I am rejecting this response because: I have tried and tried to communicate with KCPL that the American Legion is a nonprofit organization and we are not a commercial entity. Right now our monthly bills run from $to over $a month and have completely depleted our bank account. We have the furnace turned down to degrees and even had to shut off the breaker to keep from using electricity. We are a group of veterans who do not have any more money in our treasuryYes we have tried to communicate our plight with KCPL but they do not listen. Thank you for you help
Good morning, sorry for the delay on this. The Claims Department is currently working on Mr. [redacted]'s case and should be in contact with him soon. [redacted]
We have received your request for response to [redacted]’s complaint regarding the repair of his meter. Mr. [redacted]’s meter can is in need of repair; specifically a slip collar will need to be installed due to settled service. While KCP&L is responsible for maintenance of the...
meter, the customer is responsible for the meter can. A message was left on 2/24/15 and a post card was left on 5/18/15 regarding this information. Once this repair is completed please contact our 24hr Customer Care Center at (888) 471-5275.
We have received your request for response to [redacted]’s complaint regarding the $250.00 deposit. Per rule 4 CSR 240-13.030, a deposit was added to the customer’s account after the recent disconnect. As a courtesy, due to the confusion on the day of disconnection, the $250.00 deposit...
will be waived. 4 CSR 240-13.030 Deposits and Guarantees of Payment (2) A utility may require a deposit or guarantee as a condition of continuing or re-establishing residential service if— (A) The service of the customer has been discontinued by the utility for nonpayment of a delinquent account not in dispute
We have received your request for response to [redacted]’s complaint regarding identity theft. As of 6/16/15, Ms. [redacted] has spoken with a supervisor regarding this situation. In order to obtain new service, the full balance will need to be paid. The customer was also advised...
additional arrangements will be available November 1st.
We have received your request for response to [redacted] D [redacted]’s complaint regarding disconnection and reconnection of his service. A disconnect notice was mailed the day before his recent bill. It was mailed to the same address as his bills. If he didn’t receive the notice he will need to...
check with his post office. KCP&L has no control over what happens to bills and notices once they are mailed. A phone call attempt was made using the same phone number on his account, but no one answered and there was no way to leave a message. Mr. [redacted] stated he was sleeping when the tech arrived. KCP&L techs do make an attempt to contact the customer before disconnecting the service whether knocking on the door or ringing the bell. Listening to the phone calls Mr. [redacted] had with the CSR’s and supervisor does not indicate they were rude or snarky. Mr. [redacted] was upset he couldn’t get his service reconnected the same day. KCP&L doesn’t do same day orders and his reconnection was scheduled for the next day. The deposit and reconnect charge is being billed to him. Thank you, Doris M[redacted] Sr. Customer Relations Advisor KCP&L 1200 Main St, 30th Floor Kansas City, MO 64105
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have received your request for response to [redacted]s complaint regarding his disconnection notice. During the Cold Weather Rule period (November 1st – March 31st), disconnections can be done if the temperatures are above 32 degrees. Mr. Reed has contacted our Customer Care Center as...
of 12/29/14 and has set up payment arrangements. At this time, the customer is no longer in danger of disconnection.
Thank you,
[redacted]
We have received your request for response to [redacted]’s complaint regarding not receiving notification before final bill was sent to a collection agency. Ms. [redacted] called on 7/1/14 and requested to disconnect service on 7/3/14 and provided forwarding mailing address. The service...
was disconnected on 7/3/14 and final bill was mailed on 7/7/14. Past due notices were mailed on 7/31, 8/28, and 9/25 which stated final payment is needed to avoid further collection activity. The account has been paid in full as of 10/14/14.
We have received your request for response to [redacted]’s complaint regarding high bills for a small legion building. This is a commercial building and only two rates are available, MO930 and MO931. This building was on MO930. In December 2014 he called...
and regarding his high bill and was changed to the rate MO931. This is the better rate for him. Once a customer changes to a new rate, they must be on that rate for one year. He is only billed for usage used.
September 16, 2015 Revdex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 RE: Case No. [redacted] We have received your request for response to [redacted]’s complaint regarding a refund check. The closed account was in the name of [redacted]...
and [redacted] was the primary account holder. KCP&L doesn’t track who makes payments on the accounts. Once an account has closed, any credits left on the account are refunded to the primary account holder. The refund check has been cashed. Any disagreements as to who should have received the refund must be handled between [redacted] and [redacted]. Thank you, Doris Moore Sr. Customer Relations Advisor KCP&L 1200 Main St, 30th Floor Kansas City, MO 64105 *Disclaimer* By contacting the Revdex.com for assistance with resolving this issue, the customer has implied consent to share potentially confidential account information with only the Revdex.com as it relates to this complaint. KCP&L requests that the Revdex.com not share publicly any confidential information when posting this response.
I am rejecting this response because: I have tried and tried to communicate with KCPL that the American Legion is a nonprofit organization and we are not a commercial entity. Right now our monthly bills run from $to over $a month and have completely depleted our bank account. We have the furnace turned down to degrees and even had to shut off the breaker to keep from using electricity. We are a group of veterans who do not have any more money in our treasuryYes we have tried to communicate our plight with KCPL but they do not listen. Thank you for you help
Hello, attached is our response to Ms. Okwara's complaint. Thank you.
Maria
Good morning, sorry for the delay on this. The Claims Department is currently working on Mr. [redacted]'s case and should be in contact with him soon. [redacted]
We have received your request for response to [redacted]’s complaint regarding the repair of his meter. Mr. [redacted]’s meter can is in need of repair; specifically a slip collar will need to be installed due to settled service. While KCP&L is responsible for maintenance of the...
meter, the customer is responsible for the meter can. A message was left on 2/24/15 and a post card was left on 5/18/15 regarding this information. Once this repair is completed please contact our 24hr Customer Care Center at (888) 471-5275.
We have received your request for response to [redacted]’s complaint regarding the $250.00 deposit. Per rule 4 CSR 240-13.030, a deposit was added to the customer’s account after the recent disconnect. As a courtesy, due to the confusion on the day of disconnection, the $250.00 deposit...
will be waived. 4 CSR 240-13.030 Deposits and Guarantees of Payment (2) A utility may require a deposit or guarantee as a condition of continuing or re-establishing residential service if— (A) The service of the customer has been discontinued by the utility for nonpayment of a delinquent account not in dispute
We have received your request for response to [redacted]’s complaint regarding identity theft. As of 6/16/15, Ms. [redacted] has spoken with a supervisor regarding this situation. In order to obtain new service, the full balance will need to be paid. The customer was also advised...
additional arrangements will be available November 1st.
We have received your request for response to [redacted] D [redacted]’s complaint regarding disconnection and reconnection of his service. A disconnect notice was mailed the day before his recent bill. It was mailed to the same address as his bills. If he didn’t receive the notice he will need to...
check with his post office. KCP&L has no control over what happens to bills and notices once they are mailed. A phone call attempt was made using the same phone number on his account, but no one answered and there was no way to leave a message. Mr. [redacted] stated he was sleeping when the tech arrived. KCP&L techs do make an attempt to contact the customer before disconnecting the service whether knocking on the door or ringing the bell. Listening to the phone calls Mr. [redacted] had with the CSR’s and supervisor does not indicate they were rude or snarky. Mr. [redacted] was upset he couldn’t get his service reconnected the same day. KCP&L doesn’t do same day orders and his reconnection was scheduled for the next day. The deposit and reconnect charge is being billed to him. Thank you, Doris M[redacted] Sr. Customer Relations Advisor KCP&L 1200 Main St, 30th Floor Kansas City, MO 64105
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have received your request for response to [redacted]s complaint regarding his disconnection notice. During the Cold Weather Rule period (November 1st – March 31st), disconnections can be done if the temperatures are above 32 degrees. Mr. Reed has contacted our Customer Care Center as...
of 12/29/14 and has set up payment arrangements. At this time, the customer is no longer in danger of disconnection.
Thank you,
[redacted]
We have received your request for response to [redacted]’s complaint regarding not receiving notification before final bill was sent to a collection agency. Ms. [redacted] called on 7/1/14 and requested to disconnect service on 7/3/14 and provided forwarding mailing address. The service...
was disconnected on 7/3/14 and final bill was mailed on 7/7/14. Past due notices were mailed on 7/31, 8/28, and 9/25 which stated final payment is needed to avoid further collection activity. The account has been paid in full as of 10/14/14.
We have received your request for response to [redacted]’s complaint regarding high bills for a small legion building. This is a commercial building and only two rates are available, MO930 and MO931. This building was on MO930. In December 2014 he called...
and regarding his high bill and was changed to the rate MO931. This is the better rate for him. Once a customer changes to a new rate, they must be on that rate for one year. He is only billed for usage used.
I am rejecting this response because: There have been many more times that my lights have been out then what is listed.
Regards,
[redacted]
September 16, 2015 Revdex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 RE: Case No. [redacted] We have received your request for response to [redacted]’s complaint regarding a refund check. The closed account was in the name of [redacted]...
and [redacted] was the primary account holder. KCP&L doesn’t track who makes payments on the accounts. Once an account has closed, any credits left on the account are refunded to the primary account holder. The refund check has been cashed. Any disagreements as to who should have received the refund must be handled between [redacted] and [redacted]. Thank you, Doris Moore Sr. Customer Relations Advisor KCP&L 1200 Main St, 30th Floor Kansas City, MO 64105 *Disclaimer* By contacting the Revdex.com for assistance with resolving this issue, the customer has implied consent to share potentially confidential account information with only the Revdex.com as it relates to this complaint. KCP&L requests that the Revdex.com not share publicly any confidential information when posting this response.