Here's my Yelp review that Lars tried to remove: They got a truthful, but negative review (even though I pointed out positive things), so they got Yelp to remove my original review, citing privacy concerns (I used a full name, just like other reviews, yet they didn't ask to remove those)Due to this paragraph I have to edit even more due to word limits so I can't say every single thing that went wrong But know this, if you write a negative review to try to inform consumers- I was accurate/respectful in my review (They called me the same day it was posted, asking me if I'd remove it), they may try to find a way to remove itThey should've just taken accountability instead of doing this questionable (at best) action of trying to prevent a truthful review from being seen by consumersI'm going to inform Revdex.com of what they did, as this is quite disturbingHere it is: no last names/no privacy concern violation They sold us on idea of full service desilived out of town (a little bit of a scare tactic, they said if we did it ala carte things could get messed up, people not finish projects and easier if they did it allAll valid points)They were highest bid (double or more vsothers) Of course, there are typical delays of remodellingI get thatWhat I don't like is unprofessional behavior/unethical/bad customer service They had some of the worst contractorsTheir electricians ate fast food INSIDE our home & threw trash on our property bringing antsThe electrician & another staff got in a profanity laced screaming match at our home/kept dropping F bombsHe quit on the spot, stomped in our house grabbing his kit, scratching our NEW floorsNeighbors heard- were gonna call the cops that's how loud it was'Til now one of the lights just turns off after less than minutes They left lights on, windows open, doors unlocked overnite, despite multiple notes I left asking them to lock up They mismeasured Ex: originally installed shower head/tiles off center, cabinets crooked etc and the project manager (who ended up quitting the company) told us "just put a shower curtain no one will see it" and "no one will look up" (at the cabinets)They made a big hole leading to outside in the wall and he said "normally that's not our responsibility to fill the hole" What? You guys made a HOLE in my bathroom (bugs/rats could come in) and you're telling me you're not going to fix it? Got a new project managerI believe in second chancesDidn't improve muchMismeasured the space needed in b/w fridge/cabinetsTheir original solution: asked if I could get a smaller fridgeWhen I said something to Lori she actually told me "your expectations are too high" For wanting proper measurements? They ended up cutting out a doorway to fit it in, ruin NEW floorsNo proper ventilation spaceDelayed our project even more Some contractors had unlicensed student workers do some work and gave a bid to my neighbor for a fraction of the cost of what we paidAnother brought his daughter to my home while workingOne of their own workers even badmouthed them Items disappeared from my garageSimplest things like installing a towel rack, kept falling off Nail in coffin: after ALL the issues we had, the owner came to our homeHe apologized then downplayed it by saying that I was the one at fault for not knowing what to expect since this was our first remodel (can you be any more patronizing), he said this isn't one of their big jobsI guess $106K+ isn't valuable businessI asked him to discount due to all the issues; he said it'd leave a bad taste in his mouth to come back to fix stuff (I interpreted that as blackmailComplain, we won't fix your stuff) They tried to charge me extra for a dumpster trip (some neighbors threw junk in there)I said they needed to lock the dumpsterThey removed itBut the final bill was much higher than what should've been so I'm guessing they put in the fee there I would've contacted Costco/Revdex.com but I was dealing with some serious, high stress family issues consuming my time that I just had to let this goI just paid the extra money and wanted to be done with them Only good thing I can say: they eventually completed the project- not w/in orig timeline Price is what you pay; value is what you getDidn't get what we paid forThe $106k+ is for the skeleton for bathrooms/kitchen & few other thingsI spent several thousand more beside Lars getting new toilets, knobs, flooring etcWhen they fix their mistakes they make it sound like they're doing you a favorNo, that's just doing your job If you end up having a problem, they say they'll make it right but it seems like lip serviceI'd skip the whole "full service design" (I ended up being my own project mgr) & get better contractors ala carte for a fraction of the costALL my friends said we got ripped off Why review yrs later? So consumers can be aware, learn from our experience & make an informed choice Biggest financial mistake of my life!
This letter is in response to the Revdex.com complaint that we received on January, 23, I have been in communication with the complainant several times in the past week to schedule a meeting with her in order to see the grout and understand the nature of the complaintThus far, I have been unable to secure a date to meet but will continue to reach out to her to try to schedule this meeting and seek a resolution to her grout issues Sincerely, [redacted] President, Founder, Optimist LARS Remodeling & Design Spring Street, La Mesa, CA 619-CALL-LARS (###-###-####)
NOTE: The first paragraph of this review is about our negative experience with another contractor and is NOT about Lars Design & RemodelingThe rest of the review is about our positive experience with Lars Design & Remodeling Back in 2010, my husband and I attempted to remodel our entire house, using another contractor, but it ended up in disaster due to fraudulent actions taken by this contractorThis contractor's plans never made it through the City of San Diego's approval process, so in the end we wasted thousands of dollars on completely useless preliminary design plans and we were unable to recoup the money we spentNeedless to say, this negative experience left us feeling frustrated, defeated, and unmotivated, so our project came to a standstill for over years In 2014, my husband and I felt ready to begin our home remodel process again, but this time we extensively researched and interviewed reputable home design and remodeling companiesUltimately, Lars Design & Remodeling appeared to be the company that would best suit our needs, so we went with them We selected Lars Design & Remodeling because we were impressed with their business model [redacted] and ***, the initial Lars staff we met with, both spent a great deal of time with us, attempting to create a preliminary home design we both approved of, without charging us any money up front! Lars' practice of "no charges up front" took us by surprise because the other companies we interviewed all wanted to charge us between $1,to $2,000.00, just to come up with a preliminary home design When we officially signed up with Lars, we naturally had concerns about the amount of money we were about to spend on our home remodeling project, as well as its final outcome, primarily due to the negative experience we had with the first contractor we attempted to useBut, during the course of our project, the Lars team assigned to our project, ( [redacted] **), alleviated our fears when we saw firsthand the level of experience, knowledge, expertise, competence, and professionalism each one of them brought to the tableAs was to be expected with a project of this caliber, some minor unforeseen issues cropped up, but the Lars team always handled them with the utmost professionalism, patience, and to our complete satisfaction In the end, Lars Design & Remodeling gave us a Dream Home that turned out better than we ever imagined and we absolutely LOVE our new home, we're extremely pleased! From our positive experience with Lars Design & Remodeling, we feel confident in recommending them as a reputable home design and remodeling company, who focuses on customer satisfaction, quality, and providing the customer with an outstanding productThank you Lars Design & Remodeling, for making our home remodel dreams come true!
Revdex.com, As it has been several years since the completion of Ms [redacted] ’ s bathroom project in January of 2012, we were contacted by Ms [redacted] notifying us of a grout issueOur project team, accompanied by the tile trade specialist and a representative from the grout manufacturer, met on site with Ms [redacted] to inspect her groutAfter meeting, the grout manufacturer deemed the problem to be simply dirt from usage over the past few years and not an installation or product defect issue We notified Ms [redacted] of their findings and asked how we could satisfy her on this grout issueAs we left the door open for her, we were surprised to be notified of her complaint We discovered in the complaint, Ms [redacted] demands were to be compensated for the costs to remove and replace all of the bathroom floor grout and tileOur company’s mission is to resolve any issue our clients may have and to maintain lasting relationshipsThough honoring Ms [redacted] ’ s request goes against trusted guidance from the grout manufacturer and tile specialist, along with decades of experience for resolving similar issues, we expressed these concerns to Ms [redacted] In our efforts to resolve her issue and ensure that Ms [redacted] was satisfied, we complied with Ms [redacted] ’ s requestWe asked that Ms [redacted] reciprocate our goodwill by rescinding her comments against our company, the tile installer and grout manufacturerTo date our request has gone unansweredWe wish our client, Ms [redacted] , all the best Sincerely, Jason Larson President, Founder, Optimist E-mail: [email protected] Lars Remodeling & Design Spring Street La Mesa, CA 619-CALL-LARS (###-###-####) Fax: ###-###-#### Website: www.larsremodel.com
We were very satisfied with the remodel of our master bath, guest bathroom and then especially our office with the most beautiful entertainment center!!! [redacted] ***, Project Mgrwas always there, on the spot, getting things done when necessary Thanks [redacted] for a new wonderful relationship Will miss you too!
Jason of Lars Remodeling and Design has proven to be both reliable and well established in customer service and satisfaction. He is set on providing their customers with all their desires for their additions. Clients years later can expect the same service response for any questions they may have. Jason stands behind his company to be sure his customers are happy and taken care during the remodeling process and years after the process. I am very happy with his company's top notch work.
We decided to go with Lars Remodeling and Design after they performed similar jobs at other family members homesOur remodel was a whole home remodel and we were nervousThis was our family home built in so I did not know what to expect
The design team was very aware of our budgetary limitations and worked tirelessly to bring all work in under our budgetThere were no hard sales or upgrade pitches
Being a perfectionist myself, I ensured everything was up to my standard and when it wasn't, Lars was quick to make my happyI will glady work with Lars again for any future home remodeling needs
NOTE: The first paragraph of this review is about our negative experience with another contractor and is NOT about Lars Design & RemodelingThe rest of the review is about our positive experience with Lars Design & Remodeling
Back in 2010, my husband and I attempted to remodel our entire house, using another contractor, but it ended up in disaster due to fraudulent actions taken by this contractorThis contractor's plans never made it through the City of San Diego's approval process, so in the end we wasted thousands of dollars on completely useless preliminary design plans and we were unable to recoup the money we spentNeedless to say, this negative experience left us feeling frustrated, defeated, and unmotivated, so our project came to a standstill for over years
In 2014, my husband and I felt ready to begin our home remodel process again, but this time we extensively researched and interviewed reputable home design and remodeling companiesUltimately, Lars Design & Remodeling appeared to be the company that would best suit our needs, so we went with them
We selected Lars Design & Remodeling because we were impressed with their business model*** and ***, the initial Lars staff we met with, both spent a great deal of time with us, attempting to create a preliminary home design we both approved of, without charging us any money up front! Lars' practice of "no charges up front" took us by surprise because the other companies we interviewed all wanted to charge us between $1,to $2,000.00, just to come up with a preliminary home design
When we officially signed up with Lars, we naturally had concerns about the amount of money we were about to spend on our home remodeling project, as well as its final outcome, primarily due to the negative experience we had with the first contractor we attempted to useBut, during the course of our project, the Lars team assigned to our project, (*** *** *** *** *** *** **), alleviated our fears when we saw firsthand the level of experience, knowledge, expertise, competence, and professionalism each one of them brought to the tableAs was to be expected with a project of this caliber, some minor unforeseen issues cropped up, but the Lars team always handled them with the utmost professionalism, patience, and to our complete satisfaction
In the end, Lars Design & Remodeling gave us a Dream Home that turned out better than we ever imagined and we absolutely LOVE our new home, we're extremely pleased! From our positive experience with Lars Design & Remodeling, we feel confident in recommending them as a reputable home design and remodeling company, who focuses on customer satisfaction, quality, and providing the customer with an outstanding productThank you Lars Design & Remodeling, for making our home remodel dreams come true!
Revdex.com,
As it has been several years since the completion of Ms***’ s bathroom project in January of 2012, we were contacted by Ms*** notifying us of a grout issue. Our project team, accompanied by the tile trade specialist and a representative from the grout manufacturer, met on site with Ms*** to inspect her groutAfter meeting, the grout manufacturer deemed the problem to be simply dirt from usage over the past few years and not an installation or product defect issue We notified Ms*** of their findings and asked how we could satisfy her on this grout issueAs we left the door open for her, we were surprised to be notified of her complaint We discovered in the complaint, Ms*** demands were to be compensated for the costs to remove and replace all of the bathroom floor grout and tileOur company’s mission is to resolve any issue our clients may have and to maintain lasting relationshipsThough honoring Ms***’ s request goes against trusted guidance from the grout manufacturer and tile specialist, along with decades of experience for resolving similar issues, we expressed these concerns to Ms***In our efforts to resolve her issue and ensure that Ms*** was satisfied, we complied with Ms***’ s requestWe asked that Ms*** reciprocate our goodwill by rescinding her comments against our company, the tile installer and grout manufacturerTo date our request has gone unansweredWe wish our client, Ms***, all the best
Sincerely,
Jason Larson
President, Founder, Optimist
E-mail: [email protected]
Lars Remodeling & Design
Spring Street
La Mesa, CA
619-CALL-LARS (###-###-####)
Fax: ###-###-####
Website: www.larsremodel.com
I would highly recommend Lars Remodeling & Design They were true professionals from beginning to end The minute Jason Larson walked into my house and saw outdated kitchen, you could almost see his brain at work It all sounded great, so off we wentDuring the demolition process thru completion, we assigned a personal repwho came daily to make sure every the project stayed on target Our remodel was extensive that we had a number of vendors to visit - everyone he took us too were great!
We completed a major remodel of our downstairs by Lars in Nov We completely gutted our kitchen, added wainscoting, tongue and groove ceiling, built-ins, etc I am so pleased with the final product- I love my house now! *** *** was our sales person and she saw everything through to my satisfactionShe was always available and responded to all my concerns I highly recommend working with her and *** *** was a fantastic design person
Jason of Lars Remodeling and Design has proven to be both reliable and well established in customer service and satisfactionHe is set on providing their customers with all their desires for their additionsClients years later can expect the same service response for any questions they may haveJason stands behind his company to be sure his customers are happy and taken care during the remodeling process and years after the processI am very happy with his company's top notch work
*** was the Lars rep that sold me on their capabilities, and then really came through, offering such creative design ideas for the selection of cabinets, flooring, granite, etcMy remodel involved taking down a couple walls relocating sink/stove, eliminating and resizing windows, and it's just beautiful The construction crews were careful to be sure my cats didn't get out and they cleaned up every day I interviewed five of the large remodeling firms and Lars reviews were consistently great - they were a perfect fit
We did a major home addition and remodel of our kitchen through Lars, adding almost square feet (extending our dining area and adding a room upstairs) Jason Larson (who owns the company) is genuine, honest, and down to earth These qualities really reflect in his business and ethics Our house was only about years old but we wanted it to be more functional We wanted a remodel where no one could tell where the old house stopped and the additions/changes began And this is exactly what we got We love the end product of our remodel And we have received so many compliments from our neighbors on how the house really fits into the existing scheme of the neighborhood While no major remodel is going to be without bumps, Jason and his team worked hard to make sure we were ultimately satisfied I am very grateful for Jason’s involvement with our project We are going to enjoy many years of enjoyment from our investment
This letter is in response to the Revdex.com
complaint that we received on January, 23, I have been in
communication with the complainant several times in the past week to schedule a
meeting with her in order to see the grout and understand the
nature of the
complaintThus far, I have been unable to secure a date to meet but will
continue to reach out to her to try to schedule this meeting and seek a
resolution to her grout issues
Sincerely,
*** ***
President, Founder, Optimist
LARS Remodeling & Design
Spring Street, La Mesa, CA
619-CALL-LARS (###-###-####)
Here's my Yelp review that Lars tried to remove:
They got a truthful, but negative review (even though I pointed out positive things), so they got Yelp to remove my original review, citing privacy concerns (I used a full name, just like other reviews, yet they didn't ask to remove those)Due to this paragraph I have to edit even more due to word limits so I can't say every single thing that went wrong
But know this, if you write a negative review to try to inform consumers- I was accurate/respectful in my review (They called me the same day it was posted, asking me if I'd remove it), they may try to find a way to remove itThey should've just taken accountability instead of doing this questionable (at best) action of trying to prevent a truthful review from being seen by consumersI'm going to inform Revdex.com of what they did, as this is quite disturbingHere it is: no last names/no privacy concern violation
They sold us on idea of full service desilived out of town (a little bit of a scare tactic, they said if we did it ala carte things could get messed up, people not finish projects and easier if they did it allAll valid points)They were highest bid (double or more vsothers)
Of course, there are typical delays of remodellingI get thatWhat I don't like is unprofessional behavior/unethical/bad customer service
They had some of the worst contractorsTheir electricians ate fast food INSIDE our home & threw trash on our property bringing antsThe electrician & another staff got in a profanity laced screaming match at our home/kept dropping F bombsHe quit on the spot, stomped in our house grabbing his kit, scratching our NEW floorsNeighbors heard- were gonna call the cops that's how loud it was'Til now one of the lights just turns off after less than minutes
They left lights on, windows open, doors unlocked overnite, despite multiple notes I left asking them to lock up
They mismeasured Ex: originally installed shower head/tiles off center, cabinets crooked etc and the project manager (who ended up quitting the company) told us "just put a shower curtain no one will see it" and "no one will look up" (at the cabinets)They made a big hole leading to outside in the wall and he said "normally that's not our responsibility to fill the hole" What? You guys made a HOLE in my bathroom (bugs/rats could come in) and you're telling me you're not going to fix it?
Got a new project managerI believe in second chancesDidn't improve muchMismeasured the space needed in b/w fridge/cabinetsTheir original solution: asked if I could get a smaller fridgeWhen I said something to Lori she actually told me "your expectations are too high" For wanting proper measurements? They ended up cutting out a doorway to fit it in, ruin NEW floorsNo proper ventilation spaceDelayed our project even more
Some contractors had unlicensed student workers do some work and gave a bid to my neighbor for a fraction of the cost of what we paidAnother brought his daughter to my home while workingOne of their own workers even badmouthed them
Items disappeared from my garageSimplest things like installing a towel rack, kept falling off
Nail in coffin: after ALL the issues we had, the owner came to our homeHe apologized then downplayed it by saying that I was the one at fault for not knowing what to expect since this was our first remodel (can you be any more patronizing), he said this isn't one of their big jobsI guess $106K+ isn't valuable businessI asked him to discount due to all the issues; he said it'd leave a bad taste in his mouth to come back to fix stuff (I interpreted that as blackmailComplain, we won't fix your stuff)
They tried to charge me extra for a dumpster trip (some neighbors threw junk in there)I said they needed to lock the dumpsterThey removed itBut the final bill was much higher than what should've been so I'm guessing they put in the fee there
I would've contacted Costco/Revdex.com but I was dealing with some serious, high stress family issues consuming my time that I just had to let this goI just paid the extra money and wanted to be done with them
Only good thing I can say: they eventually completed the project- not w/in orig timeline
Price is what you pay; value is what you getDidn't get what we paid forThe $106k+ is for the skeleton for bathrooms/kitchen & few other thingsI spent several thousand more beside Lars getting new toilets, knobs, flooring etcWhen they fix their mistakes they make it sound like they're doing you a favorNo, that's just doing your job
If you end up having a problem, they say they'll make it right but it seems like lip serviceI'd skip the whole "full service design" (I ended up being my own project mgr) & get better contractors ala carte for a fraction of the costALL my friends said we got ripped off
Why review yrs later? So consumers can be aware, learn from our experience & make an informed choice
Biggest financial mistake of my life!
We were very satisfied with the remodel of our master bath, guest bathroom and then especially our office with the most beautiful entertainment center!!! *** ***, Project Mgrwas always there, on the spot, getting things done when necessary Thanks *** for a new wonderful relationship Will miss you too!
We recently went through an extensive renovation of our home which entailed moving our kitchen to a different location, expanding a bedroom, remodeling two bathrooms, adding a bedroom and an office, and adding a den Everyone from Lars was amazing! They worked within our budget, gave us numerous options, and they were extremely accommodating considering we lived in our house during the renovation Everyone was very professional and knowledgeable We had estimates from other companies but Lars stood out because they really thought outside the box to make our wish list a reality We liked the ideas they brought to the table and even almost a year after our renovation completed, they continue to stand behind all the work that their trades completed We knew we were in good hands when we signed our contractWe highly recommend Lars to others looking to complete a renovation You won't be disappointed!
My husband and I recently had our two bathrooms remodeled by Lars Remodeling and Design and we are extremely pleased with the outcome Our main contact person was Lori Drake who was very patient with all my questions and always got back to me on a timely basis All the design staff and construction crew were very good at their jobs, came when they said they would, and were very prompt to fix any small problems that happened along the way And the entire project took less time than was originally scheduled There was a complete understanding that remodeling, particularly bathrooms, can be very disruptive and they tried to make it as painless as possible And now we have two beautiful new bathrooms
Here's my Yelp review that Lars tried to remove: They got a truthful, but negative review (even though I pointed out positive things), so they got Yelp to remove my original review, citing privacy concerns (I used a full name, just like other reviews, yet they didn't ask to remove those)Due to this paragraph I have to edit even more due to word limits so I can't say every single thing that went wrong But know this, if you write a negative review to try to inform consumers- I was accurate/respectful in my review (They called me the same day it was posted, asking me if I'd remove it), they may try to find a way to remove itThey should've just taken accountability instead of doing this questionable (at best) action of trying to prevent a truthful review from being seen by consumersI'm going to inform Revdex.com of what they did, as this is quite disturbingHere it is: no last names/no privacy concern violation They sold us on idea of full service desilived out of town (a little bit of a scare tactic, they said if we did it ala carte things could get messed up, people not finish projects and easier if they did it allAll valid points)They were highest bid (double or more vsothers) Of course, there are typical delays of remodellingI get thatWhat I don't like is unprofessional behavior/unethical/bad customer service They had some of the worst contractorsTheir electricians ate fast food INSIDE our home & threw trash on our property bringing antsThe electrician & another staff got in a profanity laced screaming match at our home/kept dropping F bombsHe quit on the spot, stomped in our house grabbing his kit, scratching our NEW floorsNeighbors heard- were gonna call the cops that's how loud it was'Til now one of the lights just turns off after less than minutes They left lights on, windows open, doors unlocked overnite, despite multiple notes I left asking them to lock up They mismeasured Ex: originally installed shower head/tiles off center, cabinets crooked etc and the project manager (who ended up quitting the company) told us "just put a shower curtain no one will see it" and "no one will look up" (at the cabinets)They made a big hole leading to outside in the wall and he said "normally that's not our responsibility to fill the hole" What? You guys made a HOLE in my bathroom (bugs/rats could come in) and you're telling me you're not going to fix it? Got a new project managerI believe in second chancesDidn't improve muchMismeasured the space needed in b/w fridge/cabinetsTheir original solution: asked if I could get a smaller fridgeWhen I said something to Lori she actually told me "your expectations are too high" For wanting proper measurements? They ended up cutting out a doorway to fit it in, ruin NEW floorsNo proper ventilation spaceDelayed our project even more Some contractors had unlicensed student workers do some work and gave a bid to my neighbor for a fraction of the cost of what we paidAnother brought his daughter to my home while workingOne of their own workers even badmouthed them Items disappeared from my garageSimplest things like installing a towel rack, kept falling off Nail in coffin: after ALL the issues we had, the owner came to our homeHe apologized then downplayed it by saying that I was the one at fault for not knowing what to expect since this was our first remodel (can you be any more patronizing), he said this isn't one of their big jobsI guess $106K+ isn't valuable businessI asked him to discount due to all the issues; he said it'd leave a bad taste in his mouth to come back to fix stuff (I interpreted that as blackmailComplain, we won't fix your stuff) They tried to charge me extra for a dumpster trip (some neighbors threw junk in there)I said they needed to lock the dumpsterThey removed itBut the final bill was much higher than what should've been so I'm guessing they put in the fee there I would've contacted Costco/Revdex.com but I was dealing with some serious, high stress family issues consuming my time that I just had to let this goI just paid the extra money and wanted to be done with them Only good thing I can say: they eventually completed the project- not w/in orig timeline Price is what you pay; value is what you getDidn't get what we paid forThe $106k+ is for the skeleton for bathrooms/kitchen & few other thingsI spent several thousand more beside Lars getting new toilets, knobs, flooring etcWhen they fix their mistakes they make it sound like they're doing you a favorNo, that's just doing your job If you end up having a problem, they say they'll make it right but it seems like lip serviceI'd skip the whole "full service design" (I ended up being my own project mgr) & get better contractors ala carte for a fraction of the costALL my friends said we got ripped off Why review yrs later? So consumers can be aware, learn from our experience & make an informed choice Biggest financial mistake of my life!
This letter is in response to the Revdex.com complaint that we received on January, 23, I have been in communication with the complainant several times in the past week to schedule a meeting with her in order to see the grout and understand the nature of the complaintThus far, I have been unable to secure a date to meet but will continue to reach out to her to try to schedule this meeting and seek a resolution to her grout issues Sincerely, [redacted] President, Founder, Optimist LARS Remodeling & Design Spring Street, La Mesa, CA 619-CALL-LARS (###-###-####)
NOTE: The first paragraph of this review is about our negative experience with another contractor and is NOT about Lars Design & RemodelingThe rest of the review is about our positive experience with Lars Design & Remodeling Back in 2010, my husband and I attempted to remodel our entire house, using another contractor, but it ended up in disaster due to fraudulent actions taken by this contractorThis contractor's plans never made it through the City of San Diego's approval process, so in the end we wasted thousands of dollars on completely useless preliminary design plans and we were unable to recoup the money we spentNeedless to say, this negative experience left us feeling frustrated, defeated, and unmotivated, so our project came to a standstill for over years In 2014, my husband and I felt ready to begin our home remodel process again, but this time we extensively researched and interviewed reputable home design and remodeling companiesUltimately, Lars Design & Remodeling appeared to be the company that would best suit our needs, so we went with them We selected Lars Design & Remodeling because we were impressed with their business model [redacted] and ***, the initial Lars staff we met with, both spent a great deal of time with us, attempting to create a preliminary home design we both approved of, without charging us any money up front! Lars' practice of "no charges up front" took us by surprise because the other companies we interviewed all wanted to charge us between $1,to $2,000.00, just to come up with a preliminary home design When we officially signed up with Lars, we naturally had concerns about the amount of money we were about to spend on our home remodeling project, as well as its final outcome, primarily due to the negative experience we had with the first contractor we attempted to useBut, during the course of our project, the Lars team assigned to our project, ( [redacted] **), alleviated our fears when we saw firsthand the level of experience, knowledge, expertise, competence, and professionalism each one of them brought to the tableAs was to be expected with a project of this caliber, some minor unforeseen issues cropped up, but the Lars team always handled them with the utmost professionalism, patience, and to our complete satisfaction In the end, Lars Design & Remodeling gave us a Dream Home that turned out better than we ever imagined and we absolutely LOVE our new home, we're extremely pleased! From our positive experience with Lars Design & Remodeling, we feel confident in recommending them as a reputable home design and remodeling company, who focuses on customer satisfaction, quality, and providing the customer with an outstanding productThank you Lars Design & Remodeling, for making our home remodel dreams come true!
Revdex.com, As it has been several years since the completion of Ms [redacted] ’ s bathroom project in January of 2012, we were contacted by Ms [redacted] notifying us of a grout issueOur project team, accompanied by the tile trade specialist and a representative from the grout manufacturer, met on site with Ms [redacted] to inspect her groutAfter meeting, the grout manufacturer deemed the problem to be simply dirt from usage over the past few years and not an installation or product defect issue We notified Ms [redacted] of their findings and asked how we could satisfy her on this grout issueAs we left the door open for her, we were surprised to be notified of her complaint We discovered in the complaint, Ms [redacted] demands were to be compensated for the costs to remove and replace all of the bathroom floor grout and tileOur company’s mission is to resolve any issue our clients may have and to maintain lasting relationshipsThough honoring Ms [redacted] ’ s request goes against trusted guidance from the grout manufacturer and tile specialist, along with decades of experience for resolving similar issues, we expressed these concerns to Ms [redacted] In our efforts to resolve her issue and ensure that Ms [redacted] was satisfied, we complied with Ms [redacted] ’ s requestWe asked that Ms [redacted] reciprocate our goodwill by rescinding her comments against our company, the tile installer and grout manufacturerTo date our request has gone unansweredWe wish our client, Ms [redacted] , all the best Sincerely, Jason Larson President, Founder, Optimist E-mail: [email protected] Lars Remodeling & Design Spring Street La Mesa, CA 619-CALL-LARS (###-###-####) Fax: ###-###-#### Website: www.larsremodel.com
We were very satisfied with the remodel of our master bath, guest bathroom and then especially our office with the most beautiful entertainment center!!! [redacted] ***, Project Mgrwas always there, on the spot, getting things done when necessary Thanks [redacted] for a new wonderful relationship Will miss you too!
Jason of Lars Remodeling and Design has proven to be both reliable and well established in customer service and satisfaction. He is set on providing their customers with all their desires for their additions. Clients years later can expect the same service response for any questions they may have. Jason stands behind his company to be sure his customers are happy and taken care during the remodeling process and years after the process. I am very happy with his company's top notch work.
Great company Great follow upYou
We decided to go with Lars Remodeling and Design after they performed similar jobs at other family members homesOur remodel was a whole home remodel and we were nervousThis was our family home built in so I did not know what to expect
The design team was very aware of our budgetary limitations and worked tirelessly to bring all work in under our budgetThere were no hard sales or upgrade pitches
Being a perfectionist myself, I ensured everything was up to my standard and when it wasn't, Lars was quick to make my happyI will glady work with Lars again for any future home remodeling needs
NOTE: The first paragraph of this review is about our negative experience with another contractor and is NOT about Lars Design & RemodelingThe rest of the review is about our positive experience with Lars Design & Remodeling
Back in 2010, my husband and I attempted to remodel our entire house, using another contractor, but it ended up in disaster due to fraudulent actions taken by this contractorThis contractor's plans never made it through the City of San Diego's approval process, so in the end we wasted thousands of dollars on completely useless preliminary design plans and we were unable to recoup the money we spentNeedless to say, this negative experience left us feeling frustrated, defeated, and unmotivated, so our project came to a standstill for over years
In 2014, my husband and I felt ready to begin our home remodel process again, but this time we extensively researched and interviewed reputable home design and remodeling companiesUltimately, Lars Design & Remodeling appeared to be the company that would best suit our needs, so we went with them
We selected Lars Design & Remodeling because we were impressed with their business model*** and ***, the initial Lars staff we met with, both spent a great deal of time with us, attempting to create a preliminary home design we both approved of, without charging us any money up front! Lars' practice of "no charges up front" took us by surprise because the other companies we interviewed all wanted to charge us between $1,to $2,000.00, just to come up with a preliminary home design
When we officially signed up with Lars, we naturally had concerns about the amount of money we were about to spend on our home remodeling project, as well as its final outcome, primarily due to the negative experience we had with the first contractor we attempted to useBut, during the course of our project, the Lars team assigned to our project, (*** *** *** *** *** *** **), alleviated our fears when we saw firsthand the level of experience, knowledge, expertise, competence, and professionalism each one of them brought to the tableAs was to be expected with a project of this caliber, some minor unforeseen issues cropped up, but the Lars team always handled them with the utmost professionalism, patience, and to our complete satisfaction
In the end, Lars Design & Remodeling gave us a Dream Home that turned out better than we ever imagined and we absolutely LOVE our new home, we're extremely pleased! From our positive experience with Lars Design & Remodeling, we feel confident in recommending them as a reputable home design and remodeling company, who focuses on customer satisfaction, quality, and providing the customer with an outstanding productThank you Lars Design & Remodeling, for making our home remodel dreams come true!
Revdex.com,
As it has been several years since the completion of Ms***’ s bathroom project in January of 2012, we were contacted by Ms*** notifying us of a grout issue. Our project team, accompanied by the tile trade specialist and a representative from the grout manufacturer, met on site with Ms*** to inspect her groutAfter meeting, the grout manufacturer deemed the problem to be simply dirt from usage over the past few years and not an installation or product defect issue We notified Ms*** of their findings and asked how we could satisfy her on this grout issueAs we left the door open for her, we were surprised to be notified of her complaint We discovered in the complaint, Ms*** demands were to be compensated for the costs to remove and replace all of the bathroom floor grout and tileOur company’s mission is to resolve any issue our clients may have and to maintain lasting relationshipsThough honoring Ms***’ s request goes against trusted guidance from the grout manufacturer and tile specialist, along with decades of experience for resolving similar issues, we expressed these concerns to Ms***In our efforts to resolve her issue and ensure that Ms*** was satisfied, we complied with Ms***’ s requestWe asked that Ms*** reciprocate our goodwill by rescinding her comments against our company, the tile installer and grout manufacturerTo date our request has gone unansweredWe wish our client, Ms***, all the best
Sincerely,
Jason Larson
President, Founder, Optimist
E-mail: [email protected]
Lars Remodeling & Design
Spring Street
La Mesa, CA
619-CALL-LARS (###-###-####)
Fax: ###-###-####
Website: www.larsremodel.com
I would highly recommend Lars Remodeling & Design They were true professionals from beginning to end The minute Jason Larson walked into my house and saw outdated kitchen, you could almost see his brain at work It all sounded great, so off we wentDuring the demolition process thru completion, we assigned a personal repwho came daily to make sure every the project stayed on target Our remodel was extensive that we had a number of vendors to visit - everyone he took us too were great!
We completed a major remodel of our downstairs by Lars in Nov We completely gutted our kitchen, added wainscoting, tongue and groove ceiling, built-ins, etc I am so pleased with the final product- I love my house now! *** *** was our sales person and she saw everything through to my satisfactionShe was always available and responded to all my concerns I highly recommend working with her and *** *** was a fantastic design person
Jason of Lars Remodeling and Design has proven to be both reliable and well established in customer service and satisfactionHe is set on providing their customers with all their desires for their additionsClients years later can expect the same service response for any questions they may haveJason stands behind his company to be sure his customers are happy and taken care during the remodeling process and years after the processI am very happy with his company's top notch work
*** was the Lars rep that sold me on their capabilities, and then really came through, offering such creative design ideas for the selection of cabinets, flooring, granite, etcMy remodel involved taking down a couple walls relocating sink/stove, eliminating and resizing windows, and it's just beautiful The construction crews were careful to be sure my cats didn't get out and they cleaned up every day I interviewed five of the large remodeling firms and Lars reviews were consistently great - they were a perfect fit
We did a major home addition and remodel of our kitchen through Lars, adding almost square feet (extending our dining area and adding a room upstairs) Jason Larson (who owns the company) is genuine, honest, and down to earth These qualities really reflect in his business and ethics Our house was only about years old but we wanted it to be more functional We wanted a remodel where no one could tell where the old house stopped and the additions/changes began And this is exactly what we got We love the end product of our remodel And we have received so many compliments from our neighbors on how the house really fits into the existing scheme of the neighborhood While no major remodel is going to be without bumps, Jason and his team worked hard to make sure we were ultimately satisfied I am very grateful for Jason’s involvement with our project We are going to enjoy many years of enjoyment from our investment
This letter is in response to the Revdex.com
complaint that we received on January, 23, I have been in
communication with the complainant several times in the past week to schedule a
meeting with her in order to see the grout and understand the
nature of the
complaintThus far, I have been unable to secure a date to meet but will
continue to reach out to her to try to schedule this meeting and seek a
resolution to her grout issues
Sincerely,
*** ***
President, Founder, Optimist
LARS Remodeling & Design
Spring Street, La Mesa, CA
619-CALL-LARS (###-###-####)
Here's my Yelp review that Lars tried to remove:
They got a truthful, but negative review (even though I pointed out positive things), so they got Yelp to remove my original review, citing privacy concerns (I used a full name, just like other reviews, yet they didn't ask to remove those)Due to this paragraph I have to edit even more due to word limits so I can't say every single thing that went wrong
But know this, if you write a negative review to try to inform consumers- I was accurate/respectful in my review (They called me the same day it was posted, asking me if I'd remove it), they may try to find a way to remove itThey should've just taken accountability instead of doing this questionable (at best) action of trying to prevent a truthful review from being seen by consumersI'm going to inform Revdex.com of what they did, as this is quite disturbingHere it is: no last names/no privacy concern violation
They sold us on idea of full service desilived out of town (a little bit of a scare tactic, they said if we did it ala carte things could get messed up, people not finish projects and easier if they did it allAll valid points)They were highest bid (double or more vsothers)
Of course, there are typical delays of remodellingI get thatWhat I don't like is unprofessional behavior/unethical/bad customer service
They had some of the worst contractorsTheir electricians ate fast food INSIDE our home & threw trash on our property bringing antsThe electrician & another staff got in a profanity laced screaming match at our home/kept dropping F bombsHe quit on the spot, stomped in our house grabbing his kit, scratching our NEW floorsNeighbors heard- were gonna call the cops that's how loud it was'Til now one of the lights just turns off after less than minutes
They left lights on, windows open, doors unlocked overnite, despite multiple notes I left asking them to lock up
They mismeasured Ex: originally installed shower head/tiles off center, cabinets crooked etc and the project manager (who ended up quitting the company) told us "just put a shower curtain no one will see it" and "no one will look up" (at the cabinets)They made a big hole leading to outside in the wall and he said "normally that's not our responsibility to fill the hole" What? You guys made a HOLE in my bathroom (bugs/rats could come in) and you're telling me you're not going to fix it?
Got a new project managerI believe in second chancesDidn't improve muchMismeasured the space needed in b/w fridge/cabinetsTheir original solution: asked if I could get a smaller fridgeWhen I said something to Lori she actually told me "your expectations are too high" For wanting proper measurements? They ended up cutting out a doorway to fit it in, ruin NEW floorsNo proper ventilation spaceDelayed our project even more
Some contractors had unlicensed student workers do some work and gave a bid to my neighbor for a fraction of the cost of what we paidAnother brought his daughter to my home while workingOne of their own workers even badmouthed them
Items disappeared from my garageSimplest things like installing a towel rack, kept falling off
Nail in coffin: after ALL the issues we had, the owner came to our homeHe apologized then downplayed it by saying that I was the one at fault for not knowing what to expect since this was our first remodel (can you be any more patronizing), he said this isn't one of their big jobsI guess $106K+ isn't valuable businessI asked him to discount due to all the issues; he said it'd leave a bad taste in his mouth to come back to fix stuff (I interpreted that as blackmailComplain, we won't fix your stuff)
They tried to charge me extra for a dumpster trip (some neighbors threw junk in there)I said they needed to lock the dumpsterThey removed itBut the final bill was much higher than what should've been so I'm guessing they put in the fee there
I would've contacted Costco/Revdex.com but I was dealing with some serious, high stress family issues consuming my time that I just had to let this goI just paid the extra money and wanted to be done with them
Only good thing I can say: they eventually completed the project- not w/in orig timeline
Price is what you pay; value is what you getDidn't get what we paid forThe $106k+ is for the skeleton for bathrooms/kitchen & few other thingsI spent several thousand more beside Lars getting new toilets, knobs, flooring etcWhen they fix their mistakes they make it sound like they're doing you a favorNo, that's just doing your job
If you end up having a problem, they say they'll make it right but it seems like lip serviceI'd skip the whole "full service design" (I ended up being my own project mgr) & get better contractors ala carte for a fraction of the costALL my friends said we got ripped off
Why review yrs later? So consumers can be aware, learn from our experience & make an informed choice
Biggest financial mistake of my life!
We were very satisfied with the remodel of our master bath, guest bathroom and then especially our office with the most beautiful entertainment center!!! *** ***, Project Mgrwas always there, on the spot, getting things done when necessary Thanks *** for a new wonderful relationship Will miss you too!
We recently went through an extensive renovation of our home which entailed moving our kitchen to a different location, expanding a bedroom, remodeling two bathrooms, adding a bedroom and an office, and adding a den Everyone from Lars was amazing! They worked within our budget, gave us numerous options, and they were extremely accommodating considering we lived in our house during the renovation Everyone was very professional and knowledgeable We had estimates from other companies but Lars stood out because they really thought outside the box to make our wish list a reality We liked the ideas they brought to the table and even almost a year after our renovation completed, they continue to stand behind all the work that their trades completed We knew we were in good hands when we signed our contractWe highly recommend Lars to others looking to complete a renovation You won't be disappointed!
My husband and I recently had our two bathrooms remodeled by Lars Remodeling and Design and we are extremely pleased with the outcome Our main contact person was Lori Drake who was very patient with all my questions and always got back to me on a timely basis All the design staff and construction crew were very good at their jobs, came when they said they would, and were very prompt to fix any small problems that happened along the way And the entire project took less time than was originally scheduled There was a complete understanding that remodeling, particularly bathrooms, can be very disruptive and they tried to make it as painless as possible And now we have two beautiful new bathrooms