KBC Remodeling Services

*** - Im happy to help when you get back in townPlease call or text my cell directly at ***I will likely be in *** in NC for procedures the 28th and 29th of this month and at least 10th and 11th of next monthThanks!

Sorry we have not gotten back to you, things have been a bit crazyWe are happy to do whatever we need to to make any situation right I am unaware of any part of the job that was never finishedIf the lines have settled we can absolutely do a little sand topdressing in those areas to bring the
grade back up to evenIm perfectly happy to fix anything on site if that needs to be done.Not sure if this fell through the cracks or whatI do remember the guys mentioning it, and even putting bags of sand on a truck one morning last falli was under the impression it was completed thenLet me know what we need to do

Mrs *** was a customer of ours for most of seasonWe never heard of any problems until she canceled service due to our mowers 'tearing up her yard'In every comunication (via phone calls) since then she has been one of the rudest customers and people I have ever talked
to. She will not let me try to explain to her what the issue would have been. As you can see on the Customer History Report, we mowed the property a total of timesShe claims we used too large of equipment but we use industry standard Exmark 36' mowers which she never raised any issue of before she canceled serviceThe week of her canceling we did have a good bit of rain, and as you can see in the picture "***2" she has a natural swell that runs through her back yardThe guys mowed the yard that day from the right side to the left if looking at the house from the road and they said that everything was perfectly dry until they made it to the porch area where it was a little more soft than normalThey stated there were a few tire marks but nothing that needed new sod or anything. After contacting her to try to explain what happened shortly after she canceled she said I was just making excuses and she would not stop yellingAt that point I told her instead of coming back to her property (since she would not let me explain what my remedy would be - lightly filling in any exposed area with sand for the Bermuda to quickly fill back in) I told her I would credit her last mow since she was not happy with that serviceYou can see this on the bottom of the "***" fileIt clearly shows where invoice #*** went out and shows the charge of $for the last mow on 8/where you can clearly see all other mow dates were billed at the regular rate of $45. I was more then happy to not charge her for a service she was not 100% satisfied with, and I'm also ALWAYS more then happy to fix any issue that comes up with my services or productsHowever, I was not going to be yelled at and continually cut off and I was also not going to subject my crew to that kind of treatment on her property or my office staff to that treatment any more on the phoneHowever, I do feel I am still owed (and still should be paid) for services before then in which no issues were brought up for. If you follow the "***" file from top to bottom it lists every invoice from the start of her account with a description of service, followed by all payments, how the payment was made, the check number (if applicable), and so onYou can clearly see after her $payment for invoice #*** that she went invoices before making another paymentThat payment she made only covered one of the previous three invoicesThen she stayed behind until canceling her accountAs I previously stated (and can be seen on the report) I already took the charge off for her last service she was not happy with, but I do feel as though I am owed for the services earlier in the year which she still owes for. In ***'s statement she also claims both that I am rude (the owner of the company) and that she wants "harassing" phone calls to stop as well as that she is being charged for services not renderedThere have been a total of phone calls to date to try to collect on money we are owedBoth myself and *** (my mother who works in the office) have been the ones to call and we both have been yelled at, cut off, and talked to in a way that I would never speak to anyone likeI have never raised my voice, said anything out of turn, or tried to cut her offWhile I have been extremely patient and listened to everything she had to say (or yell) every time she cut me offAs far as the services not rendered, I hope you can tell that we keep meticulous records of the work we do, as well as payments receivedI would never charge for a service that was not completed and all my crew leaders also have a company APP on their phone which they clock into each property and take a picture (which is time stamped and dated) of each property after they are done to show it is completeI have included the pictures from May 6th and May 20th (the dates I think she missed payment on) Those dates the crew left the property at 4:and 5:50 respectivelyYou can also see the first two pictures that were taken of the area immediately after my last phone call with her which shoes minimal tire marks which will be filled in with grass this coming season even if nothing is done to the area. At this point (especially since myself and my employees were treated so rudely) I still feel that I need to be paid for services renderedMy offer to sand and seed any small areas still stands if she gives me permission to access her property for it and I feel that between me fixing the issue at the property (which I was always willing to do) and also not charging her for that service is very fair for her, while me getting paid for the work we performed earlier in the season is fair for me Thank you *** for your help, I look forward to resolving this matter. Best regards*** ***GLCS (Owner)864-***GreenvilleLawnCareService.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
II fully expect a conversation per your response  I will contact you upon my return to the US and before your trip to [redacted]   I look forward to resolving this issue 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11575198, and find that this resolution is satisfactory to me.
Sincerely,
Curtis [redacted]