Initial Business Response / [redacted] (1000, 5, 2016/04/14) */ I would be happy to refund you the additional funds for the warrantyIf this is acceptablePlease call me on my cell phone Thank you, RJ [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no dollar amount stated in KDK's responseThe additional amount to be refunded needs to be put in writing as well as the date the check will be mailedIf the amount to be refunded is $and the check will be mailed immediately,we will accept their offerOtherwise, we do not accept their offerThey lied to us about not receiving a check from PWI when in fact they did receive a checkIt also took numerous phone calls to receive the first check which was not the correct amountThis Complaint was filed because they did not return our phone calls about the amount in dispute despite being told we would take this to the Revdex.comWe do not trust that we will be compensated for the full amount in a timely manner Final Business Response / [redacted] (4000, 13, 2016/05/10) */ ***Document Attached [redacted] Please see attached copy of checkI mailed it the following day after speaking to the Revdex.com Thank you, RJ
I am rejecting this response because: The truck is unsafe an should not have been sold to anyone in the first place The vibration is so bad that the battery cables will not stay connected, they vibrate right off and I have had to have service calls to jump it and I can prove thisThe vibration loosened the dental implant screw tops in my mouth and the surgeon had to put new caps on my implantsNot only have the service call people claimed this so did Auto Details who had to reattach the step and the brush guard I bought from them and had them professionally install They claim they have never seen this happen before The vibration was never corrected which was brought to [redacted] 's attention before I bought the truck and he claimed it would be fixed before I purchased the truck When I picked up the truck he once again claimed it was corrected The truck was not picked up at SunnySide Chevy it was picked up at [redacted] in Amherst because [redacted] said I had to take the truck to a [redacted] dealer for the service contract They were the ones who called the service contract provider who claimed the drive shaft would not be covered because the KDK sold me the truck knowing it had a problem in the drive shaft $I paid for a service contract that did not cover what I was told it would cover The service contract company called me and told me they would not cover the truck [redacted] also told me the AC was covered and that was before I bought the truck The reason KDK had to pick the truck up at [redacted] was because the mechanics at [redacted] said it was unsafe for me to drive from Amherst to Brunswick Both [redacted] and Sunny Side and Auto Details are all willing to back me in court I was lied to from the beginning by KDK [redacted] told me the truck had not plowed, both Sunny Side and [redacted] said it had been used to plow I have text messages that will prove I was told the seat was replaced as was the drive shaft but when I picked the truck up from KDK a second time the seat was the same seat and did not work Added to that a huge glob of grease on the seat belt which ruined my white blouse I had on I went into the service bay and got [redacted] who is the one who said it was replaced and had just worked for him, this was another lie I am willing to return the truck to KDK for the amount of money I paid for it which was $plus the $I paid Sunny Side, plus the [redacted] repairs of $which equals $ Auto Details said they will take the Brush guard, the door visor and the pipe step off for me but I cannot return them to get my money back, another words I'm stuck with them Shame on you KDK I needed a truck for work and you took my money and now I have a ***gerous truck Buy the truck back from me If you back your product you would buy it back You sold me a truck knowing it had problems and was not safe to drive I would like my money back so I can buy another truck that runs and is safe You have tied my money and work for long enough Obviously I wanted the truck, why else would I have had all this work done and added accessories to it KDK knowingly ripped me off By saying the truck is nearly years old when its years old does not change a thing I have a [redacted] that is years old and still runs great, but an honest dealership sold me that one Just back your product that you sell, buy it back from me Even if KDK states I bought as is [redacted] still claimed they would fix it before I purchased it and even the service contract would not cover the truck I have all the receipts, texts, and proof [redacted] new what he was doing when he purposely sold me the lemonI am more than willing to go to court with the professionals from the other dealerships to get my money back This truck has not been driven because it is too dangerous to drive
Initial Business Response / [redacted] (1000, 5, 2015/12/26) */ This would be the first time that KDK has been contacted by Mr [redacted] regarding his down paymentMr [redacted] was refunded his deposit the same evening that he came into the dealershipI find it hard to believe that he would be turned down elsewhere for high credit card limits especially since the credit card in question is a pre-paid debit card(which doesn't report to the credit bureau) Please understand that Mr [redacted] was given the option to pay cash for the vehicle and was unable to come up with the total balanceKDK gave him the option of financing the vehicleKeep in mind financing terms will be based on creditThere will always be additional fees and interest when arranging financingIn addition to any insurances or service plansWhich Mr [redacted] wanted to purchase I'm sorry for any confusion but we did stayed open two hours after close to try to put a deal togetherI would have much rather gone home for the eveningBefore I would refund a penny to Mr [redacted] , I would want to a bank statement showing the refund never processed and also a contact from the credit card company verifying thisI know that if I had $2,missing in my account that I would have no problem contacting the proper authorities at a dealership or any place of businessPlease call my personal cell phoneRJ [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will respond to their response in the same order that they responded If I must I will pull up phone records that I had tried to call multiple times just to be put on hold and hung up on (this can be seen with the duration of the call) I was not refunded my deposit the same dayThat can be seen in the documents that I have provided and from my bank UsaaAnd, yes, my card is a secured card, but it DOES report to the credit bureaus as unsecured because it is also a revolving CD The second paragraph is null to this situationIt seems as if they are speaking down upon me, like I do not underatand fees, interest and suchI'm well aware of the fact of extra fees, rates, mark ups, etcI already own two vehicles and a business myself I was helping a friend with a down payment on a vehicleStaying open two hours later is a bit unbelievable; because, I remember vividly when I had to come pick him up from the dealership due to a a very different final purchase number then what we had agreed upon;Brokers t really tiny fine print, with plenty of white-out (to cover up up changes) on the purchasing documentationWhy because it was a minute drive there and back In RJ's first paragraph he said that he refunded me the moneyIn the last paragraph he said that I would not receive a penny without a bank statementI'm sure it is pretty easy to go over his paperwork if he remembers that night so vividly of staying "two hours later than after closing" and see that there was never a refund processed even in their financial recordsAnd not just the $2,from my credit card (at this point does it matter if it secured or not its still dollars) but also the $2,from Mychal-the person that was going to purchase the vehicle- so a total of $4,that has not been returnedMychal is taking care of his end also And my bank USAA has attempted to contact KDK auto Brokers regarding this matterI pulled up information from my account and attached four documents showing no return and a dispute still in progress All this extra time I spent trying to resolve this issue and RJ from KDK Auto Brokers is seemingly belittling my sense of information on the subject and purchasing standards/regulations etcafter trying to reach out multiple times, not just by phone but on their website via email I know its not just some feeling I have but pure logic that I have been wronged and belittled and would like to be properly compensated not just for money that has never been returned; but also, all of this extra time invested in this matterNone of that time I can get back and I'm not getting paid for this I would like to receive Justice in this matterI hope that's not to much to ask Final Business Response / [redacted] (4000, 14, 2016/03/08) */ Again, there have been zero attempts to contact us aside from this complaintIf there is some charge that has not been reimbursed; a simple phone call is all that is need to clear things upPlease call me directly with proof of such an error Thank you, RJ [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/04/14) */ I would be happy to refund you the additional funds for the warrantyIf this is acceptablePlease call me on my cell phone Thank you, RJ [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no dollar amount stated in KDK's responseThe additional amount to be refunded needs to be put in writing as well as the date the check will be mailedIf the amount to be refunded is $and the check will be mailed immediately,we will accept their offerOtherwise, we do not accept their offerThey lied to us about not receiving a check from PWI when in fact they did receive a checkIt also took numerous phone calls to receive the first check which was not the correct amountThis Complaint was filed because they did not return our phone calls about the amount in dispute despite being told we would take this to the Revdex.comWe do not trust that we will be compensated for the full amount in a timely manner Final Business Response / [redacted] (4000, 13, 2016/05/10) */ ***Document Attached [redacted] Please see attached copy of checkI mailed it the following day after speaking to the Revdex.com Thank you, RJ
I am rejecting this response because: The truck is unsafe an should not have been sold to anyone in the first place The vibration is so bad that the battery cables will not stay connected, they vibrate right off and I have had to have service calls to jump it and I can prove thisThe vibration loosened the dental implant screw tops in my mouth and the surgeon had to put new caps on my implantsNot only have the service call people claimed this so did Auto Details who had to reattach the step and the brush guard I bought from them and had them professionally install They claim they have never seen this happen before The vibration was never corrected which was brought to [redacted] 's attention before I bought the truck and he claimed it would be fixed before I purchased the truck When I picked up the truck he once again claimed it was corrected The truck was not picked up at SunnySide Chevy it was picked up at [redacted] in Amherst because [redacted] said I had to take the truck to a [redacted] dealer for the service contract They were the ones who called the service contract provider who claimed the drive shaft would not be covered because the KDK sold me the truck knowing it had a problem in the drive shaft $I paid for a service contract that did not cover what I was told it would cover The service contract company called me and told me they would not cover the truck [redacted] also told me the AC was covered and that was before I bought the truck The reason KDK had to pick the truck up at [redacted] was because the mechanics at [redacted] said it was unsafe for me to drive from Amherst to Brunswick Both [redacted] and Sunny Side and Auto Details are all willing to back me in court I was lied to from the beginning by KDK [redacted] told me the truck had not plowed, both Sunny Side and [redacted] said it had been used to plow I have text messages that will prove I was told the seat was replaced as was the drive shaft but when I picked the truck up from KDK a second time the seat was the same seat and did not work Added to that a huge glob of grease on the seat belt which ruined my white blouse I had on I went into the service bay and got [redacted] who is the one who said it was replaced and had just worked for him, this was another lie I am willing to return the truck to KDK for the amount of money I paid for it which was $plus the $I paid Sunny Side, plus the [redacted] repairs of $which equals $ Auto Details said they will take the Brush guard, the door visor and the pipe step off for me but I cannot return them to get my money back, another words I'm stuck with them Shame on you KDK I needed a truck for work and you took my money and now I have a ***gerous truck Buy the truck back from me If you back your product you would buy it back You sold me a truck knowing it had problems and was not safe to drive I would like my money back so I can buy another truck that runs and is safe You have tied my money and work for long enough Obviously I wanted the truck, why else would I have had all this work done and added accessories to it KDK knowingly ripped me off By saying the truck is nearly years old when its years old does not change a thing I have a [redacted] that is years old and still runs great, but an honest dealership sold me that one Just back your product that you sell, buy it back from me Even if KDK states I bought as is [redacted] still claimed they would fix it before I purchased it and even the service contract would not cover the truck I have all the receipts, texts, and proof [redacted] new what he was doing when he purposely sold me the lemonI am more than willing to go to court with the professionals from the other dealerships to get my money back This truck has not been driven because it is too dangerous to drive
Initial Business Response / [redacted] (1000, 5, 2015/12/26) */ This would be the first time that KDK has been contacted by Mr [redacted] regarding his down paymentMr [redacted] was refunded his deposit the same evening that he came into the dealershipI find it hard to believe that he would be turned down elsewhere for high credit card limits especially since the credit card in question is a pre-paid debit card(which doesn't report to the credit bureau) Please understand that Mr [redacted] was given the option to pay cash for the vehicle and was unable to come up with the total balanceKDK gave him the option of financing the vehicleKeep in mind financing terms will be based on creditThere will always be additional fees and interest when arranging financingIn addition to any insurances or service plansWhich Mr [redacted] wanted to purchase I'm sorry for any confusion but we did stayed open two hours after close to try to put a deal togetherI would have much rather gone home for the eveningBefore I would refund a penny to Mr [redacted] , I would want to a bank statement showing the refund never processed and also a contact from the credit card company verifying thisI know that if I had $2,missing in my account that I would have no problem contacting the proper authorities at a dealership or any place of businessPlease call my personal cell phoneRJ [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will respond to their response in the same order that they responded If I must I will pull up phone records that I had tried to call multiple times just to be put on hold and hung up on (this can be seen with the duration of the call) I was not refunded my deposit the same dayThat can be seen in the documents that I have provided and from my bank UsaaAnd, yes, my card is a secured card, but it DOES report to the credit bureaus as unsecured because it is also a revolving CD The second paragraph is null to this situationIt seems as if they are speaking down upon me, like I do not underatand fees, interest and suchI'm well aware of the fact of extra fees, rates, mark ups, etcI already own two vehicles and a business myself I was helping a friend with a down payment on a vehicleStaying open two hours later is a bit unbelievable; because, I remember vividly when I had to come pick him up from the dealership due to a a very different final purchase number then what we had agreed upon;Brokers t really tiny fine print, with plenty of white-out (to cover up up changes) on the purchasing documentationWhy because it was a minute drive there and back In RJ's first paragraph he said that he refunded me the moneyIn the last paragraph he said that I would not receive a penny without a bank statementI'm sure it is pretty easy to go over his paperwork if he remembers that night so vividly of staying "two hours later than after closing" and see that there was never a refund processed even in their financial recordsAnd not just the $2,from my credit card (at this point does it matter if it secured or not its still dollars) but also the $2,from Mychal-the person that was going to purchase the vehicle- so a total of $4,that has not been returnedMychal is taking care of his end also And my bank USAA has attempted to contact KDK auto Brokers regarding this matterI pulled up information from my account and attached four documents showing no return and a dispute still in progress All this extra time I spent trying to resolve this issue and RJ from KDK Auto Brokers is seemingly belittling my sense of information on the subject and purchasing standards/regulations etcafter trying to reach out multiple times, not just by phone but on their website via email I know its not just some feeling I have but pure logic that I have been wronged and belittled and would like to be properly compensated not just for money that has never been returned; but also, all of this extra time invested in this matterNone of that time I can get back and I'm not getting paid for this I would like to receive Justice in this matterI hope that's not to much to ask Final Business Response / [redacted] (4000, 14, 2016/03/08) */ Again, there have been zero attempts to contact us aside from this complaintIf there is some charge that has not been reimbursed; a simple phone call is all that is need to clear things upPlease call me directly with proof of such an error Thank you, RJ [redacted]