KBAA LLC

There was no agreement, verbally or in writing, to put down floor tile in the laundry room while the filter system and drywall was installed
Landlord was not sent a photo of the storm door framing The only photos received were of the original storm door that was replaced
Landlord was not informed of a damaged bathroom exhaust vent or window screen The conversation on May 23, was about grass cutting, not a vent or screen It is documented
In regards to the motiming, Tenant told Landlord that he was waiting for his moving truck to arrive from out-of-state before moving in
Per a direct conversation with the Tenant next door to subject property, he is looking for another place because the electricity bill has gone up $50/month due to the filtration system we added The cost to each Tenant is $25/mo
Landlord has been responsive to the Tenant's requests, despite the fact they they have often been rude, inflammatory and offensive On voicemail, in writing and in person Tenant has referred to Landlord who is a cancer survivor and stroke patient as "an it, slow, rded..." despite the fact that he was told at least twice about the Landlord's disability
Tenant has not given the Landlord a receipt for the flooring that was purchased In April, Tenant was told that the Landlord cannot reimburse the Tenant for the flooring unless a copy of the invoice from Lowe's or credit card statement was provided to the Landlord
As of June 9, 2014, the June rent is Past Due
As of June 9, 2014, the utilities due on June 1, are Past Due

Repairs and maintenance are not being performed in a timely fashion. I have asked that the lawn be mowed a month ago... have even called city code enforcement and the lawn is still not being mowed. Also I requested a repair to my bathroom exhaust fan, and a replacement screen for my dining room...

window that was mangled by their previous tenant and have received no response about either for 10 days now. Also I was presented with a non smoking lease, there is an upstairs tenant that chainsmokes indoors and since the heating system is shared in this duplex, I am awakened every morning still(3 MONTHS HERE NOW) at about 5:30 to the smell of cigarettes in my bed. Landlords still allow this other tenant to smoke indoors even though this other tenant is living in the unit with no lease month to month, and my lease CLEARLY states that this is a non smoking property.
I would like to have repairs done here in a timely fashion... 3-4 days at most... also I would like some of my $750 a month refunded for having to clean, purchase Febreeze and candles, and deodorizing product. Also would like some of my rent refunded because these are things I was told would be fixed at the end of februaryand haven't seen property owners for 2 1/2 months. Also, since having to run an air filter and plasma filter now 24/7 has greatly increased the electricity bill to clear up 2nd hand smoke... in my non smoking property... especially since I don't smoke... pretty unfair that I have to pay for energy to filter out what my lease specifically states should not be in this property....

Complaint: [redacted]
I am rejecting this response because:
I did not verbally abuse any repairman. He was an hour late, then he looked at the repair and said he needed supplies. He then did not return for 4 1/2 hours. He looked at everything again and said that he would have to come back the next day. I simply registered my disappointment that I was told it would be finished that day and now I would have to be inconvenienced yet another day. I was also told that simple floor tiles would be put in the laundry room. 
    I have even sent photos to the LL showing the damage that was is the door frame from previous storm doors blowing off. Repairs have not been properly made. The door frame where the hydraulic frame is screwed in is completely shattered wood. And there is no airtight seal at the bottom threshold either, which is what will keep causing the door to blow off again and again. The screws bend from the hydraulic being screwed into shattered wood. After some usage hydraulic arm became bent. the integrity of the shattered wood worsens, causing a gapo in the gap of the door. The door FRAME itself needs to be repaired properly. Claims about my liability are also rather insulting considering the fact that this LL has never once inspected any repairs that have been made or present when contractors are here or finish work. And due to the fact that I have done an immense amount of work inside an out of this property myself and take care of my expensive things very well and have spent a considerable amount of my own money improving the property. 
 I am fairly certain that the drywaller that eventually came after 1 1/2 months after the beginning of the lease damaged the bathroom exhaust vent. I have requested repairs on that and I have requested that a screen for a window be replaced that was mangled by previous tenant. Both these requests were made on may 23rd and have been completely ignored. I also tried to call and LL does not answer anymore or return calls. 
  Smoke in my home is a nuisance. I am a chronic bronchitis sufferer. Second hand smoke has hospitalized me twice in my life. I have a legal binding agreement that states this is a non smoking property. Having to deal with smoke in my house is a nuisance, just like loud noise late at night, or any other nuisance cause by another tenant, only smoke in my home could have very serious health implications for me. Not dealing with a nuisance caused by another tenant is, according to my attorney, a breach of my right to quiet enjoyment. If a tenant is creating a nuisance for another tenant, pretty sure it is a LL's obligation to address it. Smoking on the property needs to cease, as it states in our legal binding agreement. I have been complaining about it for months. It wakes me up any time between 4:30 am and 6am most mornings as he works early and smokes above my bedroom early in the morning.  The hvac system upon move in had an intake ONLY upstairs which pulled second hand smoke from the smokers unit, and with shared forced air heating, blew it into every vent in my home. There was no return air intake in my unit. These repairs were made by LL because I stated that I would absolutely not move in or live here with second hand smoke. The true severity of the stench was not really explained to me when I signed the lease. I was unable to use the heat for nearly half a month because of it. I had to buy a $40 space heater from walmart to keep warm while I painted even. It still seeps through the utility room, door and window frames, closets, and lighting fixtures. I don't see what the big problem is with enforcing the non-smoking property rule as it states in my lease. I have spent hundreds  on Febreeze, candles and deodorizing to try to achieve just a neutral smell in here.
  I was told by [redacted] when I viewed this place that work was being done, on Friday Feb 28th I was asked when I wanted to move in. March 1st. I was told that they needed the weekend to clean the place out. I paid $109 a night to stay at a hotel for 2 more nights. The unit was not clean. Filthy in fact. bugs in light fixtures, splatters on walls, kitchen cabinet doors unattached, dirty rotten filth pouring out of the back of the refridgerator, filthy bathroom and toilet, as well as other cleaning horrors too numerous to name. Nothing was done that weekend. Cleaning supplies cost me over $100. There were also several large pieces of very filthy furniture that had not even been removed. I had to drag it all outside myself and have it sitting on the patio for nearly a month until it was finally removed. I was told that a simple inexpensive floor would be put in my utility room also. Still hasn't happened. Upon move in I did all the repainting, cleaning, and even laid laminate flooring by MYSELF! No help was even offered by LL to get the place ready. They also assumed I was paying for half of the paint since I selected colors and did all the driving to Lowe's 27 miles away! many trips and mileson my car to repaint over all the smoke and grime on the walls and ceiling here.     I had to stay an extra weekend in a hotel and pay an extra month rent at my old apartment $750 as I could not finish cleaning, painting, flooring by myself enough to put furniture in until the 16th of March! [redacted] asked me on the 14th March as I was hauling 500 sq ft of laminate flooring to be in stalled on Saturday the 15th if I wanted to go skiing?!?! No help was even offered on the demo of the previous filthy carpeting I was told would be removed. I spent that Friday night Pulling up the carpet myself and then Saturday paid a  skilled friend $200 to bring his tools and help install. Tenant upstairs doesn't even have a lease and told me himself that he refuses to sign one and is actually looking for somewhere else to live. I don't see the problem with making the property a non- smoking property as it states in my lease. Again a lot of claims were made when I viewed this unit by [redacted], not [redacted]. I actually have only seen her one time at this property in over three months. I was also told by him that work would be done and the property would be cleaned up. I had to withhold my last rent check to get them to do anything here. Moldy insulation hanging from laundry room ceiling, and a lighting fixture that they were aware of for a month that had fallen on me while painting because it was only attached to the ceiling by kitchen grease, second hand smoke stains and coarse curly hairs that had been blown through the heat vent. 
    [redacted] was here one Sunday afternoon with only 1 1/2 hour notice to weed and feed the lawn. For 4 /12 hours. In which time he was tremendously rude to me, hollered at my dog, and caused me to cancel my birthday barbecue because I wouldn't have my guests subject to the rudeness. This is the first time I have seen LL since beginning of April. There are stacks of woven wood fencing boards with nails and such laying in piles around the yard that I was told would be cleaned up. They haven't been touched. Also the exterior of this house has not been repainted. There is a little paint under ONE awning that the upstairs said was all that was done last summer.  There are also 2 dead Trees hanging over the house that pose a danger over which the upstairs tenant has expressed concern. 
   As soon as my lease was signed...well, as soon as my moving truck arrived from ST Louis 1000 miles, and $7479 later, all work around here stopped. The hvac was done before because I threatened to back out of the lease if I was going to have to smell smoke when I wanted heat. To get the LL to repair the ceiling as promised and the door and the lighting fixture dangling from my kitchen for a month which they were well aware of, I actually had to withhold April's rent check!! A lot of promises were made by [redacted] and I don't really think they were all really communicated to [redacted] or they were just forgotten or he was just trying to sell the place to me. Also I feel its rather disrespectful and rather ungrateful that every time something falls apart here that LL tries to, even if passively aggressively, accuse me of liability for damages, when [redacted] also told me that this place was kinda falling apart and  a "fixer upper", and considering the amount of work I have done here.. far above and beyond what any tenants would have done. 
  Attached are photos of the "repair" the the door. As you can see, there are gaps in the top and bottom of the door big enough to see light through even. Also you can see how damaged the frame is and the hydraulic as well. This need to be corrected properly. My bathroom exhaust fan needs to be repaired and made to work properly and the dining room screen needs to be replaced as per requested on May 23rd. And the smoking inside the property needs to cease. My attorney advised me to go through these proper channels first and if LL doesn't step up to the plate and correct nuisance and make repairs that I should pursue this issue in small claims court. I have been a renter for 22 years now, and honestly I have to say that this is one of the worst rental experiences I have ever had.
Regards,
 [redacted] j. [redacted] IV

Case ID [redacted].  Customer’s Statement of problem in Black (as written by customer.)  Response in Red.
Storm door was blown off in a windstorm and I am on day 6 of requesting repair.  For 2 days my landlord hasnot even returned a text or call.  Landlord spoke with the tenant on May 18, the day it happened.  Landlord called the person who installed the door just weeks before to arrange for it to be repaired.  He was out of town but fixed it immediately when he returned on May 24.  He said that thenew door was damaged by high wind because it was likely left open partially. While the tenant might have caused the damage to the door by not closing it completely, we did not charge him for the repair. 
 
 There is dust and debris and leaves and treeseeds blowing under the door and I am an allergy sufferer.  Tenant likes fresh air, and with the absence of  screen door likely had the wood door open, allowing debris to blow in.  The screen door was repaired as soon as possible, in 7 days.
 
This building is also supposed to be a non-smoking property and non smoking is being enforced with upstairs tenant.  I am also allergic to cigarette smoke and have to deal with secondhand seepage through the house.. it actually wakes me up in the morning.  This property was not advertised as a non-smoking property (I can supply a copy of the ad.)  When the tenant was first shown the property, he was also shown the unit air filtering system.  At that time, it was explained to him that the tenant upstairs smokes.  After the new tenant moved in, he complained about the smoke smell.  Landlordimmediately (same day) hired an HVAC specialist to add a hepa filter system and a drywaller to surround and seal the ductwork between the two units so that smoke no longer goes through.  The cost toLandlord was approximately $2,000.  It took an extra week to complete the drywall work because the tenant verbally abused and insulted the first contractor the Landlord hired, and he walked off the job.  We had to find another drywaller.
Desired Settlement:
Repairs need to be made to this property in a timely fashion as per LL obligations.  Maintenance of the property need to happen too.  Landlord has allowed this property to become a blight by not performing maintenance and they need to start fulfilling their legal obligations to their tenants.  The Landlord has owned this property since June of 2013.  In that time, the grounds have been cleaned up, the exterior has been re-painted, inside cabinets stained, new storm door, stove/oven and dishwasher, added HVAC system.  Present Landlord would agree that the person who owned the propertypreviously did not conduct routine maintenance.  Present Landlord is making improvements on a regular basis.