K&B HVAC Services, LLC

On 7/12, K&B was assigned as our contractor through American Home Shield, our home warranty company, to come out and fix a problem with our HVAC unit which was leaking water and not cooling as efficiently as it should.

The company pushed needing a new HVAC unit eventually because ours was no longer produced therefore replacement parts would be hard to find if we ever needed them down the road and the refrigerant used on it is expensive. However, the current issue of the unit was due to low refrigerant and adding 2 pounds of it would fix the problem we had with our unit and it would go back to cooling itself. The technician poured the gas into our system and then took scalding hot water and poured it directly onto our frozen evaporator coil which created a thermal shock and combusted the entire coil causing hazardous r22 gas to leak everywhere into the basement. The technician put electric tape around the hole and said now we need a new unit. Upon investigation it’s clear that the hot water created the combustion and when he did that, he caused the entire coil to snap which is something you do not do with frozen coils. Licensed and experienced technicians will tell you that. Due to this technicians lack of experience and negligence, he caused our working unit to be completely broken and unusable. He took no accountability for repairing this for us or doing what he should do to ensure his customers are not stranded without AC in record high summer temperatures. The owner of this company refused to tell the warranty company that his technician was liable for the damage to our unit making it difficult for us to get any costs covered. What was a non emergent issue which was going to cost us a couple hundred dollars per K&B's quote for replacement R22 Freon is now thousands of dollars and urgent. K&B knowingly caused damage to our property and is taking no responsibility or actions to remedy it. He damaged $6,000 worth of my property