Our technician had medical issues which delayed him getting to the customer for repair as quickly as normalWe explained this to the customer yesterday and ordered him a new chair for his wait
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Let me know when the check is at the store and I will try my best to be at home for the pick upAlso what is the status on the phone call/e-mail from Sam Ziedan? I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I did receive all the furniture that we purchased and it did arrive on the date it was scheduledThe store manager and two employees delivered it and we did appreciate thatThe store manager was very polite and concerned about our issues and was very sorry for all the problems we had We did receive a recliner for our frustration and a what appeared to be a heart felt thank you for our purchase and concern for our satisfactionWe are satisfied with our furnitureIt is good quality now and will last us for a long time. I am sorry it had to come to the Revdex.com to get this resolved and am grateful for there understanding and supportThe circumstances ( as *** said) that lead to this was unfortunate I do want to thank the store manager for his involvement in this process and I do appreciate the sales person also involved with our sale.I will shop at the *** store again when the time comes and am quite glad all this is behind them and meAs I said we are enjoying our furniture and we tell everyone we got it from Ashley"s in *** Again, Thank You for your time and everything and everyone involved.Sincerly: *** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Why was this not told to me almost weeks agoI'm going to give them the furniture back but what opinions do I have if I don't ever get the money back? They have had my money for nearly months now and have told me time and time again that I wouldn't get a refundNow when they've figured out I've gone above their heads they want to offer me a refundThey've had 3/of my furniture since the 18th of May Where is that portion of my money at? In my opinion when they come to pick up my furniture they can hand me the check thenI don't feel comfortable with everything I've experienced up until this point of them having all of my money and all of the furnitureI want to make it be known that I'm not holding the furniture hostage but I want it to be known if I don't receive the money in a reasonable amount of timeI will be forced to take legal actionsRegards,*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand now that they sell lower grade mattresses with higher end furniture. If I had know this when I purchased, I would have made my purchase elsewhere. This was not the mattress that was with the bedroom suit we looked at and purchasedI did not see anywhere in their response the issue with the frame and the Ashley Furniture blanket that holds the frame in place on the floor. Do they not hold themselves accountable for that either. I am gathering that the frame is not part of Ashley Furniture either.
Regards,
*** ***
I looked in to the issue this morning. The product that was purchased was under a one year manufacturer warranty from the vendor. We have to follow the warranty the vendor sets, in this case it was ***. What was purchased was on the lower end of mattresses sold by ***, most
*** products have a ten year warranty. Any product issues past the one year warranty that *** provided on this particular model would be handles directly from the vendor. It is just like buying a new vehicle from a car company that sells ***s vehicles. The car company does not make the *** vehicle itself. They warranty the *** products during the time the vehicle is under warranty. Past that time, the car company would direct the customer directly to the *** company for any parts or issues needed with the vehicle. This is exactly how Ashley works. We did not manufacturer the mattress, *** did. They offered a one year warranty on this particular model, past that point the customer would need to deal with ***, unless an extended warranty was purchased and it was not. If Ms*** would like to dispute the $she paid she would need to contact *** directly. Unfortunately for the customer the product she purchased was not an Ashley product, and going directly through the vendor was her only option in being assisted If any further information is needed please let me know
Good afternoon, We are currently working to resolve this issue with Mr***. There has been several issues that occurred between the *** *** *** and Mr***. Mr*** has agreed to except the exchange of his new dresser next week. At that time everything should be
completed 100%. If any further information is needed please let us know. We are working as quickly as possible to take care of the one issue that remains. Thank you,*** ***
Good afternoon,As stated originally, the product is out of warranty and Ashley Furniture Industries, the factory that the Ashley HomeStore represents, does not warranty product past one year from the delivery date. The consumer is out of warranty and there is nothing further that can be done by Ashley HomeStore.Thank you,*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Yes the two items were finally picked up, but I was only reimbursed from Acceptance Now CorpThere is still the matter of payments made on 6/26/in the amount of that has yet to be refundedThe furniture in question was damaged prior to delivery, and I want a full refund
Regards,
*** ***
Ms*** purchased in November of 2014. She did purchase a five year extended warranty through a third party company we use called *** *** ***. Ashley Furniture offers a one year warranty, which expired for Ms*** in December of She is almost two years outside
of her warranty period.From December on any covered issues with her furniture would be covered by *** *** ***. The repair men she is speaking of do not work for Ashley Furniture, they work for *** *** ***.Ms*** would need to *** for a resolution if she is dissatisfied with their furniture technician and the repairs made to her furniture. *** does offer full replacement when items can not be repaired to customer standards or an early cash out option. This is at the discretion of ***, not Ashley Furniture If any further information is needed, please contact me.Thank you,*** ***
Mr*** was delivered all of his merchandise He did ask for a free recliner as compensation for his frustrations We did give him this recliner for certain circumstances that were beyond our control yet were not the consumers issue either He did let our sales manager know that he would be reaching out also to let those know who he had written to that everything had been resolved and he was satisfiedIf any further information is needed please let me know. Thank you,*** ***District G.M.Ashley HomeStore*** *** *** *** *** **
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This customer purchased through ACCNOW inside of our building. He was not happy with his merchandise and ACCNOW picked up his furniture on 9.28.17 and he was refunded.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do. It know who [redacted] is or where she is getting her information but it is simply not true. The store was called and the store sent the service repair guy out. Montage was only contact s for the first time over a month ago and they rejected the claim because it has been an ongoing issue since the date of purchase.
Good afternoon,This consumer is being delivered her new nightstand tomorrow morning. I am unsure of the confusion but she will have her product tomorrow morning. If any other questions are needed please let me know.Thank you,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. To the Revdex.com of Western VaI have had no communications with the [redacted] Store since talking to a person called [redacted], on Saturday the 10th, (who I have never meet). It is 1820 as I type this e-mail and still have no idea when I will get that phone call about the dresser. As far as my accepting the offer that all this is over once I receive the NEW AND UNDAMAGED dresser that I should have gotten when this order was placed back on July 29th is not the case. I DO want my dresser because it is what I paid for, it's mine. But, since the start of this I feel we have been put off, lied to, and basically been played 2nd fiddle to. Again we were told to purchase a protective cover, ($79.00) which we did. We were told to call the number on the back and we would receive two more at no charge. NOT THE CASE, I CALLED. Furniture schedules changed and damaged and wrong furniture all together has made this a very dissatisfying experience. Now the wife tells me the nightstand that the tech had to repair is still not right. So, do I call them with all this going on or just let it go? We paid good money for our furniture and feel as if that's not the QUALITY of service we got in return. So, as far as a resolution, NO, I paid for the dresser out right, it's part of the original furniture we are due. What has happened to the request I made in my previous email? Which includes a total refund and furniture return?
Regards,
[redacted]
Our technician had medical issues which delayed him getting to the customer for repair as quickly as normalWe explained this to the customer yesterday and ordered him a new chair for his wait
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Let me know when the check is at the store and I will try my best to be at home for the pick upAlso what is the status on the phone call/e-mail from Sam Ziedan? I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I did receive all the furniture that we purchased and it did arrive on the date it was scheduledThe store manager and two employees delivered it and we did appreciate thatThe store manager was very polite and concerned about our issues and was very sorry for all the problems we had We did receive a recliner for our frustration and a what appeared to be a heart felt thank you for our purchase and concern for our satisfactionWe are satisfied with our furnitureIt is good quality now and will last us for a long time. I am sorry it had to come to the Revdex.com to get this resolved and am grateful for there understanding and supportThe circumstances ( as *** said) that lead to this was unfortunate I do want to thank the store manager for his involvement in this process and I do appreciate the sales person also involved with our sale.I will shop at the *** store again when the time comes and am quite glad all this is behind them and meAs I said we are enjoying our furniture and we tell everyone we got it from Ashley"s in *** Again, Thank You for your time and everything and everyone involved.Sincerly: *** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Why was this not told to me almost weeks agoI'm going to give them the furniture back but what opinions do I have if I don't ever get the money back? They have had my money for nearly months now and have told me time and time again that I wouldn't get a refundNow when they've figured out I've gone above their heads they want to offer me a refundThey've had 3/of my furniture since the 18th of May Where is that portion of my money at? In my opinion when they come to pick up my furniture they can hand me the check thenI don't feel comfortable with everything I've experienced up until this point of them having all of my money and all of the furnitureI want to make it be known that I'm not holding the furniture hostage but I want it to be known if I don't receive the money in a reasonable amount of timeI will be forced to take legal actionsRegards,*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand now that they sell lower grade mattresses with higher end furniture. If I had know this when I purchased, I would have made my purchase elsewhere. This was not the mattress that was with the bedroom suit we looked at and purchasedI did not see anywhere in their response the issue with the frame and the Ashley Furniture blanket that holds the frame in place on the floor. Do they not hold themselves accountable for that either. I am gathering that the frame is not part of Ashley Furniture either.
Regards,
*** ***
I looked in to the issue this morning. The product that was purchased was under a one year manufacturer warranty from the vendor. We have to follow the warranty the vendor sets, in this case it was ***. What was purchased was on the lower end of mattresses sold by ***, most
*** products have a ten year warranty. Any product issues past the one year warranty that *** provided on this particular model would be handles directly from the vendor. It is just like buying a new vehicle from a car company that sells ***s vehicles. The car company does not make the *** vehicle itself. They warranty the *** products during the time the vehicle is under warranty. Past that time, the car company would direct the customer directly to the *** company for any parts or issues needed with the vehicle. This is exactly how Ashley works. We did not manufacturer the mattress, *** did. They offered a one year warranty on this particular model, past that point the customer would need to deal with ***, unless an extended warranty was purchased and it was not. If Ms*** would like to dispute the $she paid she would need to contact *** directly. Unfortunately for the customer the product she purchased was not an Ashley product, and going directly through the vendor was her only option in being assisted If any further information is needed please let me know
Good afternoon, We are currently working to resolve this issue with Mr***. There has been several issues that occurred between the *** *** *** and Mr***. Mr*** has agreed to except the exchange of his new dresser next week. At that time everything should be
completed 100%. If any further information is needed please let us know. We are working as quickly as possible to take care of the one issue that remains. Thank you,*** ***
Good afternoon,As stated originally, the product is out of warranty and Ashley Furniture Industries, the factory that the Ashley HomeStore represents, does not warranty product past one year from the delivery date. The consumer is out of warranty and there is nothing further that can be done by Ashley HomeStore.Thank you,*** ***
This customer was refunded all of his money from ACCNOW and we refunded his delivery feeThere is nothing left to refund him. *** ***Ashley HomeStore
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Yes the two items were finally picked up, but I was only reimbursed from Acceptance Now CorpThere is still the matter of payments made on 6/26/in the amount of that has yet to be refundedThe furniture in question was damaged prior to delivery, and I want a full refund
Regards,
*** ***
Ms*** purchased in November of 2014. She did purchase a five year extended warranty through a third party company we use called *** *** ***. Ashley Furniture offers a one year warranty, which expired for Ms*** in December of She is almost two years outside
of her warranty period.From December on any covered issues with her furniture would be covered by *** *** ***. The repair men she is speaking of do not work for Ashley Furniture, they work for *** *** ***.Ms*** would need to *** for a resolution if she is dissatisfied with their furniture technician and the repairs made to her furniture. *** does offer full replacement when items can not be repaired to customer standards or an early cash out option. This is at the discretion of ***, not Ashley Furniture If any further information is needed, please contact me.Thank you,*** ***
Mr*** was delivered all of his merchandise He did ask for a free recliner as compensation for his frustrations We did give him this recliner for certain circumstances that were beyond our control yet were not the consumers issue either He did let our sales manager know that he would be reaching out also to let those know who he had written to that everything had been resolved and he was satisfiedIf any further information is needed please let me know. Thank you,*** ***District G.M.Ashley HomeStore*** *** *** *** *** **
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This customer purchased through ACCNOW inside of our building. He was not happy with his merchandise and ACCNOW picked up his furniture on 9.28.17 and he was refunded.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do. It know who [redacted] is or where she is getting her information but it is simply not true. The store was called and the store sent the service repair guy out. Montage was only contact s for the first time over a month ago and they rejected the claim because it has been an ongoing issue since the date of purchase.
Regards,
[redacted]
Good afternoon,This consumer is being delivered her new nightstand tomorrow morning. I am unsure of the confusion but she will have her product tomorrow morning. If any other questions are needed please let me know.Thank you,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. To the Revdex.com of Western VaI have had no communications with the [redacted] Store since talking to a person called [redacted], on Saturday the 10th, (who I have never meet). It is 1820 as I type this e-mail and still have no idea when I will get that phone call about the dresser. As far as my accepting the offer that all this is over once I receive the NEW AND UNDAMAGED dresser that I should have gotten when this order was placed back on July 29th is not the case. I DO want my dresser because it is what I paid for, it's mine. But, since the start of this I feel we have been put off, lied to, and basically been played 2nd fiddle to. Again we were told to purchase a protective cover, ($79.00) which we did. We were told to call the number on the back and we would receive two more at no charge. NOT THE CASE, I CALLED. Furniture schedules changed and damaged and wrong furniture all together has made this a very dissatisfying experience. Now the wife tells me the nightstand that the tech had to repair is still not right. So, do I call them with all this going on or just let it go? We paid good money for our furniture and feel as if that's not the QUALITY of service we got in return. So, as far as a resolution, NO, I paid for the dresser out right, it's part of the original furniture we are due. What has happened to the request I made in my previous email? Which includes a total refund and furniture return?
Regards,
[redacted]