[redacted] placed an order with our institution on March ***, under P.O 14px;"> [redacted] The merchandise ordered was a Robern medicine cabinet and was delivered via UPS (tracking#: [redacted] ) on April ***, and it was accepted for in “Good Condition.” [redacted] contacted us and said that he wanted to return the merchandiseAlthough we generally do not accept returns on the Robern cabinets, we made an exception and provided [redacted] with an RMAThe RMA (attached above) includes an address for the returnee to ship the products to the right location [redacted] did NOT ship the merchandise to the address in the above RMA, he shipped to an old office we had that was nowhere on the documentWe explained to [redacted] *** that this was a big problem and one of our employees would have to drive to New Hampshire to obtain the goodsAt this point, there merchandise has not been returned out establishment and we cannot process a refund (less a restocking fee) until we actually have the merchandiseFirst off, we are a little bit confused as to why [redacted] sent the merchandise to the address in New Hampshire because we haven’t been there in over yearsAs you look through the documents, we provided the customer with an RGA with the address of our location to return the merchandiseOur employee drove from New York to New Hampshire this past weekend and was unable to discover any merchandiseThe employees in the area were asked if they have seen any packages, but unfortunately they did notDid [redacted] insure the shipment like we instructed? Another thing we noticed is that the merchandise he shipped back was lb’s, while the weight is supposed to be lb’s as seen in the original shipmentAt this point, the merchandise was returned to a located that we are not affiliated to and we are not in possession of the merchandise, we are also reluctant to believe that the actual cabinet was returned back to usIf the actual cabinet was not returned, it would make sense as to why the merchandise was shipped to an odd location, which goes against our instructions for [redacted] Please let us know how to proceed and we will be opening a case with the California attorney general because we believe that this is a by definition act of fraud
Good Afternoon, We have been in communication with the customer and have explained that there is a delay at the manufacturers facilityWe requested [redacted] to reach out to the customer and explain the situationIt looks like they called the customer [redacted] yesterday and explained exactly what was occurringJune is now okay waiting a little bit more to receive the merchandiseWe sincerely apologize for the delay and will continue periodically updating [redacted] on her orderWe will do absolutely everything to keep our customer satisfiedIf you have any further questions, please contact me immediately! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
had the most favorable experience with KB Authority from the first time I called to inquire re - pricing to receipt of my purchaseI had called numerous times before I purchased and had great customer service from MikeHe even offered me different options that would suit my needsAfter purchasing, I followed up re delivery and knew exactly when my items were comingThe best part of the shipment - I purchased shower doors and their warehouse in NH loaded it on a pallett for delivery and [redacted] trucking told me that protected the shipment, where most other deliveries arrive with broken glassI would purchase from them againThanks
I have been looking at a particular shower door that would finish off my master bath remodelI found the model I wanted, but could just not find the "right" price for meI came across KBAuthority and immediately found the right door at the right price, I was a little skeptical, but the door came as promised - well-packaged, on time, attentive driver called ahead to arrange deliveryBeautiful door at almost half the price of the box storesVery satisfied customerI will be back in the future and purchase more products
"I am purchasing Brizo products for bathroomsI placed an order and then changed it times (within days), and KBA's customer service was flawlessThey assisted me by answering plumbing and product questions, as well as sending change orders each time I made the changesI will do business with KBA over and over again for items for my home improvement projectsThank you, especially to Nick, who was the person who gave me this excellent service."
KB Authority was not responsive to contact to cancel an order in a timely manner after multiple attempts to do so Customer and sales phone numbers went to voice mail without any response Due to their written policy of 25% restocking fees if not cancelled by a certain date, we made multiple attempts to cancel within the given time frame - both by email and by phone, leaving messages No call back or other recognition that our requests was received and they contend that no contact from us had been recorded or received Strange, because no product ever arrived at our address We were still charged a restocking fee with the statement that we never contacted them This seems to be a very unethical practice and very poor customer service People need to beware of this company
I placed an order for a product, which they did not indicate was out of stock or they could not receive from the manufacturerI had to personally contact a week later to get a shipping update since I hadn't been updated with any informationThe claimed they would get back to me that day, which they didn'tI had to contact them again, the following week for an update, which they said they'll check againWhen I finally got a follow up email, they indicated my order was backordered and the manufacturer didn't give them a date of when the item would be availableSo what did they do? They offer me the same item, saying they will receive from another warehouse not operated from them, and charge me more for it! Isn't this a stones throw away from a bait-and-switch?.I'm paraphrasing, but basically this is what they told me: "SorryWhat we sold you, we can't promise you'll actually get in a reasonable time, if everBut hey, let me tell you about another place we can get it from, but we're going to charge you more for it." If I didn't hassle them, they probably never would have updated me at allJust refund me back my money! If you have a project that follows a schedule, I wouldn't recommend use this companyAnd if you do, you better be riding them everyday so you actually know where your products are at
What a pleasure to work with a company that actually does what they are supposed to doAfter reading some reviews I was a little hesitant but then when you are spending thousands of dollars on your home Reno saving on kitchen and bathroom fixtures is very well neededThe kitchen items I ordered since I called KBAuthority and asked if they were in stock and how fast I can get the items so I quickly placed an order and within days I have my items at my door stepAfter my first order went perfectly smoothly I decided to tackle the second order which was for my bathroom project Since I'm not an expert at this and I needed some guidance I called KBAuthorityThe gentleman was very kind and patient I think we spent an hour on the phone just looking at different options and setting up different bathroomsNot only was he my sales rep I felt like I had my own designer there with meWe ordered a Fresca vanity that is just perfect this had to go by truck and we ordered Hansgrohe fixtures for the showerRight away I was told Hansgrohe items are special order and were 7-daysThe lead time was fine and before it shipped Customer service called me asked if I was ready for delivery The day after delivery the rep called me and asked if I received everything and if I was happyWell I definitely am I have never had such a great experience with a company and so glad to finally find this treasure
Ordered a replacement part for my kitchen faucet Was charged for the part immediately but didn't receive for almost two months Very hard to get in touch with themRepeated messages were left unanswered The part finally arrived, it was broken and KB Authority refused to replace it or give me a refund and said I now had to go through the manufacturer Do yourself a favor and call the manufacturer first Found out they (Grohe) had a lifetime warranty and would have replaced the part for free! Would have saved me $ My mistake, but still very unsatisfied with KB Authority
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My original complaint # [redacted] was filed and closed I have since called on three separate occasions to make inquiry regarding when my credit card would be credited the full amount of the orderI continue to get the run around and same response that they will process the refund and I should see something in the realm of a credit in 24-hoursThis has yet to occur and I will not consider this matter resolved until I have a full credit applied to my credit card without any restocking fees or other nonsense they may try to attach to this case At this point I simply would like to have my card credited so I can be done dealing with this entity that has done nothing to make this process easy In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Buying something like a bath vanity on line goes against my better judgement; but, I received a surprise, as my unit came to me exactly as promisedThe shipping container was more than adaquate and protected my vanity allowing no damage, inspire of foot prints on the top where a individual had used it to walk onI was also surprised as it arrived a day early
[redacted] placed an order with our institution on March ***, under P.O 14px;"> [redacted] The merchandise ordered was a Robern medicine cabinet and was delivered via UPS (tracking#: [redacted] ) on April ***, and it was accepted for in “Good Condition.” [redacted] contacted us and said that he wanted to return the merchandiseAlthough we generally do not accept returns on the Robern cabinets, we made an exception and provided [redacted] with an RMAThe RMA (attached above) includes an address for the returnee to ship the products to the right location [redacted] did NOT ship the merchandise to the address in the above RMA, he shipped to an old office we had that was nowhere on the documentWe explained to [redacted] *** that this was a big problem and one of our employees would have to drive to New Hampshire to obtain the goodsAt this point, there merchandise has not been returned out establishment and we cannot process a refund (less a restocking fee) until we actually have the merchandiseFirst off, we are a little bit confused as to why [redacted] sent the merchandise to the address in New Hampshire because we haven’t been there in over yearsAs you look through the documents, we provided the customer with an RGA with the address of our location to return the merchandiseOur employee drove from New York to New Hampshire this past weekend and was unable to discover any merchandiseThe employees in the area were asked if they have seen any packages, but unfortunately they did notDid [redacted] insure the shipment like we instructed? Another thing we noticed is that the merchandise he shipped back was lb’s, while the weight is supposed to be lb’s as seen in the original shipmentAt this point, the merchandise was returned to a located that we are not affiliated to and we are not in possession of the merchandise, we are also reluctant to believe that the actual cabinet was returned back to usIf the actual cabinet was not returned, it would make sense as to why the merchandise was shipped to an odd location, which goes against our instructions for [redacted] Please let us know how to proceed and we will be opening a case with the California attorney general because we believe that this is a by definition act of fraud
Good Afternoon, We have been in communication with the customer and have explained that there is a delay at the manufacturers facilityWe requested [redacted] to reach out to the customer and explain the situationIt looks like they called the customer [redacted] yesterday and explained exactly what was occurringJune is now okay waiting a little bit more to receive the merchandiseWe sincerely apologize for the delay and will continue periodically updating [redacted] on her orderWe will do absolutely everything to keep our customer satisfiedIf you have any further questions, please contact me immediately! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
had the most favorable experience with KB Authority from the first time I called to inquire re - pricing to receipt of my purchaseI had called numerous times before I purchased and had great customer service from MikeHe even offered me different options that would suit my needsAfter purchasing, I followed up re delivery and knew exactly when my items were comingThe best part of the shipment - I purchased shower doors and their warehouse in NH loaded it on a pallett for delivery and [redacted] trucking told me that protected the shipment, where most other deliveries arrive with broken glassI would purchase from them againThanks
I have been looking at a particular shower door that would finish off my master bath remodelI found the model I wanted, but could just not find the "right" price for meI came across KBAuthority and immediately found the right door at the right price, I was a little skeptical, but the door came as promised - well-packaged, on time, attentive driver called ahead to arrange deliveryBeautiful door at almost half the price of the box storesVery satisfied customerI will be back in the future and purchase more products
"I am purchasing Brizo products for bathroomsI placed an order and then changed it times (within days), and KBA's customer service was flawlessThey assisted me by answering plumbing and product questions, as well as sending change orders each time I made the changesI will do business with KBA over and over again for items for my home improvement projectsThank you, especially to Nick, who was the person who gave me this excellent service."
KB Authority was not responsive to contact to cancel an order in a timely manner after multiple attempts to do so Customer and sales phone numbers went to voice mail without any response Due to their written policy of 25% restocking fees if not cancelled by a certain date, we made multiple attempts to cancel within the given time frame - both by email and by phone, leaving messages No call back or other recognition that our requests was received and they contend that no contact from us had been recorded or received Strange, because no product ever arrived at our address We were still charged a restocking fee with the statement that we never contacted them This seems to be a very unethical practice and very poor customer service People need to beware of this company
I placed an order for a product, which they did not indicate was out of stock or they could not receive from the manufacturerI had to personally contact a week later to get a shipping update since I hadn't been updated with any informationThe claimed they would get back to me that day, which they didn'tI had to contact them again, the following week for an update, which they said they'll check againWhen I finally got a follow up email, they indicated my order was backordered and the manufacturer didn't give them a date of when the item would be availableSo what did they do? They offer me the same item, saying they will receive from another warehouse not operated from them, and charge me more for it! Isn't this a stones throw away from a bait-and-switch?.I'm paraphrasing, but basically this is what they told me: "SorryWhat we sold you, we can't promise you'll actually get in a reasonable time, if everBut hey, let me tell you about another place we can get it from, but we're going to charge you more for it." If I didn't hassle them, they probably never would have updated me at allJust refund me back my money! If you have a project that follows a schedule, I wouldn't recommend use this companyAnd if you do, you better be riding them everyday so you actually know where your products are at
What a pleasure to work with a company that actually does what they are supposed to doAfter reading some reviews I was a little hesitant but then when you are spending thousands of dollars on your home Reno saving on kitchen and bathroom fixtures is very well neededThe kitchen items I ordered since I called KBAuthority and asked if they were in stock and how fast I can get the items so I quickly placed an order and within days I have my items at my door stepAfter my first order went perfectly smoothly I decided to tackle the second order which was for my bathroom project Since I'm not an expert at this and I needed some guidance I called KBAuthorityThe gentleman was very kind and patient I think we spent an hour on the phone just looking at different options and setting up different bathroomsNot only was he my sales rep I felt like I had my own designer there with meWe ordered a Fresca vanity that is just perfect this had to go by truck and we ordered Hansgrohe fixtures for the showerRight away I was told Hansgrohe items are special order and were 7-daysThe lead time was fine and before it shipped Customer service called me asked if I was ready for delivery The day after delivery the rep called me and asked if I received everything and if I was happyWell I definitely am I have never had such a great experience with a company and so glad to finally find this treasure
Ordered a replacement part for my kitchen faucet Was charged for the part immediately but didn't receive for almost two months Very hard to get in touch with themRepeated messages were left unanswered The part finally arrived, it was broken and KB Authority refused to replace it or give me a refund and said I now had to go through the manufacturer Do yourself a favor and call the manufacturer first Found out they (Grohe) had a lifetime warranty and would have replaced the part for free! Would have saved me $ My mistake, but still very unsatisfied with KB Authority
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My original complaint # [redacted] was filed and closed I have since called on three separate occasions to make inquiry regarding when my credit card would be credited the full amount of the orderI continue to get the run around and same response that they will process the refund and I should see something in the realm of a credit in 24-hoursThis has yet to occur and I will not consider this matter resolved until I have a full credit applied to my credit card without any restocking fees or other nonsense they may try to attach to this case At this point I simply would like to have my card credited so I can be done dealing with this entity that has done nothing to make this process easy In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Buying something like a bath vanity on line goes against my better judgement; but, I received a surprise, as my unit came to me exactly as promisedThe shipping container was more than adaquate and protected my vanity allowing no damage, inspire of foot prints on the top where a individual had used it to walk onI was also surprised as it arrived a day early