Please be advised that I represent I-Guard International KServices, LLC and KCountry Club(hereinafter "KCountry Club") with regard to the above referenced complaintPlease direct any and allfurther communications to my attentionPlease also consider this letter as KCountry Club's response toMr [redacted] ' complaint filed on July 4, 2017.On June 30, 2017, Mr [redacted] executed a Canine/Feline Board and Care Agreement (hereinafter"Agreement") with KCountry Club in order to board his Golden Retriever with KCountry Club for theweekendThe Agreement Mr [redacted] signed contained an Addendum entitled Assumption of Risk,Release and Indemnification Agreement whereby Mr [redacted] acknowledged and assumed any and allrisks associated with boarding his dog at KCountry ClubMr [redacted] further agreed to release K9Country Ciub from any liability associated with or arising out of the AgreementMr [redacted] furtheragreed to indemnify KCountry Club from and against any and all actions, claims, or damages related tohis interactions with KCounty Club.Prior to boarding his dog with KCountry Club, Mr [redacted] did not identify any health issues orspecial needs for his dog which would require additional care or attentionOn July 2, 2017, after Mr[redacted] had picked up his dog from KCountry Club, he called and spoke with the manager of K9Country Club regarding some unusual marks behind his dog's earsThe manager indicated that the markswere most likely the result of his dog playing with other dogs while at KCountry Club and offered forMr [redacted] to bring in his dog to KCountry Club for an inspection by a kennel technicianMr[redacted] declined this offer.On July 3, 2017, Mr [redacted] visited KCountry Club and indicated that his dog had to go toemergency animal hospital the night beforeMr [redacted] showed several pictures of his dog to themanager of KCountry Club depicting injuries associated with matting and sunburn and indicated that hisdog sustained said injuries because KCountry Club neglected his dog and failed to brush his dog afterthe dog had been playing in a poolThe manager of KCountry Club attempted to explain to Mr [redacted] that matting of the kind exhibited in his dog does not usually happen in two days of boardingand was most likely present before Mr [redacted] boarded his dog with KCountry ClubThe managerfurther explained to Mr [redacted] that KCountry Club was unaware of any matting issues with his dogas Mr [redacted] never indicated to anyone at KCountry Club that his dog required special attention orhad issues with mattingThe manager further indicated that Mr [redacted] ' dog did not exhibit any signsof distress during its stay at KCountry ClubAs a gesture of goodwill, the manager offered Mr[redacted] a $credit for future services at KCountry Club, which Mr [redacted] refused toaccept.After Mr [redacted] met with the manager of KCountry Club, Nikolay L***, the owner of K9Country Club, spoke with Mr [redacted] by telephone regarding his concernsMr [redacted] indicatedto MrL [redacted] that he believed his dog had been neglected while at the KCountry Club and that heintends to "blast" KCountry Club on social mediaIn response, MrL [redacted] requested that Mr[redacted] provide additional information in support of his allegations that his dog had sustained injureswhile at KCountry ClubMr [redacted] assured MrL [redacted] that he would provide photographs andveterinary records in support of his allegationHowever, he never provided any such photographs orveterinary records to MrL***.On July 4, 2017, Mr [redacted] published photographs on social media (" [redacted] ") depicting injurieson his dog associated with matting and sun damage accompanied by a lengthy message containing falseand disparaging comments about KCountry ClubMr [redacted] ' [redacted] posting falsely claims thatKCountry Club did not properly care for his dog thereby causing the injuries depicted in thephotographsMr [redacted] ' [redacted] post also urges others to refrain from using the services of K9Country Club and encourages others to share his [redacted] postAs of the date of this letter, Mr[redacted] ' [redacted] posting has been shared almost timesAs you can imagine, Mr [redacted] 'actions have caused significant damage to KCountry Club's business and reputation.On July 13, 2017, I sent a letter to Mr [redacted] requesting he provide objective evidence in support hisallegations and the and defamatory statements contained in his July 4, [redacted] postingTodate Mr [redacted] has failed to provide any evidence in support of his allegation to my office or to K9Country Club.As evidenced by the foregoing, Mr [redacted] ' allegations are completely unsupportedKCountry Clubtreats all animals boarded in its facilities with utmost care and attentionThe injuries sustained by Mr[redacted] ' dog were likely the result of long standing poor grooming practices and not the result of a twoday stay at KCountry ClubMr [redacted] ' complaint is further without merit as the Agreement Mr[redacted] executed provided that Mr [redacted] assumed all risks associated with boarding his dog atKCountry Club.I hope this letter has fully responded to Mr [redacted] ' July 4, complaintIf you have anyadditional questions or concerns please do not hesitate to contact me.Very truly yours, [redacted]
Complaint: [redacted] I am rejecting this response because: The issue is unresolved.Sincerely, [redacted]
Please be advised that I represent I-Guard International KServices, LLC and KCountry Club(hereinafter "KCountry Club") with regard to the above referenced complaintPlease direct any and allfurther communications to my attentionPlease also consider this letter as KCountry Club's response toMr [redacted] ' complaint filed on July 4, 2017.On June 30, 2017, Mr [redacted] executed a Canine/Feline Board and Care Agreement (hereinafter"Agreement") with KCountry Club in order to board his Golden Retriever with KCountry Club for theweekendThe Agreement Mr [redacted] signed contained an Addendum entitled Assumption of Risk,Release and Indemnification Agreement whereby Mr [redacted] acknowledged and assumed any and allrisks associated with boarding his dog at KCountry ClubMr [redacted] further agreed to release K9Country Ciub from any liability associated with or arising out of the AgreementMr [redacted] furtheragreed to indemnify KCountry Club from and against any and all actions, claims, or damages related tohis interactions with KCounty Club.Prior to boarding his dog with KCountry Club, Mr [redacted] did not identify any health issues orspecial needs for his dog which would require additional care or attentionOn July 2, 2017, after Mr[redacted] had picked up his dog from KCountry Club, he called and spoke with the manager of K9Country Club regarding some unusual marks behind his dog's earsThe manager indicated that the markswere most likely the result of his dog playing with other dogs while at KCountry Club and offered forMr [redacted] to bring in his dog to KCountry Club for an inspection by a kennel technicianMr[redacted] declined this offer.On July 3, 2017, Mr [redacted] visited KCountry Club and indicated that his dog had to go toemergency animal hospital the night beforeMr [redacted] showed several pictures of his dog to themanager of KCountry Club depicting injuries associated with matting and sunburn and indicated that hisdog sustained said injuries because KCountry Club neglected his dog and failed to brush his dog afterthe dog had been playing in a poolThe manager of KCountry Club attempted to explain to Mr [redacted] that matting of the kind exhibited in his dog does not usually happen in two days of boardingand was most likely present before Mr [redacted] boarded his dog with KCountry ClubThe managerfurther explained to Mr [redacted] that KCountry Club was unaware of any matting issues with his dogas Mr [redacted] never indicated to anyone at KCountry Club that his dog required special attention orhad issues with mattingThe manager further indicated that Mr [redacted] ' dog did not exhibit any signsof distress during its stay at KCountry ClubAs a gesture of goodwill, the manager offered Mr[redacted] a $credit for future services at KCountry Club, which Mr [redacted] refused toaccept.After Mr [redacted] met with the manager of KCountry Club, Nikolay L***, the owner of K9Country Club, spoke with Mr [redacted] by telephone regarding his concernsMr [redacted] indicatedto MrL [redacted] that he believed his dog had been neglected while at the KCountry Club and that heintends to "blast" KCountry Club on social mediaIn response, MrL [redacted] requested that Mr[redacted] provide additional information in support of his allegations that his dog had sustained injureswhile at KCountry ClubMr [redacted] assured MrL [redacted] that he would provide photographs andveterinary records in support of his allegationHowever, he never provided any such photographs orveterinary records to MrL***.On July 4, 2017, Mr [redacted] published photographs on social media (" [redacted] ") depicting injurieson his dog associated with matting and sun damage accompanied by a lengthy message containing falseand disparaging comments about KCountry ClubMr [redacted] ' [redacted] posting falsely claims thatKCountry Club did not properly care for his dog thereby causing the injuries depicted in thephotographsMr [redacted] ' [redacted] post also urges others to refrain from using the services of K9Country Club and encourages others to share his [redacted] postAs of the date of this letter, Mr[redacted] ' [redacted] posting has been shared almost timesAs you can imagine, Mr [redacted] 'actions have caused significant damage to KCountry Club's business and reputation.On July 13, 2017, I sent a letter to Mr [redacted] requesting he provide objective evidence in support hisallegations and the and defamatory statements contained in his July 4, [redacted] postingTodate Mr [redacted] has failed to provide any evidence in support of his allegation to my office or to K9Country Club.As evidenced by the foregoing, Mr [redacted] ' allegations are completely unsupportedKCountry Clubtreats all animals boarded in its facilities with utmost care and attentionThe injuries sustained by Mr[redacted] ' dog were likely the result of long standing poor grooming practices and not the result of a twoday stay at KCountry ClubMr [redacted] ' complaint is further without merit as the Agreement Mr[redacted] executed provided that Mr [redacted] assumed all risks associated with boarding his dog atKCountry Club.I hope this letter has fully responded to Mr [redacted] ' July 4, complaintIf you have anyadditional questions or concerns please do not hesitate to contact me.Very truly yours, [redacted]