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KBS Building Systems

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KBS Building Systems Reviews (2)

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I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The tub is defective and needs to be replacedTwice repair person has come and it has continued to crackThe linoleum was reported back in November of which I have documentationThis also proves that things that should of been in my file aren'tAs the customer, I'm being punished for items that were directly reported to KBS Technicians but they didn't follow through on my behalf and/or their internal service manager turnover problems. The door bell has never workedThey dropped off a new doorbell at my door, which I installed myself as their idea of a fixThe KBS Technicians fiddles with the replacement and said they had no clue what was wrong with itThe KBS Technician also stated they would be back to fix it along with the issue with the desk that was reported to them directlyThe KBS technician also said he would escalate the tub as high prioity issue which also never happened or went into my fileI was led to believe I could report issues directly to the technicians in order to get work doneApparently, I'm being held accountable and punished for their own technician's inability to follow through and/or internal customer service issuesAlso reported to the KBS technicians were two other cabinet door problems that they said they would take care of but never didKBS needs to realize that stuff that should of been reported by their own technicians they should be responsible forI as the customer have no control over their workers and what KBS puts in my file periodHolding me accountable for their own internal issues is unfair as well as poor customer serviceIn addition, KBS along with *** agreed to year endKBS sent KBS technicians to fix , get measurements, and list of what they needed to doThe KBS Technicians came and took down all the information but weeks went by without any contact or follow-up*** the most recent service manager also verbally apologized for not having the information from that year end site visit and agreed to do these said fixes until the project manager from *** whom I purchased the KBS home through got into disagreement about another issue that had nothing to do with KBSThe contractor decided not to complete their portion of fixes regardlessKBS decided to jump on board with *** position regardless of the verbal agreement madeKBS had intent to make agreed fixes by coming for the site visit and KBS Techs agree to fixes as well as Service Manager speaking with me verbally over the phone and agreeing that they would take care of itRegards,
*** ***

We did service Mr [redacted] home in 1/8/15 and replaced 2 cabinet doors and a peninsula backer panel. We have signed paperwork from the customer showing that he accepted the work as complete. We returned to customers home 2/3/15 and replaced his doorbell. We have no documentation during his 1 year...

warranty period about the linoleum or wall face places needing to be serviced. The only additional item that we had documented back in 11/14 as an issue was a crack in his bathtub unit and we sent our a repairman and completed this repair in October 2015.

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Address: 300 Park St, South Paris, Maine, United States, 04281-6417

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