Contacted Buyer on Dec29th and asked if she received package - her response was:Dec 29, 3:14pm"Yes, sorry, slammed here at work today I will get back with you tomorrow."We then spoke briefly about another concho option and I asked her what she thought of the hide her response was:Dec 29, 3:52pm"The hide I actually like I kind of want it mixed and my daughter likes as is...beading around the edges on the breast collar is out of alignment in several places and is down too far on one end so one of the bling pieces won't screw all the way in I want to talk to her about what she wants to do with it again before I send it back."To which then my response was: ( offered to fix anything needed etc.)Dec 29, 4:14pmOk send me pics of the beading where it's off and the one Concho I think needed a shorter screwlet me know ..KB Custom KreationsSent by [redacted] ***Dec 29, 4:15pmThose spots are set one by one so of course no place is ever perfect even crown wow some of there's are wayyyy off but I have a guide on my machine just send me pics and stuff and we'll fix it [redacted] then said "OK it was delivered late Frinight" ( ONE day late ) Nearly months went by before another message was received as of Dec .29th I thought she was sending this back and we were re-doing the set for her in the way she was supposed to explain to me but NEVER didFrom Dec29th to Feb10th NO messages were sent from either partyMy policy states ALL items must be returned back within days for repairs etc On Feb10th I received the following messages :" [redacted] ***Feb 10th, 12:22pmHello, I went ahead and had someone locally fix the items on the set As you know, the Christmas deadline wasn't met and the set wasn't built as I requested (but I do like it), am I to get a refund or?? [redacted] ***Feb 11th, 10:15amWhat I think is fair is either $refund or equal value in tack I do like this halter,,,what is the price on it? What else do you have in stock or suggest?"To which I replied :"Feb 11th, 10:44amThis needed to be taken care of within days as stated in my policies since you chose to keep the tack and say you like it I did offer the halter at first for being delayed but you never responded and let me know what was going on if you were keeping it or sending back to have redone let me do some thinking and talk to some maker friends and see what's fair however no refund will be givenUnder my about me section everything is stated."I then later agreed to make a halter for her that she requested (against my better judgement)I told her it would have to go in rotation of my regular ordersI had kept in contact w/ the customer since these messagesI received several threatening messages, threatening to contact a lawyer etc In my opinion she kept the orignial set, didn't contact me for nearly months after I more then happily was willing to resolve any issues immediately, I am not sure what responsibility it is of mine when customer agreed she was HAPPY with the item times, but still wants a refund just because it was ONE day late ?!? I do not do refunds, however as per my message of May am still willing to make the halter we agreed upon once I am completed with my regular orders that are due out from that time frame ( Feb-March ) I work on a 10/week Custom order turnaround here...I do have screen shots of the [redacted] conversation for any interested partiesI feel this complaint is invalid and unfair, as I have tried to resolve this matter amicably, even though I feel it's not right
Yes messages are date stamped - with the initial last message being Dec29th - through Feb10th with no response back from the customer about when she would be sending this set back to be replaced with what she says she originally wantedI have screen shots of a [redacted] conversation to prove this, I Didn't lie about anything it's right there in black and white - NO communication from buyer from Dec29th through Feb 10thCustomer also stated times she was HAPPY With the itemNo cash refund will be given, Halter will be made per customer specification and shipped ASAPI have several other screen shots where the customer tried to bargain, said she didn't want the halter that retails for $( said she can get made locally for $75) I had gone way above and beyond and have MANY MANY more screen shots of this conversation where I've tried to compensate this customer - however NO cash refund will be given, I simply am not equipped to offer cash refunds This started out as a free $pair of spur strap or a $pre-made breast collar, then escalated from $to $cash refundI don't offer cash refunds it is listed in more then once place IE website and [redacted] policies
Yes messages are date stamped - with the initial last message being Dec. 29th - through Feb. 10th with no response back from the customer about when she would be sending this set back to be replaced with what she says she originally wanted. I have screen shots of a [redacted] conversation to prove this, I Didn't lie about anything it's right there in black and white - NO communication from buyer from Dec. 29th through Feb 10th. Customer also stated 2 times she was HAPPY With the item. No cash refund will be given, Halter will be made per customer specification and shipped ASAP. I have several other screen shots where the customer tried to bargain, said she didn't want the halter that retails for $165 ( said she can get made locally for $75) I had gone way above and beyond and have MANY MANY more screen shots of this conversation where I've tried to compensate this customer - however NO cash refund will be given, I simply am not equipped to offer cash refunds. This started out as a free $50 pair of spur strap or a $100 pre-made breast collar, then escalated from $225 to $250 cash refund. I don't offer cash refunds it is listed in more then once place IE website and [redacted] policies.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[1. 11/25/2014 - (me) Can I get my order by Christmas - (yes, I can do that)2. 11/25/2014 - (her) I have 2 spots open, AFTER yours, I will have one......keep this comment in mind for later3. 11/25/2014 - (me) sent deposit4. 11/25/2014 - (her) No problem, you are great to work with5. 12/3/14 (me) - have you received material yet.....never answered6. 12/4/14 (me) Let me know when you get pattern, I wanted to see colors first (before she put it all together)...no response7. 12/5/14 (her)Is this something you wanted by Christmas? Sale was only good thru Jan...I respond...NO, definitely want by Christmas8. 12/5/14 (me) Did fabric come in yet? (never answered)9. 12/8/14 (me) Have you gotten anything in yet? 12/9/14...asked again...she responded...on its way10. 12/9/14 (HER) You're order is actually my very LAST Christmas order (refer back to number 2), guaranteed delivery by Christmas11. 12/15/14 (me) Have a sample yet? Can't wait...You will send out this week won't you....this is her BIG Christmas gift12. 12/15/14 (her) Yes, ABSOLUTELY, Guaranteed by Christmas if I have to over night it13. 12/15/14 (me) Do you have any of it together I can see?.....no answer14. 12/16/14 (me) Still no sample? (her) Not until Friday...I don't ever have much to show until I put it on the table, will ship Friday or Saturday Express mail15. 12/16/14 (me) just wanted to see the pattern (my goal was to verify we were on the same page,,,,never got this)16. 12/17/14 (me) Anything pieced for me yet? ....nothing...I followed up...I am worried about the Christmas deadline17. 12/17/14 (her) I will have together for you tomorrow....it will be there....I want to go over bling, etc. with you...WILL (she put in all caps) get there before Christmas...sorry but I have 20 orders I am piecing together (yes, she said this knowing I had a Christmas order), I will send and then we'll go over I will have 1000 questions for you then18. 12/17/14 - (me) I wanted to see pic of hyde before you started, I have no clue what it even looks like19. 12/19/14 - (her) She finally sent pic20. 12/19/14 - (me) How's it coming21. 12/19/14 - (her) Yes, I know you need order by Christmas, will ship tomorrow or Monday Express post, But you're GUARANTEED 100% for Christmas delivery (yes, she put in all caps)22. 12/19/14 - (me) reminded her it was Christmas time and shipping would be slower than normal23. 12/19/14 - (her) they even deliver parcels on Christmas day (yeah right)24. 12/19/14 (me) NOOOOOO don't say that25. 12/19/14 (her) matter of fact, I know they deliver Christmas day, we're good if I have to drive to meet you half way(yes, she said that)26. 12/22/14 (me) told her if she didn't have it at the post office, I knew I wouldn't get it27. 12/22 (her) Sorry, not online right now, rushing out to mail...I then reminded her she never even sent me a pic of it.28. 12/22 (her) she said you'll love it....she is getting angry with ME...I can't accomplish anything sitting on the computer, I understand your urgency29. 12/22 (her) Tracking number (which I believe was bogus, it never moved) then she said next day air guaranteed Delivery for Christmas Eve Day30. 12/23 (me) reminded her shipment never left....(her) It WILL (in all caps) be there, it is guaranteed....Ok, so I am tired of typing all this, you can see, over and over again I had this guarantee,,,,I got my item AFTER Christmas...she was apologizing, offering to try to sell it (which told me she still had it in her possession) and would recompense me, then started offering me other stuff. Yes, I didn't reply for a while because look above at all the broken promises. Also, I never received this halter we agreed upon or I would have shut up and moved on. It is mid JUNE....why does she think it is ok for her to take her time and do wrong but when I didn't respond for a little bit that means all bets are off. I have enough in writing to win a small claim on the entire price, I am not even asking for half. I don't want a halter because that deal was on the table and never happened. She posted on her page that all her January/February items were done, one of which was me...it wasn't done. I want this deal over with and I want $250. I don't think that is too much to ask for and I feel I have been more than patient.
Regards,
[redacted]
Contacted Buyer on Dec. 29th 2014 and asked if she received package - her response was:Dec 29, 2014 3:14pm"Yes, sorry, slammed here at work today. I will get back with you tomorrow."We then spoke briefly about another concho option and I asked her what she thought of the hide her response...
was:Dec 29, 2014 3:52pm"The hide I actually like. I kind of want it mixed and my daughter likes as is...beading around the edges on the breast collar is out of alignment in several places and is down too far on one end so one of the bling pieces won't screw all the way in. I want to talk to her about what she wants to do with it again before I send it back."To which then my response was: ( offered to fix anything needed etc.)Dec 29, 2014 4:14pmOk send me pics of the beading where it's off .. and the one Concho I think needed a shorter screw... let me know ..KB Custom KreationsSent by [redacted]Dec 29, 2014 4:15pmThose spots are set one by one .. so of course no place is ever perfect .. even crown wow some of there's are wayyyy off but I have a guide on my machine .. just send me pics and stuff and we'll fix it[redacted] then said "OK it was delivered late Fri. night" ( ONE day late ) Nearly 2 months went by before another message was received as of Dec .29th I thought she was sending this back and we were re-doing the set for her in the way she was supposed to explain to me but NEVER did. From Dec. 29th to Feb. 10th NO messages were sent from either party. My policy states ALL items must be returned back within 7 days for repairs etc. On Feb. 10th I received the following messages :"[redacted]Feb 10th, 12:22pmHello, I went ahead and had someone locally fix the items on the set. As you know, the Christmas deadline wasn't met and the set wasn't built as I requested (but I do like it), am I to get a refund or??[redacted]Feb 11th, 10:15amWhat I think is fair is either $225 refund or equal value in tack. I do like this halter,,,what is the price on it? What else do you have in stock or suggest?"To which I replied :"Feb 11th, 10:44amThis needed to be taken care of within 7 days as stated in my policies .. since you chose to keep the tack and say you like it .. I did offer the halter at first for being delayed .. but you never responded and let me know what was going on if you were keeping it or sending back to have redone .. let me do some thinking and talk to some maker friends and see what's fair however no refund will be given. Under my about me section everything is stated."I then later agreed to make a halter for her that she requested (against my better judgement).. I told her it would have to go in rotation of my regular orders. I had kept in contact w/ the customer since these messages. I received several threatening messages, threatening to contact a lawyer etc. In my opinion she kept the orignial set, didn't contact me for nearly 2 months after I more then happily was willing to resolve any issues immediately, I am not sure what responsibility it is of mine when customer agreed she was HAPPY with the item 2 times, but still wants a refund just because it was ONE day late ?!? I do not do refunds, however as per my message of May 28 am still willing to make the halter we agreed upon once I am completed with my regular orders that are due out from that time frame ( Feb-March ) I work on a 10/12 week Custom order turnaround here...I do have screen shots of the [redacted] conversation for any interested parties. I feel this complaint is invalid and unfair, as I have tried to resolve this matter amicably, even though I feel it's not right.
Contacted Buyer on Dec29th and asked if she received package - her response was:Dec 29, 3:14pm"Yes, sorry, slammed here at work today I will get back with you tomorrow."We then spoke briefly about another concho option and I asked her what she thought of the hide her response was:Dec 29, 3:52pm"The hide I actually like I kind of want it mixed and my daughter likes as is...beading around the edges on the breast collar is out of alignment in several places and is down too far on one end so one of the bling pieces won't screw all the way in I want to talk to her about what she wants to do with it again before I send it back."To which then my response was: ( offered to fix anything needed etc.)Dec 29, 4:14pmOk send me pics of the beading where it's off and the one Concho I think needed a shorter screwlet me know ..KB Custom KreationsSent by [redacted] ***Dec 29, 4:15pmThose spots are set one by one so of course no place is ever perfect even crown wow some of there's are wayyyy off but I have a guide on my machine just send me pics and stuff and we'll fix it [redacted] then said "OK it was delivered late Frinight" ( ONE day late ) Nearly months went by before another message was received as of Dec .29th I thought she was sending this back and we were re-doing the set for her in the way she was supposed to explain to me but NEVER didFrom Dec29th to Feb10th NO messages were sent from either partyMy policy states ALL items must be returned back within days for repairs etc On Feb10th I received the following messages :" [redacted] ***Feb 10th, 12:22pmHello, I went ahead and had someone locally fix the items on the set As you know, the Christmas deadline wasn't met and the set wasn't built as I requested (but I do like it), am I to get a refund or?? [redacted] ***Feb 11th, 10:15amWhat I think is fair is either $refund or equal value in tack I do like this halter,,,what is the price on it? What else do you have in stock or suggest?"To which I replied :"Feb 11th, 10:44amThis needed to be taken care of within days as stated in my policies since you chose to keep the tack and say you like it I did offer the halter at first for being delayed but you never responded and let me know what was going on if you were keeping it or sending back to have redone let me do some thinking and talk to some maker friends and see what's fair however no refund will be givenUnder my about me section everything is stated."I then later agreed to make a halter for her that she requested (against my better judgement)I told her it would have to go in rotation of my regular ordersI had kept in contact w/ the customer since these messagesI received several threatening messages, threatening to contact a lawyer etc In my opinion she kept the orignial set, didn't contact me for nearly months after I more then happily was willing to resolve any issues immediately, I am not sure what responsibility it is of mine when customer agreed she was HAPPY with the item times, but still wants a refund just because it was ONE day late ?!? I do not do refunds, however as per my message of May am still willing to make the halter we agreed upon once I am completed with my regular orders that are due out from that time frame ( Feb-March ) I work on a 10/week Custom order turnaround here...I do have screen shots of the [redacted] conversation for any interested partiesI feel this complaint is invalid and unfair, as I have tried to resolve this matter amicably, even though I feel it's not right
Yes messages are date stamped - with the initial last message being Dec29th - through Feb10th with no response back from the customer about when she would be sending this set back to be replaced with what she says she originally wantedI have screen shots of a [redacted] conversation to prove this, I Didn't lie about anything it's right there in black and white - NO communication from buyer from Dec29th through Feb 10thCustomer also stated times she was HAPPY With the itemNo cash refund will be given, Halter will be made per customer specification and shipped ASAPI have several other screen shots where the customer tried to bargain, said she didn't want the halter that retails for $( said she can get made locally for $75) I had gone way above and beyond and have MANY MANY more screen shots of this conversation where I've tried to compensate this customer - however NO cash refund will be given, I simply am not equipped to offer cash refunds This started out as a free $pair of spur strap or a $pre-made breast collar, then escalated from $to $cash refundI don't offer cash refunds it is listed in more then once place IE website and [redacted] policies
Yes messages are date stamped - with the initial last message being Dec. 29th - through Feb. 10th with no response back from the customer about when she would be sending this set back to be replaced with what she says she originally wanted. I have screen shots of a [redacted] conversation to prove this, I Didn't lie about anything it's right there in black and white - NO communication from buyer from Dec. 29th through Feb 10th. Customer also stated 2 times she was HAPPY With the item. No cash refund will be given, Halter will be made per customer specification and shipped ASAP. I have several other screen shots where the customer tried to bargain, said she didn't want the halter that retails for $165 ( said she can get made locally for $75) I had gone way above and beyond and have MANY MANY more screen shots of this conversation where I've tried to compensate this customer - however NO cash refund will be given, I simply am not equipped to offer cash refunds. This started out as a free $50 pair of spur strap or a $100 pre-made breast collar, then escalated from $225 to $250 cash refund. I don't offer cash refunds it is listed in more then once place IE website and [redacted] policies.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[1. 11/25/2014 - (me) Can I get my order by Christmas - (yes, I can do that)2. 11/25/2014 - (her) I have 2 spots open, AFTER yours, I will have one......keep this comment in mind for later3. 11/25/2014 - (me) sent deposit4. 11/25/2014 - (her) No problem, you are great to work with5. 12/3/14 (me) - have you received material yet.....never answered6. 12/4/14 (me) Let me know when you get pattern, I wanted to see colors first (before she put it all together)...no response7. 12/5/14 (her)Is this something you wanted by Christmas? Sale was only good thru Jan...I respond...NO, definitely want by Christmas8. 12/5/14 (me) Did fabric come in yet? (never answered)9. 12/8/14 (me) Have you gotten anything in yet? 12/9/14...asked again...she responded...on its way10. 12/9/14 (HER) You're order is actually my very LAST Christmas order (refer back to number 2), guaranteed delivery by Christmas11. 12/15/14 (me) Have a sample yet? Can't wait...You will send out this week won't you....this is her BIG Christmas gift12. 12/15/14 (her) Yes, ABSOLUTELY, Guaranteed by Christmas if I have to over night it13. 12/15/14 (me) Do you have any of it together I can see?.....no answer14. 12/16/14 (me) Still no sample? (her) Not until Friday...I don't ever have much to show until I put it on the table, will ship Friday or Saturday Express mail15. 12/16/14 (me) just wanted to see the pattern (my goal was to verify we were on the same page,,,,never got this)16. 12/17/14 (me) Anything pieced for me yet? ....nothing...I followed up...I am worried about the Christmas deadline17. 12/17/14 (her) I will have together for you tomorrow....it will be there....I want to go over bling, etc. with you...WILL (she put in all caps) get there before Christmas...sorry but I have 20 orders I am piecing together (yes, she said this knowing I had a Christmas order), I will send and then we'll go over I will have 1000 questions for you then18. 12/17/14 - (me) I wanted to see pic of hyde before you started, I have no clue what it even looks like19. 12/19/14 - (her) She finally sent pic20. 12/19/14 - (me) How's it coming21. 12/19/14 - (her) Yes, I know you need order by Christmas, will ship tomorrow or Monday Express post, But you're GUARANTEED 100% for Christmas delivery (yes, she put in all caps)22. 12/19/14 - (me) reminded her it was Christmas time and shipping would be slower than normal23. 12/19/14 - (her) they even deliver parcels on Christmas day (yeah right)24. 12/19/14 (me) NOOOOOO don't say that25. 12/19/14 (her) matter of fact, I know they deliver Christmas day, we're good if I have to drive to meet you half way(yes, she said that)26. 12/22/14 (me) told her if she didn't have it at the post office, I knew I wouldn't get it27. 12/22 (her) Sorry, not online right now, rushing out to mail...I then reminded her she never even sent me a pic of it.28. 12/22 (her) she said you'll love it....she is getting angry with ME...I can't accomplish anything sitting on the computer, I understand your urgency29. 12/22 (her) Tracking number (which I believe was bogus, it never moved) then she said next day air guaranteed Delivery for Christmas Eve Day30. 12/23 (me) reminded her shipment never left....(her) It WILL (in all caps) be there, it is guaranteed....Ok, so I am tired of typing all this, you can see, over and over again I had this guarantee,,,,I got my item AFTER Christmas...she was apologizing, offering to try to sell it (which told me she still had it in her possession) and would recompense me, then started offering me other stuff. Yes, I didn't reply for a while because look above at all the broken promises. Also, I never received this halter we agreed upon or I would have shut up and moved on. It is mid JUNE....why does she think it is ok for her to take her time and do wrong but when I didn't respond for a little bit that means all bets are off. I have enough in writing to win a small claim on the entire price, I am not even asking for half. I don't want a halter because that deal was on the table and never happened. She posted on her page that all her January/February items were done, one of which was me...it wasn't done. I want this deal over with and I want $250. I don't think that is too much to ask for and I feel I have been more than patient.
Regards,
[redacted]
Contacted Buyer on Dec. 29th 2014 and asked if she received package - her response was:Dec 29, 2014 3:14pm"Yes, sorry, slammed here at work today. I will get back with you tomorrow."We then spoke briefly about another concho option and I asked her what she thought of the hide her response...
was:Dec 29, 2014 3:52pm"The hide I actually like. I kind of want it mixed and my daughter likes as is...beading around the edges on the breast collar is out of alignment in several places and is down too far on one end so one of the bling pieces won't screw all the way in. I want to talk to her about what she wants to do with it again before I send it back."To which then my response was: ( offered to fix anything needed etc.)Dec 29, 2014 4:14pmOk send me pics of the beading where it's off .. and the one Concho I think needed a shorter screw... let me know ..KB Custom KreationsSent by [redacted]Dec 29, 2014 4:15pmThose spots are set one by one .. so of course no place is ever perfect .. even crown wow some of there's are wayyyy off but I have a guide on my machine .. just send me pics and stuff and we'll fix it[redacted] then said "OK it was delivered late Fri. night" ( ONE day late ) Nearly 2 months went by before another message was received as of Dec .29th I thought she was sending this back and we were re-doing the set for her in the way she was supposed to explain to me but NEVER did. From Dec. 29th to Feb. 10th NO messages were sent from either party. My policy states ALL items must be returned back within 7 days for repairs etc. On Feb. 10th I received the following messages :"[redacted]Feb 10th, 12:22pmHello, I went ahead and had someone locally fix the items on the set. As you know, the Christmas deadline wasn't met and the set wasn't built as I requested (but I do like it), am I to get a refund or??[redacted]Feb 11th, 10:15amWhat I think is fair is either $225 refund or equal value in tack. I do like this halter,,,what is the price on it? What else do you have in stock or suggest?"To which I replied :"Feb 11th, 10:44amThis needed to be taken care of within 7 days as stated in my policies .. since you chose to keep the tack and say you like it .. I did offer the halter at first for being delayed .. but you never responded and let me know what was going on if you were keeping it or sending back to have redone .. let me do some thinking and talk to some maker friends and see what's fair however no refund will be given. Under my about me section everything is stated."I then later agreed to make a halter for her that she requested (against my better judgement).. I told her it would have to go in rotation of my regular orders. I had kept in contact w/ the customer since these messages. I received several threatening messages, threatening to contact a lawyer etc. In my opinion she kept the orignial set, didn't contact me for nearly 2 months after I more then happily was willing to resolve any issues immediately, I am not sure what responsibility it is of mine when customer agreed she was HAPPY with the item 2 times, but still wants a refund just because it was ONE day late ?!? I do not do refunds, however as per my message of May 28 am still willing to make the halter we agreed upon once I am completed with my regular orders that are due out from that time frame ( Feb-March ) I work on a 10/12 week Custom order turnaround here...I do have screen shots of the [redacted] conversation for any interested parties. I feel this complaint is invalid and unfair, as I have tried to resolve this matter amicably, even though I feel it's not right.