KCContracting

ID No [redacted] Complaint Involves: Guarantee or Warranty Issues- It is denied that the claim is a warranty or guarantee issue.Contractors counter statement of the problem.In December a small portion of the [redacted] roof was replaced at a cost of $2,The shingles were warranted by the manufacturer - however the shingles are not claimed to be defectiveThere is no claim that the labor was defectiveThere were no issues with the roof for yearsA second roofing contractor came and worked on the roof that adjoins the area where (years prior) K [redacted] installed the roofSince that contractor performed work, the roof began to leak at the seam area between the two parts of the roofAs a gesture of good will, K [redacted] offered [redacted] $towards the cost of patching the area where the leak occurred (after the second contractor worked on the roof) [redacted] has made a claim with their insurance company for the water damageNo estimates for the damage have been provided [redacted] used the roof for years with no issuesOnly when a second contractor worked on the roof was there any issue.Offer of settlement:Demand $3,000Other Contractor should pay $2,500K [redacted] offer: $(taking into consideration -credit for years use of roof)- and a full release

Dear Ms [redacted] , I am responding to the BBC complaint filed by [redacted] against Kindler Roofing The work was done to codeKindler installed the roof on an existing structureThe roof pitch existed when the replacement roof was installedThe codes addressing roof assemblies do provide for applying the shingle roofing in the manner that Kindler installed the roof(R9052.1- R9052.7.1) (I have attached the relevant sections of the roofing code) The installation for this roof type does not call for a drip edge(R905.2.8.4-R905.2.8.5) At the time of installation different roofing repair estimates were provided – the most expensive being a rubber roofHowever a rubber roof would not have guaranteed that the leak that occurred, would not have occurred The leak occurred years after Kindlers workThere was no leak until after another contractor had come onto the roof and removed some of Kindlers work and put down roofing on the adjacent roof structure If anything, the installation of shingles on the main roof by the other contractor could have caused a pitch change where the main roof met the roof installed by Kindler Contracting The main roof and alleged “flat roof” were installed by two different contractors (years apart) the second contractor is responsible for the less than inch staggering between the two layers of shingles The “flat roof” is not leaking, there is no need to install more than layer of shingles on the “flat roof” area As shown in photographs & 60, ice and water shield was installed on the “flat roof” MrK [redacted] remains willing, to pay Mr& Mrs [redacted] $as a good faith gestureMrK [redacted] is sorry that they have had these issues but he firmly believes that the second contractor is responsible for the issues the ***’s are having Please feel free to call me should have any questions or concerns