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Kearn's Motor Car Company

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Kearn's Motor Car Company Reviews (2)

6-29-2017Revdex.com of WisconsinW Greenfield AvenueMilwaukee, WI 53214RE: Complaint ID # [redacted] To Whom it May Concern:We reviewed the complaint made by [redacted] regarding the purchase and repairs for his GMC YukonWe have also been in contact with a Representative of The Department of Motor Vehicles, Dealer Section, to review this complaint.It has been determined there has been no wrongdoing by our dealership that would warrant the return of this vehicle Furthermore that we have gone over and above to try to help the customerWe are a used car dealership that sells a large selection of preowned vehiclesAll vehicles are inspected before sale and are sold AS ISFor this reason, we offer our customers the ability to purchase an aftermarket warranty [redacted] did purchase the aftermarket warranty and the warranty has covered the costs of the repairs mentioned in his complaint [redacted] purchased his GMC Yukon on 2-21-The mileage on the vehicle at the time of sale was 169,He brought his vehicle to our service department times and repairs were made at no charge to JasonAfter the 3rd visit it was determined the vehicle needed the engine replaced To help with the inconvenience Kearns Motor Car even dropped off and picked up the vehicle at Jason’s home and work (over a half hour away from our store) He was also provided a free loaner vehicle to use in the meantime.The warranty company was contacted and they approved a used motor at $The reman engine [redacted] is speaking about was not an option as we did not receive an approval for the amount of $for this engineIt was explained to [redacted] that we would not spend the additional amount on this reman engine and we were already being shorted labor fees by the warranty company [redacted] also informed us he would not pay anything out of pocket to cover the cost difference of the two motorsWhen the vehicle was brought in to our service area it was determined that the engine needed to be replacedWe did the work and made the repairs based on the warranty authorization and the customer not approving additional fees for the engine he preferred

We are sorry to hear that the customer is anything less than satisfied with any experience involving Kearns Motor Car However, this complaint is simply not true We at Kearns Motor Car use an advanced advertising system for our market analysis and retail pricing When we list a car for sale online and on our lot, it is priced to its particular market We do not like to ever set a customer up for failure nor would we like to have anyone in a bad situation Kearns Motor Car strives to have as many repeat customers as possible and that is how our daily business is conducted In reference to the service issue, we apologize for any inconvenience, but we are happy we were able to solve the problem for the customer at no cost We will continue to try to get better as a company and try to assist as many customers as we can both in sales and service

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