Dear *** ***,Upon receiving your letter and information regarding complaint filed by *** ***, we investigated the charges billed on invoice # ***.On August 1, Mr*** Contacted our Service dept regarding a printing problem he was having with his printerHe does not
have a maintenance contract on this copier and was told there would be a $charge for the service visitOur technician performed a diagnostics and inspection of the equipment and submitted a list of parts required for repair to our service dept.Our Service Dispatcher sent a quote that was deniedOur billing dept billed Mr*** the inspection base fee of $139.00Though we feel that the billing is justifiable, we are willing to negotiate a settlement of half the cost that Mr*** stated he is willing to pay.Please let us know if customer agrees with our decision.Please contact me if you have any questions.Regards,*** *** VP Operations KC Digital Solutions, Inc
Dear *** ***,Upon receiving your letter and information regarding complaint filed by Nexus properties, *** *** Owner and CEO of KC Digital Solutions, Inc contacted customer personally to settle the matter of theService Agreement and complaint placed with the RevDex.com.*** and *** *** V.Pfor Nexus Properties came to a mutual agreement regarding the settlement of the dispute on June 23rd, 2016.Please close this complaint with your office as matter and dispute has been resolved.Please contact me if you have any questions.*** ***VP Operations KC Digital Solutions, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to generate an amended invoice, and once it does, I will pay the negotiated rate and will consider this complaint resolved.I would just like to note that the terms "charge for the service visit" and "inspection base fee" in the response from the business were never mentioned in any of the original service quote communications with the business If those terms and conditions had been mentioned in the service quotation from the business in the beginning, then the terms would have been clear and unambiguous.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
AquaGuard Systems, Inc. [redacted] ###-###-#### ###-###-#### fax PA HIC #8180 December 2, 2016 [redacted] The Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 RE: ID [redacted] Dear Ms. [redacted] Our response to Mr. [redacted]s complaint...
is as follows: On September 13, 2016, Mr. [redacted] contacted AquaGuard via email to inquire about scheduling an appointment, not by calling our office. Several emails were exchanged in order to schedule this appointment. AquaGuard's phone number was provided in the follow up emails however, at no time did he contact the office by phone. By maintaining email communication, Mr. [redacted] set the precedent as to how he wished to be communicated with most effectively. Most, if not ail, communication with Mr. [redacted] was via email. Mr. [redacted] also contacted AquaGuard via email regarding his deposit question, not by phone, so we are puzzled by the comments regarding how "spineless and unprofessional" our communication pattern was. With respect to the dispute Mr, [redacted] has with AquaGuard's protocol regarding the return of his deposit, Mr. [redacted] does not get to dictate what our minimum job pricing is nor the minimum rate we pay our subcontractor. AquaGuard did not profit from the cancellation of Mr. [redacted]s project. The portion of the deposit that was kept was paid to our subcontractor in full. Per item #23 on the Home Improvement Contract signed by Mr. [redacted], it states in part, "...Contractor agrees that if the scheduled work has in fact not begun at the time of cancellation, Contractor will accept thirty percent (30%) of the full cash price as compromised and agreed liquidated damages." After receiving notice that Mr, [redacted] would rather pursue remedy of this matter in front of a Magistrate, the deposit refund check that was originally going to be mailed was cancelled. Sincerely, AquaGuard Systems, Inc.
Dear *** ***,Upon receiving your letter and information regarding complaint filed by *** ***, we investigated the charges billed on invoice # ***.On August 1, Mr*** Contacted our Service dept regarding a printing problem he was having with his printerHe does not
have a maintenance contract on this copier and was told there would be a $charge for the service visitOur technician performed a diagnostics and inspection of the equipment and submitted a list of parts required for repair to our service dept.Our Service Dispatcher sent a quote that was deniedOur billing dept billed Mr*** the inspection base fee of $139.00Though we feel that the billing is justifiable, we are willing to negotiate a settlement of half the cost that Mr*** stated he is willing to pay.Please let us know if customer agrees with our decision.Please contact me if you have any questions.Regards,*** *** VP Operations KC Digital Solutions, Inc
Dear *** ***,Upon receiving your letter and information regarding complaint filed by Nexus properties, *** *** Owner and CEO of KC Digital Solutions, Inc contacted customer personally to settle the matter of theService Agreement and complaint placed with the RevDex.com.*** and *** *** V.Pfor Nexus Properties came to a mutual agreement regarding the settlement of the dispute on June 23rd, 2016.Please close this complaint with your office as matter and dispute has been resolved.Please contact me if you have any questions.*** ***VP Operations KC Digital Solutions, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to generate an amended invoice, and once it does, I will pay the negotiated rate and will consider this complaint resolved.I would just like to note that the terms "charge for the service visit" and "inspection base fee" in the response from the business were never mentioned in any of the original service quote communications with the business If those terms and conditions had been mentioned in the service quotation from the business in the beginning, then the terms would have been clear and unambiguous.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
AquaGuard Systems, Inc. [redacted] ###-###-#### ###-###-#### fax PA HIC #8180 December 2, 2016 [redacted] The Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 RE: ID [redacted] Dear Ms. [redacted] Our response to Mr. [redacted]s complaint...
is as follows: On September 13, 2016, Mr. [redacted] contacted AquaGuard via email to inquire about scheduling an appointment, not by calling our office. Several emails were exchanged in order to schedule this appointment. AquaGuard's phone number was provided in the follow up emails however, at no time did he contact the office by phone. By maintaining email communication, Mr. [redacted] set the precedent as to how he wished to be communicated with most effectively. Most, if not ail, communication with Mr. [redacted] was via email. Mr. [redacted] also contacted AquaGuard via email regarding his deposit question, not by phone, so we are puzzled by the comments regarding how "spineless and unprofessional" our communication pattern was. With respect to the dispute Mr, [redacted] has with AquaGuard's protocol regarding the return of his deposit, Mr. [redacted] does not get to dictate what our minimum job pricing is nor the minimum rate we pay our subcontractor. AquaGuard did not profit from the cancellation of Mr. [redacted]s project. The portion of the deposit that was kept was paid to our subcontractor in full. Per item #23 on the Home Improvement Contract signed by Mr. [redacted], it states in part, "...Contractor agrees that if the scheduled work has in fact not begun at the time of cancellation, Contractor will accept thirty percent (30%) of the full cash price as compromised and agreed liquidated damages." After receiving notice that Mr, [redacted] would rather pursue remedy of this matter in front of a Magistrate, the deposit refund check that was originally going to be mailed was cancelled. Sincerely, AquaGuard Systems, Inc.