz USA, Inc
Dear Mr [redacted] , We want to take this moment to apologize for the overall experience you had with our thermometerIn a situation like this your product is covered with a limited warranty which the consumer is responsible for the cost of returning the defective unitHowever because we would really like the opportunity to look at your thermometer and value you as a customer we will honor your request and will provide a return shipping labelWe will use your email address to email you the shipping labelOnce we receive your thermometer a replacement will be shipped to youSincerely, KAZ USA, Inc
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, thank you for addressing my concerns [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] I accept as long as I get my KAZ STINGER BKCZAPPER AND THE PACK OF BULBS B1004BVTHAT I DID PAY CASH FOR IN [redacted] AND THE DEFECTIVE PRODUCT WAS SHIPPED BACK TO KAZ WITH THEIR OWN SHIPPING LABEL I THINK IT WAS CUSTOMER SERVICE PEOPLE OK I WILL BE WAITING FOR THE REPLACEMENTS OF THE KAZ STINGER BKCAND THE PACK OF BULBS B1004BV I HOPE IT GETS TO ME BEFORE THE SPRING AND SUMMER ENDS
Good day Mr***, We are currently reviewing the product in our test labsOur Satisfaction Coordinator will be in touch once the labs are finished with their evaluationBest Regards,KAZ USA, Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I just got a call from a KAZ Representative and was told the lab found no defect in the product and that they could only refund my $dollars I asked his if it was for the heat pad to catch on fire after minutes of heating in the microwave The KAZ Reptold me that the heat source came from an outside source I asked him what that meant, and he couldn’t tell me I asked him is the microwave an outside source? He didn’t confirm that the microwave is an outside source He made me feel I I caused this I also asked the KAZ Repif it was not found defective, why did it caught fire in our microwave after following the heating directions provided by their companyHe couldn’t answerI feel that we should be compensated for damage to our microwave, kitchen towel, all the food that was destroyed by this incident Our amount to satisfy is only $200, which is extremely fair I also feel this product should be recalled and that the company is reluctant in our finding to avoid a mass recall Please help Regards, [redacted] ***
Mr [redacted] , In the best interest of both parties we will replace the product for you as a one time courtesyThe new unit should arrive within the next 7-business daysGoing forward if the product would need to be replaced we would hold you to our warranty replacementWe do apologize again for any inconvenience this may have causedSincerely,KAZ USA, Inc
Good afternoon Ms [redacted] , We would like to take this moment to apologize for the overall experience you had in this situationWe will honor the request of a product refund for $However, without being able to analyze the product in our test lab no other numerical value will be rewarded in this situationWe hope you understand our position in this matterThe product refund will mail out this Friday and should arrive mid-week (March 14th,15th) via US Mail We do apologize for any inconvenience in this matterSincerely,KAZ USA, INC
Dear Mr [redacted] , We want to take this moment to apologize for the overall experience you had with our productThe two representatives you spoke with were trying to assist you with your return but the tracking information provided from [redacted] didn’t show the package movingThis is why they were asking you to verify with [redacted] to ensure the package was truly sent by themEven though the package doesn’t seem to be moving we will honor your request at this time and replace the product and the two UV replacement Bulbs that would have been returnedYou should receive the replacements within 5-business daysSincerely, KAZ USA, Inc
We sent out the part that this customer was requestingThis customer should be resolved at this time
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not accept your determination of your product as "not defective"After minutes of heating on our Kitchen Aid Microwave (900W), it was on fire Your instruction were followed exactlyWe want to elevate this to the next level Regards, [redacted] ***
Mr [redacted] , We want to take this moment to apologize for the overall experience you had with our productWe would also like to apologize for any miscommunications between ourselvesWe see in the system a return authorization of [redacted] was created on August 4thThis would entail you to send the defective product back to us at your cost and upon receipt we would have replaced the unit with a new productWe feel in this case there was intent to assist you with a replacement, we understand you have purchased a new product but if you still wish to send the defective product back under the warranty we will be more than happy to replace that unit for youIf there is anything else we can do please let us knowRespectfully,KAZ USA, Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Good afternoon Mr [redacted] , Looking at our records you should've received the new unit today delivered via [redacted] # [redacted] Please contact our company if you didn't receive the packageBest Regards,KAZ USA, Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The replacement broke in months Your warranty is months What's the issue? Regards, [redacted]
Dear Ms [redacted] , We want to take this moment to apologize for the overall experience you had with our productIn situations a refund request could only be honored at the store level and product would be replaced through the company via the limited warrantyHowever looking into your file we will honor your request for a refund this timeWe will send a prepaid shipping label to you and once the thermometer is received a refund check will be mailed to you Best regards, [redacted] of Troy Health and Home
Dear Mr [redacted] ,We want to take this moment to apologize again for the overall experience you had with our productWe want to thank you for giving us the opportunity to review the product in questionAs explained prior to this complaint we analyzed the humidifier that you returned to us and was found to have no defects in manufacturingThe labs could not replicate the same instance you reportedWe have put in for a product refund which you should receive within the next weekUnfortunately because there were no defects in manufacturing the request for reimbursement for damages has been deniedIf there is anything else we can do please feel free to contact us.Sincerely,Kaz USA, Inc
Dear Mr [redacted] , We want to take this moment to apologize for the overall experience you had with our thermometerIn a situation like this your product is covered with a limited warranty which the consumer is responsible for the cost of returning the defective unitHowever because we would really like the opportunity to look at your thermometer and value you as a customer we will honor your request and will provide a return shipping labelWe will use your email address to email you the shipping labelOnce we receive your thermometer a replacement will be shipped to youSincerely, KAZ USA, Inc
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, thank you for addressing my concerns [redacted]