KC & Associates

The complainant reported an incident on one of the HOAs we manage in the City & County of Denver Upon receipt of the information, including the exact location of the alleged incident, it was reported to our client's insurance carrier Through numerous emails to the complainant asking for specific information to file the insurance claim, he was informed that it is in the hands of the HOAs insurance company and that he would be notified by their claims adjustor once they have reviewed all of the information and emails we sent them As the managing agent, we are only the intermediary and will forward both parties information as it is received by us; to the complainant and to the insurance carrier We don't have a claim number to give him to date as we have not received one, or contact information on who the claims adjustor will be Additionally, the complainant reported maintenance issues which were reviewed by both the HOAs on-site maintenance staff and the City & County of Denver personnel Both found no issues as reported He should await a call or contact from the HOAs insurance carrier/claims adjustor

Initial Business Response / [redacted] (1000, 6, 2015/09/18) */ The complainant reported the garage water issue to our office/manager on July After going through the approval process via the Board of Directors, the garage was sealed by a contractor in September When water was reported again by the complainant, the Board approved another sealing of both inside, outside and the backside the garage in October of Once again, the water came back and the Board then, following two complete sealing of both inside and outside the garage, discussed with an engineering firm this situation and possible remediation which included, per the engineer and plans, a French drain to be installed behind the bank of garagesThe Manager met with the complainant again on February outlining the proposed workIn May via email the complainant denied the HOA access to his garageMoving forward, the Board proceeded with installing a French drain on the outside along this entire bank of garages on May 30, No water was reported in June 2015; water stoppedThen recently it was disclosed that a small amount of moisture was reported on the inside of the garage, and the Board of Directors approved another French drain to be installed inside the garage by a contractor, per engineer recommendationThis work was approved two weeks ago by the Board of Directors and is scheduled for repair on October 28, There will be no apology from the manager based on this complainant's rude behaviorThe manager did not call him 'names'However, the complainant is always welcome to attend the Association's monthly meetings held in their clubhouse to report directly to the Board his concernsMeetings are posted on the Association's web portal listing day and meeting time for each meeting, as there is an Open Forum for owners to address any issue they have directly with the Board of DirectorsThe last Board meeting that the complainant attended was in February As for the satellite dish/tree complaint, according to [redacted] TV who is the contractor for the communities centralized satellite dish system; there is a satellite dish on each building within the community, three stories up on the roof peak [redacted] TV has been out to review the tree 'blockage' report and found that there is no evidence of any tree blocking their signals (reported to our office), nor has our office received any complaints from the other residents in the building of non-access, or lack of receptionAs [redacted] TV is in charge of the dish system, the Association has no authority to relocate a dishAdditionally, while the manager tried to solve the satellite dish reported by the complainant by calling [redacted] TV, and staying on the phone with a [redacted] TV supervisor for over an hour and a half, the manager was informed by [redacted] TV that the address given to them for the complainant didn't match their records for service to that unit locationNeither the Management Company nor the Board of Directors for the Association has control over the satellite dish serviceIt is a service that many within the community use; however, some also have cable and their own dish services [redacted] TV was requested to again check the dish location for reception, and advise our office if a tree is hampering reception in any way While the complainant called on 9/10/indicating to 'let's close the case', I felt it was warranted to express our opinion and answer this 'complaint' to the Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) water in garage was initially reported to [redacted] before 6/18/(email attached to complaint)I did refuse entry to my garage after contractors had been out all claiming the same that a French drain was needed to fix the problem (I got tired of hearing the same answer and no work being done and they don't need entry to install a drain behind my garage)The only thing done so far for the garage is tying the gutters togetherPer [redacted] at contacting company NO French drain has been installed as [redacted] claimsThe "Small amount of moisture" is a fairly large puddle taking up about 30% of the garage sometimes actually flowing! The French drain to be installed in my garage in the wrong angle of attack they need to install a drain behind the building removing the existing sidewalk to properly fix the issueA French drain in my garage does not STOP the water from coming in The manager [redacted] called me a "Complainer" whether he thinks this is name calling or not its rude to do to customersNot everyone has time to attend meetings with work and all but I'll be there tonight As for the Satellite dish 1) its not at the peak of roof as claimed but rather at first floor height on the south end of the building(this just proves how much the HOA is trying to solve this) 2) According to my conversation with [redacted] just this morning [redacted] never called how could they have told him they didn't see the blockage 3) the accounts name is in [redacted] Malone my roommate are you aloud to contact [redacted] about my account privacy laws and all? 4) I've spoke with the some of the other residents, they don't have tv service at allI've attached a picture of the dish and tree as well 5) My HOA contract says all services are to be kept free of obstruction by the HOA Final Consumer Response / [redacted] (4200, 12, 2015/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) One last problemCan you please provide proof and results of my buildings water pressure having been tested? With all the issues I've been through I don't trust that I've been told the truthEspecially since my plumber tested the PSI to spike over Final Business Response / [redacted] (4000, 29, 2015/12/08) */ We will seek approval from the Board of Directors to obtain the information he has requested on the water pressure for the building in question and submit the response directly to the complainant via email upon receipt of the information

Complaint: ***
I am rejecting this response because: I won't pursue this any longer. Just wanted to point out #looked at the ticket and read the response Still don't know whom to contact No address or phone number for board. Yet you have my paperworkI rec'd no call. #A note was in my windshieldIt stated I got paid on the 16th and would get a tag that day and indeed I did. To tow it the night before-mean spiritedPeriod
Sincerely,
*** ***

The complainant reported an incident on one of the HOAs we manage in the City & County of Denver.  Upon receipt of the information, including the exact location of the alleged incident, it was reported to our client's insurance carrier.  Through numerous emails to the...

complainant asking for specific information to file the insurance claim, he was informed that it is in the hands of the HOAs insurance company and that he would be notified by their claims adjustor once they have reviewed all of the information and emails we sent them.     As the managing agent, we are only the intermediary and will forward both parties information as it is received by us; to the complainant and to the insurance carrier.  We don't have a claim number to give him to date as we have not received one, or contact information on who the claims adjustor will be.     Additionally, the complainant reported maintenance issues which were reviewed by both the HOAs on-site maintenance staff and the City & County of Denver personnel.  Both found no issues as reported.  He should await a call or contact from the HOAs insurance carrier/claims adjustor.

Initial Business Response /* (1000, 6, 2015/09/18) */
The complainant reported the garage water issue to our office/manager on July 2014. After going through the approval process via the Board of Directors, the garage was sealed by a contractor in September 2014. When water was reported again by...

the complainant, the Board approved another sealing of both inside, outside and the backside the garage in October of 2014. Once again, the water came back and the Board then, following two complete sealing of both inside and outside the garage, discussed with an engineering firm this situation and possible remediation which included, per the engineer and plans, a French drain to be installed behind the bank of garages. The Manager met with the complainant again on February 2015 outlining the proposed work. In May 2015 via email the complainant denied the HOA access to his garage. Moving forward, the Board proceeded with installing a French drain on the outside along this entire bank of garages on May 30, 2015. No water was reported in June 2015; water stopped. Then recently it was disclosed that a small amount of moisture was reported on the inside of the garage, and the Board of Directors approved another French drain to be installed inside the garage by a contractor, per engineer recommendation. This work was approved two weeks ago by the Board of Directors and is scheduled for repair on October 28, 2015. There will be no apology from the manager based on this complainant's rude behavior. The manager did not call him 'names'. However, the complainant is always welcome to attend the Association's monthly meetings held in their clubhouse to report directly to the Board his concerns. Meetings are posted on the Association's web portal listing day and meeting time for each meeting, as there is an Open Forum for owners to address any issue they have directly with the Board of Directors. The last Board meeting that the complainant attended was in February 2015.
As for the satellite dish/tree complaint, according to [redacted] TV who is the contractor for the communities centralized satellite dish system; there is a satellite dish on each building within the community, three stories up on the roof peak. [redacted] TV has been out to review the tree 'blockage' report and found that there is no evidence of any tree blocking their signals (reported to our office), nor has our office received any complaints from the other 23 residents in the building of non-access, or lack of reception. As [redacted] TV is in charge of the dish system, the Association has no authority to relocate a dish. Additionally, while the manager tried to solve the satellite dish reported by the complainant by calling [redacted] TV, and staying on the phone with a [redacted] TV supervisor for over an hour and a half, the manager was informed by [redacted] TV that the address given to them for the complainant didn't match their records for service to that unit location. Neither the Management Company nor the Board of Directors for the Association has control over the satellite dish service. It is a service that many within the community use; however, some also have cable and their own dish services. [redacted] TV was requested to again check the dish location for reception, and advise our office if a tree is hampering reception in any way.
While the complainant called on 9/10/15 indicating to 'let's close the case', I felt it was warranted to express our opinion and answer this 'complaint' to the Revdex.com.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
water in garage was initially reported to [redacted] before 6/18/2013 (email attached to complaint). I did refuse entry to my garage after 3 contractors had been out all claiming the same that a French drain was needed to fix the problem (I got tired of hearing the same answer and no work being done and they don't need entry to install a drain behind my garage). The only thing done so far for the garage is tying the gutters together. Per [redacted] at contacting company NO French drain has been installed as [redacted] claims. The "Small amount of moisture" is a fairly large puddle taking up about 30% of the garage sometimes actually flowing! The French drain to be installed in my garage in the wrong angle of attack they need to install a drain behind the building removing the existing sidewalk to properly fix the issue. A French drain in my garage does not STOP the water from coming in.
The manager [redacted] called me a "Complainer" whether he thinks this is name calling or not its rude to do to customers. Not everyone has time to attend meetings with work and all but I'll be there tonight.
As for the Satellite dish
1) its not at the peak of roof as claimed but rather at first floor height on the south end of the building. (this just proves how much the HOA is trying to solve this)
2) According to my conversation with [redacted] just this morning [redacted] never called how could they have told him they didn't see the blockage.
3) the accounts name is in [redacted] Malone my roommate are you aloud to contact [redacted] about my account privacy laws and all?
4) I've spoke with the some of the other residents, they don't have tv service at all. I've attached a picture of the dish and tree as well.
5) My HOA contract says all services are to be kept free of obstruction by the HOA.
Final Consumer Response /* (4200, 12, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One last problem.... Can you please provide proof and results of my buildings water pressure having been tested? With all the issues I've been through I don't trust that I've been told the truth. Especially since my plumber tested the PSI to spike over 120.
Final Business Response /* (4000, 29, 2015/12/08) */
We will seek approval from the Board of Directors to obtain the information he has requested on the water pressure for the building in question and submit the response directly to the complainant via email upon receipt of the information.

The complainant does reside at the [redacted] on [redacted].  Her out of state tags did expire 9/2017 per internal photos.  [redacted] law states that out of state plates do not have a grace period of 30 days, expire the last day of the month issued, and that residents have 90 days...

to register their vehicle in [redacted].  The complainant was tagged by the parking service on 10/5 at 3:42 PM with Tag #[redacted].  The warning tag notice indicated, ‘Expired License Plate, fix in 72 hour or be towed’.  The complainant did not contact either the Association’s management office or the monitoring service following this warning tag issuance, and didn’t remedy by obtaining [redacted] plates.  [redacted] is an on-site, independent contractor hired by the Board of Directors with no authorization to waive fees.  They work as a maintenance contractor/vendor for the Association and are not affiliated with either the management company or monitoring service.    The Association’s Governing Documents requires a minimum of 72 hours for a vehicle to be tagged before towing the vehicle.   The vehicle in question was towed and impounded on 10/16 at 1:50 AM; allowing 11 days for the complainant to remedy the expired out of state plates.  As management for the Association, our office works at the direction of the Association’s Board of Directors as does the monitoring service.  The complainant has the right to appear before the Board to state their case and ask for reimbursement of their tow.  Only the Board of Directors has the authority to refund a towing charge.  This would have been informed to her if she had contacted our office prior to this complaint, or when she received the initial warning tag on 10/5.  If the complainant wishes to contest the charge she should contact our office to be placed on the next Agenda before the Board of Directors.  Our office does not have the authority to make refunds in this matter; she needs to appear before the Board of Directors.  Copies of the tags and photos of the vehicle can be obtained via our office; they have not been included or attached to this complaint due to privacy issues.