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KDental Reviews (2)

On 10/11/I went to visit this Dentist for a deep cleaning and fillings, there they told me that I would be a perfect candidate for BotoxThe Botox would relax the muscles, and help stop the grinding of my teethThey explained that they would take care of everything, and never mentioned that my insurance would not cover the procedureI was told that it was only going to pay $out of pocketOn 10/24/I had already received the Botox twice, and to my surprise the total bill was $with $a monthThis was not what they had explained to me two weeks prior, and after speaking with [redacted] she made it clear that Botox is not covered by insuranceWhich means that they knew it was not covered, and never fully explained that to meI have already had procedures, and are willing to pay the $which is what I was told it would cost, not $

Thank you for following up on this complaint!We take pride in our business and patient careWe go out of our way to help our patientsThough it is unfortunate that we have this complaint against us but please find attached documents that clearly shows that patient knew that he was responsible for the rendered treatment.We are very diligent with financials and make sure our patients not just review the documents but actually “sign” them.We even make them “initial” on the statement that states that “Insurance benefits are an estimate and an insurance may or may not cover a procedureAnd any portion not covered by insurance becomes patients responsibility”Documents attached are: - Office Financial Policy: We reviewed the general financial policy and the patient signed it on 10/8/This policy states that “ultimately patient is responsible for all charges regardless of any dental coverage”- Signed Treatment Plan: Before rendering any treatment, we present the treatment plan to the patient and go over the financials and insurance coverageAs you can see in this attached treatment plan which clearly shows that the Insurance does not cover BOTOX as a procedureThe insurance covered other procedures but not BOTOXSince this document was signed by the patient, it shows that patient knew that it was not a covered benefit and he needed to pay out of pocketThe patient signed the treatment plan with that knowledgeIn fact the patient paid all his portion on the date of serviceWe do not collect any fees that we know are covered by insuranceOn behalf of the patient we bill the insurance for that paymentIn this case it was pretty clear that the dental insurance does not cover cosmetic procedures and the patient paid accordinglyNot sure why this concern is coming up nowWith these evidence documents we believe all the transactions were done appropriately and the patient reviewed the fees and paid the fees appropriatelyPlease let us know if there is anything else needed from our endThanks again for helping out in this complaint! Regards, [redacted]

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