KC Store Fixtures

Hi Mr [redacted] ,I sincerely apologize about this inconvenience The bill that you received was from ***, and not from our company However, since we contracted this shipment with [redacted] and feel the charge is unnecessary due to the few boxes that comprised your order, we will definitely offer our assistance [redacted] had recently made some changes to our account, where the charge that you received would have usually come to our traffic group first, for review We will take your situation up with [redacted] and ensure that you receive a credit for the $ We are currently working with [redacted] to have any charges not requested by us, or by our customers at the time of delivery, sent to us to dispute Just as a side note, the only time a customer should incur a direct charge from our carrier, is when the customer orders an ancillary/aservice direct from the carrier We usually try to cover all ancillary charges, like lift gates, inside delivery, etc., up front, as they are more cost effective when ordered on our account versus direct from the carrier I interject this last note as an educational piece, in case you order from other companies dealing with truck-lines for your future benefit and knowledgePlease let me know if I can be of further assistance Again, I truly apologize for this inconvenience.Best regards, [redacted] [redacted]

We spoke with Mr. [redacted] and arrived at a solution. A replacement part was sent to replace the part that was damaged. Mr. [redacted] confirmed on October 3, 2017 that the part arrived and has resolved the problem.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi Mr. [redacted],I sincerely apologize about this inconvenience.  The bill that you received was from [redacted], and not from our company.  However, since we contracted this shipment with [redacted] and feel the charge is unnecessary due to the few boxes that comprised your order, we...

will definitely offer our assistance.  [redacted] had recently made some changes to our account, where the charge that you received would have usually come to our traffic group first, for review.  We will take your situation up with [redacted] and ensure that you receive a credit for the $36.50.  We are currently working with [redacted] to have any charges not requested by us, or by our customers at the time of delivery, sent to us to dispute.  Just as a side note, the only time a customer should incur a direct charge from our carrier, is when the customer orders an ancillary/add-on service direct from the carrier.  We usually try to cover all ancillary charges, like lift gates, inside delivery, etc., up front, as they are more cost effective when ordered on our account versus direct from the carrier.  I interject this last note as an educational piece, in case you order from other companies dealing with truck-lines for your future benefit and knowledge. Please let me know if I can be of further assistance.  Again, I truly apologize for this inconvenience.Best regards,[redacted]